Certified Professional Secretary (CPS) Examination and Certified Administrative Professional (CAP) Examination Review for Office Administration

by Schroeder, Betty L.; Routhier Graf, Diane

• ISBN13: 9780131145511
• ISBN10: 0131145517
• Edition: 5th
• Format: Paperback
• Copyright: 2004-04-29
• Publisher: Prentice Hall

Summary

Professional certification opens opportunities for career advancement. The Certified Professional Secretary (CPS reg; ) and the Certified Administrative Professional (CAP reg; ) Examination Review Series provides valuable assistance to anyone preparing for the CPS and CAP Examinations. The Series focuses on key topics test-takers must know in order to pass the exams. It is the only examination preparation series produced in conjunction with the International Association of Administrative Professionals reg; (IAAP reg; ). Take the next step toward increasing your confidence and earning respect from your employers and peers. These books are designed to help you prepare for the new test outline to be offered beginning November 2004. The Series guides effective study techniques: bull; bull;Key examples are emphasized. bull;Difficult concepts are illustrated. bull;New Feature: "Checkpoint" sections within each chapter offer practice as readers work through new material. bull;"For Your Review," end-of-chapter, exam-like questions offer you a chance to assess your own performance on the exam. bull;Term review, with text page references, reinforces essential vocabulary. bull;Glossaries at the end of each book provide accessible reference. bull;A comprehensive practice exam simulates the testing environment and provides even more practice. NEW! You can also purchase all three books in an interactive online format that includes all material found in the CPS and CAP Examination Series texts plus automated assessment feedback. Learn more by visiting www.prenhall.com

Table of Contents

Preface

Records Management

Filing Systems

File Management

Filing rules and Standards

Communication

Verbal Communication: Fundamentals

Verbal Communication: Professional Communication Applications

Research and Reference Materials

Composing and Editing Written Communication

Writing Business Documents

Producing Documents in Final Format

Information Distribution

Rules of Grammar

Business Etiquette Practice Exam Solutions to Practice Exam

Glossary

Index

Table of Contents provided by Publisher. All Rights Reserved.

Excerpts

The Certified Professional Secretary (CPS) and Certified Administrative Professional (CAP) Examination Review Series, a four-volume set of review manuals that consists of one review manual for the first three parts of the CPS and CAP Examinations and one for Part 4 the CAP Examination, is a joint publication of Prentice Hall and the International Association of Administrative Professionals (IAAP). The content of each review manual is based on the current Certification Review Guide published by the IAAP. CPS and CAP ExaminationsThe rewards for achieving the Certified Professional Secretary (CPS) and Certified Administrative Professional (CAP) certifications are numerous, as attested to by the more than 65,000 CPS and CAP holders. These rewards include pride in accomplishment, increased self-esteem, greater respect from employers and peers, and confidence to assume greater responsibilities as well as possible college credit toward a degree, pay increases, bonuses, and opportunities for advancement. In today's workplace, having the CPS or CAP credentials can enhance assurance of employability and career advancement.The CPS Examination is a one-day, three-part examination which includes Part 1: Office Systems and Technology Part 2: Office Administration Part 3: ManagementThe CAP Examination is a 1 1/2 day, four-part examination which includes Parts 1, 2, and 3 above Part 4: Advanced Organizational ManagementTo apply for the CPS or CAP Examination, the candidate must meet certain educational and professional experience requirements. Visit the IAAP Web site atwww.iaap-hq.orgto obtain detailed information concerning testing centers, testing dates, application packets, and other information relative to applying for certification candidacy. CPS and CAP Examination Review SeriesThe CPS and CAP Examination Review Series provides valuable assistance to the administrative professional preparing for the CPS and CAP Examinations, whether this series is used for group review sessions or self-study. The series provides an excellent learning tool that is focused on key topics necessary for passing the examinations.The format used in Parts 1, 2, and 3 (Office Systems and Technology, 5E; Office Administration, 5E; and Management, 5E) of the CPS and CAP Examination Review Series is an outline format with multiple-choice review questions. The format used in Part 4, Advanced Organizational Management for the CAP Examination Review, is slightly different based on the scenario-oriented nature of Part 4 of the CAP Examination. The CPS and CAP Examination Review Series provides relevant information to help the candidate prepare for both the CPS and CAP Examinations. However, this does not imply that all information presented in this series will be included on the examinations. Further review is encouraged for the candidate by studying selected titles from the bibliography supplied by IAAP.Each review manual in the CPS and CAP Examination Review Series includes: An overview introducing the reader to the chapter contents. Key terms that reinforce essential vocabulary. Text in outline form, with examples highlighted in italics, to enhance the explanation given in the text. Key examples emphasized. Difficult concepts illustrated. Check Point sections within each chapter that offer reviews of key concepts. For Your Review section at the end of each chapter with practice questions similar to those found on the CPS and CAP Examinations. A glossary at the end of each book that provides accessible reference. A comprehensive practice exam that simulates the testing environment and provides even more practice. Solutions to all check points and review questions, including references to the chapter outline where the answers are explained. An inde