SECTION I The Hotel Industry | |||||
|
2 | (23) | |||
|
25 | (29) | |||
|
54 | (32) | |||
SECTION II The Reservations Process | |||||
|
86 | (22) | |||
|
108 | (26) | |||
|
134 | (26) | |||
SECTION III Guest Service and Rate Structures | |||||
|
160 | (26) | |||
|
186 | (28) | |||
|
214 | (34) | |||
SECTION IV The Hotel Revenue Cycle | |||||
|
248 | (30) | |||
|
278 | (36) | |||
|
314 | (34) | |||
SECTION V Rooms Management Technology | |||||
|
348 | (30) | |||
|
378 | (37) | |||
Glossary | 415 | (12) | |||
Bibliography | 427 | (4) | |||
Index | 431 |