Certified Administrative Professional (CAP) Examination Review for Advanced Organizational Management

by Garrison, Mark D.; Bly Turner, Margaret Anne

• ISBN13: 9780131193376
• ISBN10: 0131193376
• Edition: 1st
• Format: Paperback
• Copyright: 2005-06-27
• Publisher: Prentice Hall

Summary

The Certified Professional Secretary (CPS) and Certified Administrative Professional (CAP) Examination Review Series, a four-volume set of review manuals that consists of one review manual for the first three parts of the CPS and CAP Examinations and one for Part 4 of the CAP Examination, is a joint publication of Prentice Hall and the International Association of Administrative Professionals (IAPP). The content of each review manual is based on the current Certification Review Guide published by the IAAP. An overview introducting the reader to the chapter contents./Key terms that reinforce essential vocabulary./Key examples emphasized/Difficult concepts illustrated/Check Point sections offer reviews of key concepts/For Your Review: Practice questions similar to those found on the CPS and CAP Examinations./Comprehensive practice exam. Soultions to all check points and review questions.KEYAdministrative professionals preparing for the CPS and CAP Examinations.

Table of Contents

Preface	p. xiii
Acknowledgments	p. xvii
Organizational Planning	p. 1
Critical Thinking and Decision-Making Processes	p. 1
Overview	p. 1
Key Terms	p. 2
Organizational Decision Making	p. 2
Theories of Managerial Decision Making	p. 2
Characteristics of classical theory	p. 2
Behavioral (administrative) theory of decision making	p. 3
Types of Decisions	p. 4
Programmed decisions	p. 4
Nonprogrammed decisions	p. 4
Personal Versus Organizational Decisions	p. 4
Business Decisions	p. 5
Need for rational behavior	p. 5
Use of decision-making aids	p. 5 Check Point
Critical Thinking	p. 6
The Scientific Method	p. 6
Logical Reasoning Using the Scientific Process	p. 6
Identifying and defining the problem	p. 6
Gathering information about the problem	p. 7
Developing alternative solutions	p. 7
Evaluating alternatives	p. 8
Choosing an alternative	p. 14
Implementing the decision	p. 15
Monitoring the decision	p. 15
Logical Thinking Patterns	p. 16
Inductive reasoning	p. 16
Deductive reasoning	p. 16
Comparison	p. 16
Causation	p. 16
Check Point	p. 17
Creative Thinking in Organizational Decision Making	p. 17
Individual Creativity	p. 17
The Creative Process in Organizations	p. 18
Idea generation	p. 18
Idea development or problem solving	p. 18
Implementation of creative ideas	p. 18
Monitoring of innovation	p. 18
Check Point	p. 18
For Your Review	p. 20
Solutions	p. 23
Strategic Planningndash;Mission and Values	p. 25
Overview	p. 25
Key Terms	p. 25
Organizational Planning	p. 26
Types of Planning	p. 26
Strategic planning	p. 26
Tactical planning	p. 26
Operational planning	p. 26
Contingency planning	p. 26
Strategic Planning Process	p. 26
First steps	p. 27
Mission	p. 27
Strategy	p. 27
Data Collection and Analyses	p. 28
SWOT analysis	p. 28
Internal and external audits	p. 28
Gap analysis	p. 29
Other analyses	p. 29
Current trends influencing strategic planning	p. 29
Check Point	p. 30
Managing the Strategic Plan	p. 31
Objec
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