What is included with this book?
Acknowledgments | p. xiv |
Introduction | p. 1 |
Leading Change | p. 6 |
Accepting Responsibility | p. 10 |
Recognize the Need to Change | p. 14 |
Know the Desired Behaviors | p. 18 |
Be Willing to Change | p. 22 |
See Yourself Doing the Desired Behavior | p. 25 |
Change | p. 28 |
Feedback | p. 36 |
Twelve Leadership Principles That Create a High-Performing Workplace | p. 39 |
Accepting the Brutal Truth | p. 41 |
It Is My Responsibility to Help You Be Successful | p. 45 |
It Is My Responsibility to Be the Person with Whom You Want to Work | p. 49 |
It Is My Responsibility to Create an Environment in Which You Feel Free to Talk to Me | p. 58 |
Frustration Is Your Best Friend | p. 61 |
I'm Guilty Until I Prove My Innocence | p. 64 |
There Is an "I" in Teamwork | p. 67 |
Your Perception of Me Is More Important Than My Perception of Me | p. 70 |
Everyone Is from Missouri-the "Show-Me" State | p. 77 |
Top-Down Change Produces Bottom-Up Commitment | p. 79 |
Systems Drive Behavior Change | p. 82 |
The Workplace Is the University of Personal Development | p. 86 |
Ten Leadership Values | p. 88 |
Communication | p. 93 |
Respect | p. 97 |
Trust | p. 102 |
Teamwork | p. 106 |
Positive Attitude | p. 109 |
Integrity | p. 114 |
Accountability | p. 118 |
Empowerment | p. 122 |
Fairness | p. 126 |
Continuous Improvement | p. 129 |
Managing Conflict | p. 133 |
Working Differently with Different People | p. 136 |
Conflict Resolution | p. 140 |
Giving Feedback | p. 144 |
Receiving Feedback Differently Because I'm Different | p. 148 |
Leadership Topics | p. 154 |
Self-Awareness | p. 155 |
Leadership Purpose | p. 159 |
Leadership Passion | p. 163 |
Resiliency | p. 167 |
Controlling the Ego | p. 172 |
Humility | p. 176 |
Additional Thoughts on Leadership | p. 180 |
Do You Pass the Authenticity Test? | p. 181 |
The Power of Words | p. 184 |
Mary Kay on Leadership | p. 187 |
The Task of Medicine and Leaders | p. 191 |
The Paralysis of Perfection | p. 192 |
Conclusion | p. 194 |
Appendix | p. 196 |
Bonus Leadership Insights | p. 196 |
Recommended Reading | p. 199 |
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