Ccnp Exam Notes: Cisco Internetwork Troubleshooting

by Hales, Kevin; Lammle, Todd; Cisco Systems, Inc.

• ISBN13: 9780782125412
• ISBN10: 0782125417
• Edition: 3rd
• Format: Paperback
• Copyright: 1999-06-01
• Publisher: John Wiley & Sons Inc

Author Biography

Kevin Hales is a senior network engineer for the Utah Education Network.

Table of Contents

Introduction	x
Introduction to Troubleshooting	1	(50)
Describe information gathering and communications to get the best use of Cisco's service and support services.	3	(5)
Describe an efficient problem-solving method when troubleshooting and documenting internetwork problems.	8	(8)
Identify and apply generic and Cisco-specific troubleshooting tools on Cisco routers and switches.	16	(15)
Analyze problem symptoms and resolve resolution strategies in TCP/IP (including the Microsoft 95/NT IP stack), Novell IPX, Apple Talk, Ethernet VLANs, Frame Relay, and ISDN BRI.	31	(17)
Perform labs that troubleshoot problems (hardware, software, or configuration bugs), then correct these bugs to restore full network operations.	48	(3)
Support Resources for Troubleshooting	51	(22)
Describe the types and purposes of tools commonly used for network troubleshooting processes.	53	(8)
Describe and use the Cisco information resources (especially those in the CCO CD or Web site) that can assist with troubleshooting processes.	61	(7)
List the preferred methods for escalation of troubleshooting issues to Cisco's service and support programs.	68	(5)
Using Troubleshooting Methods	73	(12)
Use a problem-solving model to systematically troubleshoot a given problem and list the value of using a systematic process.	74	(6)
Apply a process for documenting the steps taken to isolate potential causes and determine potential solutions.	80	(5)
Identifying Troubleshooting Targets	85	(38)
Demonstrate knowledge of troubleshooting targets for connection-oriented and connectionless protocols.	87	(9)
Demonstrate knowledge of common Data-Link layer characteristics and key troubleshooting targets likely to be found in campus LANs.	96	(12)
Demonstrate knowledge of connection sequences and key troubleshooting targets within TCP/IP, Novell IPX, and Apple Talk.	108	(15)
Applying Cisco Troubleshooting Tools	123	(34)
Handle troubleshooting tools and minimize their impact on a Cisco router's switching type and data flow.	125	(8)
Identify and use the innate Cisco IOS software commands and debug utilities to filter, capture, and display protocol traffic flows.	133	(14)
Obtain protocol troubleshooting information by capturing and interpreting data with a third-party protocol analyzer.	147	(10)
Diagnosing and Correcting Campus TCP/IP Problems	157	(32)
Use proven problem-isolation techniques to list the symptoms of common TCP/IP problems.	158	(10)
Apply diagnostic tools to trouble tickets and solve classroom network TCP/IP problems that simulate real-life internetworking malfunctions.	168	(15)
Apply diagnostic tools to solve network problems that include systems running TCP/IP with Windows NT/95 clients and servers.	183	(6)
Diagnosing and Correcting Novell Networking Problems	189	(24)
Use proven problem-isolation techniques to list the symptoms of common Novell IPX problems on router networks.	190	(12)
Apply diagnostic tools to trouble tickets and solve classroom network Novell IPX problems that simulate real-life internetworking malfunctions.	202	(11)
Diagnosing and Correcting Apple Talk Problems	213	(22)
Use proven problem-isolation techniques to list the symptoms of common Apple Talk problems on router networks.	214	(13)
Apply diagnostic tools to trouble tickets and solve classroom network Apple Talk problems that simulate real-life internetworking malfunctions.	227	(8)
Diagnosing and Correcting Catalyst Problems	235	(26)
Use proven problem-isolation techniques to list the symptoms of Catalyst 5000 and VLAN problems on switched Ethernet networks.	236	(9)
Apply diagnostic tools to trouble tickets and solve classroom network Catalyst 5000 problems that simulate real-life networking malfunctions.	245	(16)
Troubleshooting VLANs on Routers and Switches	261	(16)
Apply diagnostic tools to classroom trouble tickets on switched and routed VLAN configuration problems.	262	(6)
Use Cisco IOS router troubleshooting commands with Catalyst 5000 switched troubleshooting commands.	268	(9)
Diagnosing and Correcting Frame Relay Problems	277	(26)
Use Cisco IOS commands and problem-isolation techniques to identify the symptoms of common WAN and Frame Relay problems.	278	(13)
Apply diagnostic tools to trouble tickets and solve classroom network Frame Relay problems that simulate real-life WAN malfunctions.	291	(12)
Diagnosing and Correcting ISDN BRI Problems	303	(22)
Use Cisco IOS commands and problem-isolation techniques to identify the symptoms of common ISDN BRI problems.	304	(8)
Apply diagnostic tools to trouble tickets and solve classroom network ISDN BRI problems that simulate real-life WAN malfunctions.	312	(13)
Protocol Analyzer Applications	325	(16)
Describe the interface and functions of the FTP Software LANW Watch protocol analyzer product.	326	(15)
Executing a Router Core Dump	341	(7)
Describe the necessary steps to execute a (manual) core dump.	342	(6)
Index	348