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CCNP Collaboration Core CLCOR 350-801 Official Cert Guide

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  • Edition: 1st
  • Format: Hardcover
  • Copyright: 2020-04-22
  • Publisher: Cisco Press
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Supplemental Materials

What is included with this book?


Trust the best-selling Official Cert Guide series from Cisco Press to help you learn, prepare, and practice for exam success. They are built with the objective of providing assessment, review, and practice to help ensure you are fully prepared for your certification exam.

* Master Cisco CCNP/CCIE CLCOR exam topics
* Assess your knowledge with chapter-opening quizzes
* Review key concepts with exam preparation tasks

CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide presents you with an organized test preparation routine through the use of proven series elements and techniques. “Do I Know This Already?” quizzes open each chapter and enable you to decide how much time you need to spend on each section. Exam topic lists make referencing easy. Chapter-ending Exam Preparation Tasks help you drill on key concepts you must know thoroughly.

CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide focuses specifically on the objectives for the Cisco CCNP/CCIE CLCOR 350-801 exam. Collaboration expert Jason Ball shares preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics.

This complete study package includes

* A test-preparation routine proven to help you pass the exams
* Do I Know This Already? quizzes, which enable you to decide how much time you need to spend on each section
* Chapter-ending Key Topic tables, which help you drill on key concepts you must know thoroughly
* Practice exercises that help you enhance your knowledge
* More than 60 minutes of video mentoring from the author
* An online interactive Flash Cards application to help you drill on Key Terms by chapter
* A final preparation chapter, which guides you through tools and resources to help you craft your review and test-taking strategies
* Study plan suggestions and templates to help you organize and optimize your study time

Well regarded for its level of detail, assessment features, and challenging review questions and exercises, this official study guide helps you master the concepts and techniques that ensure your exam success.

The official study guide helps you master all the topics on the CCNP/CCIE Collaboration Core CLCOR 350-801 exam, including

* Infrastructure and Design
* Protocols, Codecs, and Endpoints
* Cisco IOS XE Gateway and Media Resources
* Call Control
* QoS
* Collaboration Applications

Author Biography

Jason Ball, CCSI No. 33717, has been installing, consulting, and teaching technology for many years. In 2017, he started his own company, PCH Collaboration LLC, through which he works part time to offer end-user and technical training to anyone interested in voice and video communications. At his day job, Jason is a solutions readiness engineer for Cisco Americas Partner Organization (APO) through a company called ANI. In this position, he creates and hosts tech talks and labs for Cisco partners on current Cisco Collaboration products. Jason was the co-author of CCNA Collaboration CIVND 210-065 Official Cert Guide (Cisco Press), was the subject matter expert for CIVND2 and VTVS2 course development projects with Cisco, the developer for VII course development projects with Cisco, and a volunteer with FIRST Lego League and STEM. Current certifications include CCNA Route/Switch, CCDA, CCNP Collaboration, Advanced Video Field Engineer Representative, Advanced Video System Engineer Representative, Cisco Video Network Representative, CCSI, and CompTIA A+.

Jason and his brother Daniel offer some free tips and training through a YouTube channel called Collab Crush.

Table of Contents

Introduction xxvi
Part I AV Fundamentals 3
Chapter 1
Introduction to Collaboration 4
“Do I Know This Already?” Quiz 4
Foundation Topics 6
Audio Communication 6
Video Communication 8
Unified Communication 10
Driving Change in the Industry 11
Exam Preparation Tasks 13
Review All Key Topics 13
Define Key Terms 13
Q&A 14
Chapter 2 Audio Basics 16
“Do I Know This Already?” Quiz 17
Foundation Topics 18
Basic Understanding of Sound 18
    Wave Propagation 19
    Technical Properties of Sound 20
    Understanding Attenuation and Noise 22
Analog vs. Digital Signals 23
    Nyquist-Shannon Sampling Theorem 24
    Data Compression Equals Bandwidth Conversion 26
ITU Audio Encoding Formats 27
Exam Preparation Tasks 29
Review All Key Topics 29
Define Key Terms 30
Q&A 30
Chapter 3 Video Basics 32
“Do I Know This Already?” Quiz 33
Foundation Topics 35
Basic Understanding of Light 35
    Chrominance and Luminance 36
    Color Temperature 39
Capturing and Cameras 39
    Frame Rates 40
    Understanding Pixels and Resolution 41
    Common Video Encoding Techniques 44
Standard Video Codecs 46
    Video Compression 46
    Video Quality 47
Video Container Formats and Codecs 48
    H.264 Compared to H.265 HEVC 48
    Content Channels 49
Exam Preparation Tasks 50
Review All Key Topics 50
Define Key Terms 50
Q&A 51
Chapter 4 Collaboration Endpoint Components and Environment 52
“Do I Know This Already?” Quiz 53
Foundation Topics 55
Physical Components 55
Sound Behavior 57
    Microphone Types and Transducers 60
    Pickup Patterns and Positioning 61
    Mic Level and Line Level 63
    Speakers: Active versus Passive 63
    Audio Cables and Connectors 64
    Acoustic Echo Canceller (AEC) 65
    Microphone and Speaker Placement 66
    Room Design for Noise Reduction 68
Light Behavior 69
    Camera Field of View, Depth of Field, and Zoom 70
    White Balance 71
    Lighting Conditions 72
    Room and Environment Considerations 73
    Displays: Monitors and Projectors 76
    Video Cables and Connectors 77
    Immersive Telepresence 79
    Video Etiquette 80
Exam Preparation Tasks 81
Review All Key Topics 81
Define Key Terms 82
Q&A 82
Chapter 5 Communication Protocols 84
“Do I Know This Already?” Quiz 85
Foundation Topics 88
PSTN Communication 88
H.323 Communication 91
    H.323 Gatekeeper Registration 92
    H.323 Call Flow without a Gatekeeper 92
    H.323 Call Flow with a Gatekeeper 94
SIP Communication 95
    Basic SIP Registration 96
    SIP Call Setup 99
        Delayed Offer 100
        Early Offer 101
NAT and Firewall Traversal Solutions 102
    STUN 104
    TURN 105
    ICE 107
    ASSENT and H.460 108
Exam Preparation Tasks 109
Review All Key Topics 109
Define Key Terms 110
Q&A 110
Chapter 6 Cisco Solution for Converged Collaboration 112
“Do I Know This Already?” Quiz 114
Foundation Topics 116
Introduction to Cisco Endpoints 116
    UC Phones 117
    Soft Clients 117
    Telepresence Endpoints 118
Introduction to Cisco Call Control 119
    Cisco Unified Communications Manager 120
    Cisco Unified Communications Manager Express 122
    Cisco Expressway 123
    Webex Control Hub 124
Introduction to Cisco Applications 125
    Cisco Unity Connection Server 125
    Cisco IM and Presence Service 126
    Cisco Meeting Server 126
    Management Software 127
Designing a Cisco Collaboration Solution 129
    Licensing 130
    Sizing 133
    Bandwidth 134
    High Availability 136
    Disaster Recovery 139
    Dial Plan 140
    Security 142
    QoS 144
Exam Preparation Tasks 145
Review All Key Topics 145
Define Key Terms 146
Command Reference to Check Your Memory 147
Q&A 147
Part II Endpoints 149
Chapter 7 Cisco Unified Communications Phones 150
“Do I Know This Already?” Quiz 150
Foundation Topics 152
7800 Series Phones 152
8800 Series Phones 155
Software Versions for Phones 158
Exam Preparation Tasks 160
Review All Key Topics 160
Define Key Terms 160
Q&A 160
Chapter 8 Cisco Telepresence Endpoints 162
“Do I Know This Already?” Quiz 163
Foundation Topics 165
CE Software 165
DX Series 168
SX Series 171
MX Series 174
Webex Series 177
    Cisco Webex Room Kit Mini 177
    Cisco Webex Room Kit 179
    Cisco Webex Room Kit Plus 180
    Cisco Webex Room Kit Pro 182
    Cisco Webex 55 (Single and Dual) 183
    Cisco Webex 70 G2 (Single and Dual) 184
    Cisco Webex Board 185
IX Series 187
Exam Preparation Tasks 189
Review All Key Topics 189
Define Key Terms 190
Q&A 190
Chapter 9 Endpoint Registration 192
“Do I Know This Already?” Quiz 193
Foundation Topics 195
SIP Registration to the Cisco Unified Communications Manager 195
    PoE 196
    CDP and LLDP-MED 200
    DHCP 204
    TFTP 209
    SIP Registration 211
    ITL, CTL, and CAPF 214
SIP Registration to Expressway Core 216
    DHCP versus Static IP 217
    Manual Configuration of SIP Settings 220
H.323 Registration to the Expressway Core 223
    H.323 Aliases 223
    Manual Configuration of H.323 Settings 224
Exam Preparation Tasks 227
Review All Key Topics 227
Define Key Terms 228
Command Reference to Check Your Memory 228
Q&A 230
Chapter 10 Call Settings on Cisco CE Software-Based Endpoints 232
“Do I Know This Already?” Quiz 233
Foundation Topics 235
Calling Options 235
    Call by Alias 236
    Call by Directory 239
    Multipoint Calling 241
    One Button to Push (OBTP) and Scheduling Conferences 243
Content Sharing Options 244
    Sharing Content 245
    Using Intelligent Proximity for Content Sharing 245
Other Features 246
    Audio Settings 246
    Encryption Mode 248
    AutoAnswer 248
    Far-End Camera Control (FECC) 249
    Phonebooks 250
    Video Settings 251
Exam Preparation Tasks 257
Review All Key Topics 257
Define Key Terms 258
Q&A 258
Chapter 11 Maintaining Cisco Endpoints 260
“Do I Know This Already?” Quiz 260
Foundation Topics 262
Upgrading Endpoints 262
    Upgrading Through the Cisco Unified Communications Manager 262
    Upgrading CE Software-Based Endpoints Manually 266
    Upgrading CE Software-Based Endpoints Through Cisco TMS 267
Backing Up and Restoring CE Software-Based Endpoints 268
    Manual Backup and Restore 269
    Backup and Restore Through Cisco TMS 272
Exam Preparation Tasks 274
Review All Key Topics 274
Define Key Terms 275
Q&A 275
Part III Network Requirements for Collaboration Deployments 277
Chapter 12 Cisco Core Network Components 278
“Do I Know This Already?” Quiz 279
Foundation Topics 281
LAN, WAN, and Wireless LAN 281
    LAN 284
        Access Layer 285
        Distribution Layer 286
        Core Layer 287
    WAN 287
    WLAN 289
        Basic Configuration and Design 289
        High Availability 291
        Capacity Planning 293
        Design Considerations 293
Gateways 294
    ISR, ASR, and IOS Software Comparisons 295
    ISR Products Explained 297
Exam Preparation Tasks 300
Review All Key Topics 300
Define Key Terms 301
Q&A 301
Chapter 13 Layer 2 and Layer 3 QoS Parameters 302
“Do I Know This Already?” Quiz 304
Foundation Topics 306
QoS-Related Issues 306
    Latency, Jitter, and Packet Loss 307
    Bandwidth 308
Class Models for Provisioning QoS 309
    4/5 Class Model 309
    8 Class Model 310
    QoS Baseline Model (11 Class) 311
QoS Requirements 313
    QoS Trust Boundaries 313
    Congestion Management 314
    Congestion Avoidance 315
    Policing 315
    Shaping 315
    Link Efficiency Methods 316
Traffic Classifications 316
    LAN and WAN Traffic Classifications 316
    WLAN Traffic Classifications 318
Configure and Verify LLQ 319
    Class Map 321
    Policy Map 322
    Service Policy 324
    Verify and Monitor LLQ Settings 324
Exam Preparation Tasks 325
Review All Key Topics 325
Define Key Terms 326
Command Reference to Check Your Memory 327
Q&A 329
Chapter 14 DNS, NTP, and SNMP 330
“Do I Know This Already?” Quiz 331
Foundation Topics 332
DNS Settings 332
    A/AAAA-Records 333
    SRV Records 335
    Reverse Pointer Record (PTR) 336
NTP Settings 337
SNMP Settings 338
Exam Preparation Tasks 340
Review All Key Topics 340
Define Key Terms 341
Q&A 341
Part IV Call Control Mechanisms 343
Chapter 15 Cisco Unified Communications Manager Setup 344
“Do I Know This Already?” Quiz 345
Foundation Topics 347
Services 347
Enterprise Parameters 351
Service Parameters 353
Other Settings 355
    Groups 355
    Device Settings 357
        Device Defaults 358
        Phone Button Template 358
        Soft Key Template 359
        Phone Services 360
        SIP Profile 360
    Device Pool Settings 360
Codec Negotiations Using Regions 361
Exam Preparation Tasks 364
Review All Key Topics 364
Define Key Terms 365
Q&A 365
Chapter 16 LDAP Integration with Cisco Unified Communications Manager 366
“Do I Know This Already?” Quiz 367
Foundation Topics 369
Application Users and End Users 369
Cisco Unified Communications Directory Architecture 372
LDAP Synchronization 373
    Synchronization Mechanism 378
    Automatic Line Creation 379
    Enterprise Group Support 382
    Security Considerations 383
    Design Considerations for LDAP Synchronization 383
    Additional Considerations for Microsoft AD 384
LDAP Authentication 385
    Design Considerations for LDAP Authentication 387
    Additional Considerations for Microsoft AD 388
Exam Preparation Tasks 388
Review All Key Topics 388
Define Key Terms 389
Q&A 389
Chapter 17 Registering SIP Endpoints to the Cisco Unified Communications Manager 390
“Do I Know This Already?” Quiz 391
Foundation Topics 393
Bulk Administration Tool (BAT) 402
    BAT Configuration Templates 404
    CSV Data File Formats 405
    BAT Spreadsheet Data Collection for CSV Data File Creation 407
    Validate the Data Input Files 408
    Insert BAT Data Input File Records into Database 409
Exam Preparation Tasks 410
Review All Key Topics 410
Define Key Terms 410
Q&A 410
Chapter 18 Cisco Unified Communications Manager Call Admission Control (CAC) 412
“Do I Know This Already?” Quiz 413
Foundation Topics 415
Endpoint Addressing 415
    Numeric Addresses 419
    Alphanumeric Addresses 420
Call Privileges 423
    Partitions and Calling Search Spaces 424
    Time of Day (ToD) Routing 429
    Location-Based CAC Bandwidth Requirements 430
Call Coverage 434
    Hunting 434
        Line Group Members 435
        Hunt Lists 435
        Line Groups 436
        Hunt Pilots 437
    Call Hunting Operation and Call Flow 438
    Call Queuing Settings 439
Exam Preparation Tasks 442
Review All Key Topics 442
Define Key Terms 443
Q&A 443
Chapter 19 Configuring Globalized Call Routing in Cisco Unified Communications Manager 444
“Do I Know This Already?” Quiz 445
Foundation Topics 446
Call Routing and Path Selection 446
    Route Groups and Local Route Groups 452
    Route Lists 455
    Route Patterns and SIP Route Patterns 456
Digit Manipulation 458
    Translation Patterns 459
    Transformation Patterns 459
Exam Preparation Tasks 461
Review All Key Topics 461
Define Key Terms 461
Q&A 461
Part V Edge Services 463
Chapter 20 Introduction to Cisco Edge Services 464
“Do I Know This Already?” Quiz 465
Foundation Topics 466
Cisco Expressway 466
Cisco Voice Gateway Elements 469
Cisco Unified Border Element 471
Exam Preparation Tasks 472
Review All Key Topics 472
Define Key Terms 473
Q&A 473
Chapter 21 Mobile and Remote Access (MRA) 474
“Do I Know This Already?” Quiz 475
Foundation Topics 478
Requirements for MRA 478
    DNS A-Records and SRV Records 479
    Firewall Ports and Considerations 480
    Certificate Requirements and Recommendations 481
    HTTPS Reverse Proxy Settings 482
    Service Discovery 483
Cisco Unified Communications Manager Settings for MRA 484
TLS Verify Requirements 487
    Cisco Expressway Certificates 490
    Cisco Unified Communications Manager Certificates 491
    Creating Certificates for MRA 492
Initializing MRA on Expressway Servers 497
Collaboration Traversal Zones and Search Rules 501
Exam Preparation Tasks 504
Review All Key Topics 504
Define Key Terms 505
Q&A 505
Chapter 22 Cisco IOS XE Gateway and Media Resources 506
“Do I Know This Already?” Quiz 507
Foundation Topics 510
DTMF 510
CUCM Call-Routing Options 514
    MGCP Gateway 516
    H.323 Gateway 517
    SIP Trunk 518
Cisco IOS XE Gateway Settings for ISDN Routing 519
    Codec Preference List 520
    Dial Peers 521
    Voice Translation Rules and Profiles 526
Configure and Troubleshoot ISDN BRI 530
    Step 1: Configuring BRI NT and TE Interfaces 530
    Step 2: Verifying the BRI Interfaces 532
Configure and Troubleshoot ISDN PRI 533
    Step 1: Configuring PRI Interfaces on the IOS XE Gateway 534
    Step 2: Verifying PRI Interfaces 535
Exam Preparation Tasks 536
Review All Key Topics 537
Define Key Terms 537
Command Reference to Check Your Memory 537
Q&A 544
Part VI Collaboration Applications 547
Chapter 23 Understanding Cisco Unity Connection 548
“Do I Know This Already?” Quiz 549
Foundation Topics 550
Cisco Unity Connection Integration 550
Cisco Unity Connection System Settings 554
Cisco Unity Connection Call Handlers 555
Cisco Unity Connection Call Routing 556
Cisco Unity Connection Distribution Lists 558
Cisco Unity Connection Authentication Rules 558
Cisco Unity Connection Dial Plan 558
Exam Preparation Tasks 559
Review All Key Topics 559
Define Key Terms 559
Q&A 559
Chapter 24 Cisco Unity Connection End-User and Voice Mailbox 560
“Do I Know This Already?” Quiz 561
Foundation Topics 563
Cisco Unity Connection End-User Templates 563
User Templates Basics 567
Default Class of Service 569
Password Settings and Roles 570
Transfer Rules and Greetings 571
Call Actions 572
Message Actions and Caller Input 573
TUI Experience 575
Cisco Unity Connection End Users 576
Cisco Unity Connection Voice Mailboxes 582
Exam Preparation Tasks 584
Review All Key Topics 584
Define Key Terms 585
Q&A 585
Chapter 25 CUCM IM and Presence Service 586
“Do I Know This Already?” Quiz 586
Foundation Topics 589
CUCM IM and Presence Service Features and Functionalities 589
CUCM IM and Presence Service Architecture 591
CUCM IM and Presence Service High Availability 597
Configure the CUCM IM and Presence Server 598
Exam Preparation Tasks 606
Review All Key Topics 606
Define Key Terms 607
Q&A 607
Chapter 26 Users and Cisco Jabber Soft Clients 608
“Do I Know This Already?” Quiz 609
Foundation Topics 611
Registration Options for Jabber Client 611
    Softphone Mode 612
    Deskphone Mode 615
    Hybrid Message Service 616
    Team Messaging Mode 619
Configure Cisco Unified Communications Manager for Jabber Client 620
    Configure End-User Accounts 620
    Configure Cisco Unified Client Services Framework (CSF) Phone 622
    Add CSF Phone to End-User Account 624
    Computer Telephony Integration (CTI) and Other Considerations 625
Exam Preparation Tasks 630
Review All Key Topics 630
Define Key Terms 630
Q&A 631
Part VII Troubleshooting Collaboration Components 633
Chapter 27
Troubleshooting Endpoints 634
“Do I Know This Already?” Quiz 635
Foundation Topics 637
Accessing Logs on Cisco Unified IP Phones 637
Accessing Logs on CE Software-Based Endpoints 639
    Log Collection 639
    Log Bundle 641
Call Signaling and Quality 644
    Signaling and Media Detail Capture 645
    Common Registration Issues 647
    Common Call Setup Issues 652
    Common Media Issues 655
Troubleshooting Cisco Jabber 659
Exam Preparation Tasks 663
Review All Key Topics 663
Define Key Terms 664
Q&A 664
Chapter 28 Cisco Unified Communications Manager Reports 666
“Do I Know This Already?” Quiz 666
Foundation Topics 668
Dialed Number Analyzer 668
CAR Tool 670
CDR and CMR Logs on CUCM 673
    User Reports on CUCM 676
    System Reports on CUCM 677
    Device Reports on CUCM 679
Exam Preparation Tasks 680
Review All Key Topics 680
Define Key Terms 681
Q&A 681
Chapter 29 Real-Time Monitoring Tool (RTMT) 682
“Do I Know This Already?” Quiz 682
Foundation Topics 684
Cisco Unified RTMT Overview 684
Monitor Systems with RTMT 688
Monitor the CUCM with RTMT 693
Exam Preparation Tasks 697
Review All Key Topics 697
Define Key Terms 698
Q&A 698
Chapter 30 Understanding the Disaster Recovery System 700
“Do I Know This Already?” Quiz 700
Foundation Topics 702
Disaster Recovery System Overview 702
Backup Cisco Unified Communications Solutions 704
Restore Cisco Unified Communications Solutions 707
Exam Preparation Tasks 709
Review All Key Topics 709
Define Key Terms 709
Q&A 709
Chapter 31 Monitoring Voicemail in Cisco Unity Connection 710
“Do I Know This Already?” Quiz 710
Foundation Topics 712
Generate Reports on Cisco Unity Connection 712
Generate Reports in Cisco Unified Serviceability 718
Use Reports for Troubleshooting and Maintenance 720
Exam Preparation Tasks 724
Review All Key Topics 724
Define Key Terms 725
Q&A 725
Part VIII Final Preparation 727
Chapter 32 Final Preparation 728
Hands-on Activities 728
Suggested Plan for Final Review and Study 728
Summary 729
Part IX Appendices 731
Appendix A
Answers to the “Do I Know This Already?” Quizzes and Q&A Sections 732
Appendix B Implementing and Operating Cisco Collaboration Core Technologies (CLCOR 350-801) Exam Updates 762
Glossary 765

Online Elements
Appendix C Memory Tables
Appendix D Memory Tables Answer Key
Appendix E Study Planner

9780136412595   TOC    6/24/2020

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

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