Introduction | p. xxv |
Self-Assessment | p. xxvii |
Overview of Cisco Certification | p. 1 |
The Exam Situation | p. 2 |
Exam Layout and Design | p. 4 |
Exam-Taking Techniques | p. 6 |
Question-Handling Strategies | p. 7 |
Mastering the Inner Game | p. 8 |
Additional Resources | p. 9 |
Networking Principles | p. 11 |
Network Models | p. 12 |
OSI Reference Model | p. 12 |
The Application Layer | p. 14 |
The Presentation Layer | p. 14 |
The Session Layer | p. 15 |
The Transport Layer | p. 15 |
The Network Layer | p. 16 |
The Data Link Layer | p. 17 |
The Physical Layer | p. 18 |
Internetwork Troubleshooting Model | p. 18 |
Define the Problem | p. 20 |
Gather the Facts | p. 20 |
Review and Evaluate the Possibilities | p. 21 |
Design a Plan of Action | p. 21 |
Implement the Action Plan | p. 21 |
Evaluate and Observe the Solution | p. 21 |
Document the Solution | p. 22 |
Cisco Three-Layer Hierarchical Model | p. 22 |
The Core Layer | p. 23 |
The Distribution Layer | p. 24 |
The Access Layer | p. 24 |
LAN Technologies | p. 31 |
LAN Topology Types | p. 32 |
Bus | p. 32 |
Ring | p. 33 |
Star | p. 34 |
Ethernet | p. 34 |
Collision and Broadcast Domains | p. 35 |
Ethernet Elements | p. 36 |
CSMA/CD (Carrier Sense Multiple Access with Collision Detection) Protocol | p. 38 |
Fast Ethernet | p. 38 |
Duplexing | p. 40 |
Gigabit Ethernet | p. 40 |
Unicast, Broadcasts, and Multicast | p. 41 |
ATM (Asynchronous Transfer Mode) | p. 42 |
Token Ring | p. 43 |
Frame Format of Token Ring | p. 44 |
Active Monitor | p. 45 |
Wireless | p. 46 |
802.11a and 802.11b | p. 46 |
IEEE 802.11g | p. 47 |
Segmentation | p. 47 |
Segmenting a Network with Bridges | p. 47 |
Segmentation Using LAN Switches | p. 48 |
Segmenting with a Router | p. 48 |
Troubleshooting TCP/IP | p. 55 |
TCP/IP Overview | p. 56 |
DoD Model | p. 57 |
TCP Versus UDP | p. 58 |
TCP Port Numbers | p. 58 |
Troubleshooting and Configuring Address Resolution Protocol (ARP) | p. 59 |
IP Addressing and Subnetting | p. 62 |
Subnetting IP | p. 63 |
Subnet Masks | p. 64 |
Subnetting Class C Network Addresses | p. 64 |
The Magic Number | p. 65 |
Class B Subnetting | p. 65 |
Configuring IP Addresses on Interfaces | p. 67 |
DNS (Domain Name System) | p. 68 |
Configuring a Router with DNS Servers | p. 68 |
DNS Caching and Default Gateways | p. 69 |
Internet Control Message Protocol (ICMP) | p. 70 |
ping and trace Commands | p. 71 |
The Default Route | p. 74 |
Show Commands for Troubleshooting TCP/IP | p. 75 |
show ip access-list Command | p. 76 |
show ip arp Command | p. 76 |
show controllers Command | p. 76 |
show ip interface Command | p. 77 |
show ip protocols | p. 78 |
show ip route Command | p. 79 |
show ip traffic Command | p. 80 |
IP debug Commands | p. 81 |
Configuring DHCP and the IP Helper Command | p. 83 |
IP Helper Addresses | p. 85 |
Windows Troubleshooting | p. 93 |
ipconfig Command | p. 94 |
winipcfg Command | p. 98 |
ping Command | p. 99 |
The tracert Command | p. 103 |
pathping Command | p. 105 |
The nslookup Command | p. 106 |
The server Command | p. 108 |
The root Command | p. 108 |
ls | p. 108 |
set debug Command | p. 109 |
The set type Command | p. 110 |
The nslookup Command | p. 110 |
The nbtstat Command | p. 112 |
The arp Command | p. 116 |
The ftp Command | p. 117 |
The telnet Command | p. 118 |
IPX/SPX | p. 125 |
Protocol Overview | p. 126 |
IPX | p. 126 |
IPX Encapsulation | p. 127 |
SAP and GNS | p. 128 |
Understanding SAP | p. 129 |
Troubleshooting SAP | p. 130 |
Managing IPX and SAP on Virtual Circuits | p. 131 |
Configuring IPX RIP | p. 132 |
IPX EIGRP | p. 133 |
Configuring EIGRP | p. 133 |
Troubleshooting IPX EIGRP | p. 133 |
NLSP | p. 135 |
Enabling NLSP | p. 135 |
NLSP Troubleshooting Commands | p. 136 |
IPX Access Lists | p. 138 |
Controlling SAP Advertisements with Access Lists | p. 139 |
IPX General Troubleshooting Commands | p. 140 |
Troubleshooting the Physical Layer | p. 151 |
Equipment Used to Troubleshoot the Physical Layer | p. 152 |
Basic Cable Testers | p. 153 |
Time Domain Reflectors (TDRs) | p. 153 |
Optical Time Domain Reflectors (OTDRs) | p. 154 |
Protocol Analyzers | p. 155 |
Troubleshooting with the show Commands | p. 155 |
The show interfaces Command | p. 155 |
The show interfaces ethernet Command | p. 157 |
The show interfaces tokenring Command | p. 162 |
The show controllers Command | p. 163 |
The show ip traffic Command | p. 165 |
show arp | p. 167 |
Cisco Discovery Protocol (CDP) | p. 167 |
The show cdp entry Command | p. 168 |
The show cdp interface Command | p. 169 |
The show cdp neighbors Command | p. 169 |
The show cdp traffic Command | p. 170 |
Configuring CDP | p. 171 |
Configuration and Fault Management | p. 172 |
How Network Monitors Work | p. 173 |
Simple Network Management Protocol (SNMP) | p. 174 |
Cisco NMS Software | p. 177 |
Troubleshooting the Data Link Layer | p. 185 |
Hardware Troubleshooting | p. 186 |
Power Failure | p. 186 |
Power-On Self Test (POST) | p. 187 |
Switch Indicator Lights | p. 188 |
Troubleshooting Cables | p. 190 |
Use the Correct Ethernet Cable | p. 191 |
Layer 2 Switching Troubleshooting Basics | p. 191 |
Broadcast and Unicast Forwarding | p. 192 |
Aggregate Bandwidth | p. 192 |
Full-Duplex Versus Half-Duplex | p. 193 |
Supported Media Types | p. 193 |
Differences Between Bridges and Switches | p. 193 |
Catalyst Switch Troubleshooting Software | p. 193 |
CWSI | p. 194 |
RMON (Remote Monitoring) | p. 195 |
Lost Password | p. 196 |
Switch Troubleshooting Commands | p. 197 |
show cam Command | p. 198 |
show cdp Command | p. 199 |
show config Command | p. 200 |
show flash and show platform Commands | p. 203 |
show interface Command | p. 204 |
show log Command | p. 206 |
show mac Command | p. 207 |
show module Command | p. 208 |
show port Command | p. 209 |
show spantree Command | p. 211 |
show system Command | p. 214 |
show test Command | p. 214 |
show version Command | p. 216 |
show diagnostics | p. 217 |
Troubleshooting Virtual LAN | p. 225 |
VLAN Trunks | p. 226 |
IEEE 802.10 | p. 227 |
IEEE 802.1Q | p. 227 |
Inter-Switch Link (ISL) | p. 227 |
LANE | p. 229 |
The VLAN Trunk Protocol (VTP) | p. 229 |
VTP Advertisements | p. 231 |
Inter-VLAN Routing | p. 232 |
VLAN Configuration | p. 234 |
Configuring VLAN Trunks | p. 237 |
VTP Pruning | p. 240 |
Assigning a VLAN Membership to a 1900 Series Switch | p. 240 |
Static and Dynamic VLANs | p. 241 |
Configuring VLAN and Enabling VTP on the 1900EN Series Switch | p. 242 |
Configuring Inter-VLAN Routing on an External Router | p. 243 |
Inter-Switch Link (ISL) | p. 246 |
IEEE 802.1Q Standard | p. 247 |
Inter-VLAN Routing Troubleshooting | p. 247 |
show vtp domain Command | p. 249 |
Troubleshooting Serial Links | p. 257 |
Diagnosing Serial Link Symptoms with the show interface Command | p. 258 |
Interface Is Administratively Down; Line Protocol Is Down | p. 259 |
Interface Is Down; Line Protocol Is Down | p. 259 |
Interface Is Up; Line Protocol Is Down | p. 260 |
Keepalive Sequencing Not Incrementing | p. 260 |
Interface Is Up; Line Protocol Is Up (Looped) | p. 260 |
Incrementing Carrier Transition Counter | p. 261 |
Incrementing Interface Resets | p. 261 |
Input Drops, CRC, and Framing Errors | p. 261 |
Troubleshooting Techniques for Serial Link Problems | p. 262 |
Cable Faults Causing Loss of the Carrier Detect | p. 262 |
Line Speed Overloads the Router's Capacity | p. 264 |
CSU/DSU Loopback Testing | p. 264 |
Serial Link Troubleshooting Commands | p. 267 |
The clear counters serial Command | p. 267 |
The debug serial interface Command | p. 268 |
The show buffers Command | p. 269 |
The show controllers serial Command | p. 270 |
The show interface serial Command | p. 273 |
Troubleshooting Frame Relay | p. 275 |
Frame Relay Troubleshooting Steps | p. 276 |
Encapsulation Type Issues | p. 278 |
DLCI Mismatch | p. 278 |
Access List Issues | p. 278 |
Frame Relay Troubleshooting Commands | p. 279 |
Troubleshooting X.25 | p. 283 |
X.25 and Packet-Layer Protocol (PLP) | p. 284 |
X.121 Address Format | p. 285 |
X.25 Troubleshooting Problems | p. 286 |
X.25 Troubleshooting Commands | p. 288 |
Troubleshooting Routing Protocols | p. 295 |
Routing Protocols | p. 296 |
Link-State Routing Protocols | p. 297 |
Convergence Time | p. 298 |
Distance-Vector Routing Protocols | p. 298 |
Routing Information Protocol(RIP) | p. 300 |
Troubleshooting RIP | p. 301 |
Internet Gateway Routing Protocol (IGRP) | p. 302 |
Troubleshooting IGRP | p. 303 |
Open Shortest Path First (OSPF) | p. 303 |
Troubleshooting OSPF | p. 304 |
IGRP Versus EIGRP | p. 307 |
Benefits of EIGRP | p. 308 |
EIGRP Features | p. 308 |
EIGRP Troubleshooting Commands | p. 309 |
Border Gateway Protocol (BGP) | p. 311 |
Intermediate System-to-Intermediate System (IS-IS) | p. 312 |
Troubleshooting ISDN | p. 321 |
ISDN Overview | p. 322 |
Dial-On-Demand Routing | p. 323 |
Using Dialer Lists to Specify Interesting Traffic | p. 324 |
Troubleshooting ISDN Misconfigurations | p. 325 |
Service Profile Identifier | p. 326 |
Challenge Handshake Authentication Protocol | p. 326 |
The dialer map Command | p. 328 |
Access Lists | p. 329 |
Point-To-Point Protocol (PPP) | p. 330 |
Troubleshooting Connections at the Physical Layer | p. 331 |
The Local Loop and Its Connections | p. 332 |
Terminology for Troubleshooting After the Physical Layer | p. 333 |
Troubleshooting Misconfigured Provider Switches | p. 334 |
Troubleshooting the Data Link Layer: q.921 and PPP | p. 335 |
The q.921 Protocol | p. 335 |
PPP (Point-to-Point Protocol) | p. 337 |
Troubleshooting the Network Layer | p. 338 |
Call Reference Flag Definitions and Message Types | p. 339 |
Information Elements | p. 339 |
Call Setup Steps for q.931 Signaling | p. 340 |
Correct Switch Types | p. 341 |
ISDN Troubleshooting Commands to Know | p. 342 |
The clear interface bri Command | p. 342 |
The debug bri Command | p. 342 |
The debug dialer Command | p. 343 |
The show controller bri Command | p. 344 |
The show dialer Command | p. 345 |
Practice Exam 1 | p. 353 |
Questions, Questions, Questions | p. 353 |
Choosing the Correct Answers | p. 354 |
Tips for Success | p. 355 |
Answer Key 1 | p. 377 |
Practice Exam 2 | p. 389 |
Answer Key 2 | p. 409 |
Top-Down and Bottom-Up Troubleshooting | p. 421 |
The Cisco Campus Model | p. 422 |
Contacting Cisco for Support | p. 425 |
Contacting the TAC | p. 426 |
Utilizing the Cisco CCO Site | p. 427 |
Core Dumps | p. 428 |
Scenario Questions | p. 431 |
Bad Subnetting | p. 431 |
Utilizations | p. 432 |
Determining the Probable Source | p. 433 |
Determining the Probable Source II | p. 433 |
Conclusion | p. 434 |
What's on the CD-ROM | p. 435 |
PrepLogic Practice Tests, Preview Edition | p. 435 |
An Exclusive Electronic Version of the Text | p. 436 |
Using PrepLogic Practice Exams, Preview Edition Software | p. 437 |
Exam Simulation | p. 437 |
Question Quality | p. 438 |
Interface Design | p. 438 |
Effective Learning Environment | p. 438 |
Software Requirements | p. 438 |
Installing PrepLogic Practice Exams, Preview Edition | p. 439 |
Removing PrepLogic Practice Exams, Preview Edition from Your Computer | p. 439 |
Using PrepLogic Practice Exams, Preview Edition | p. 439 |
Starting a Practice Test Mode Session | p. 440 |
Starting a Flash Review Mode Session | p. 441 |
Standard PrepLogic Practice Exams, Preview Edition Options | p. 441 |
Time Remaining | p. 442 |
Your Examination Score Report | p. 442 |
Review Your Exam | p. 442 |
Get More Exams | p. 442 |
Contacting PrepLogic | p. 443 |
Customer Service | p. 443 |
Product Suggestions and Comments | p. 443 |
License Agreement | p. 443 |
Glossary | p. 445 |
Index | p. 479 |
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