Cisco Ip Communications Express : CallManager Express with Cisco Unity Express

by Au, Danelle; Choi, Baldwin; Haridas, Rajesh; Hattingh, Christina; Koulagi, Ravi; Tasker, Mike; Xia, Lillian

• ISBN13: 9781587051807
• ISBN10: 158705180X
• Edition: 1st
• Format: Hardcover
• Copyright: 2005-01-01
• Publisher: Cisco Press

Summary

Telephony solutions for the small and medium business, enterprise branch office, and small office Detailed information not available in any other resource enables you to deploy IP telephony solutions with maximum efficiency Building blocks of the product features provide solutions that enhance the operations and productivity of your organization Numerous examples show you how to configure the comprehensive suite of features available with Cisco IPC Express Insights from the experts demonstrate how you can enhance your IP telephony system with applications such as automated attendant and voice mail Management and troubleshooting tips will help you keep your network up and running smoothly Enterprise branches and small and medium businesses require IP telephony solutions particular to their size. Ciscoreg; IP Communications (IPC) Express is the answer: a one-box solution that provides turnkey operation with an easy-to-use web-based interface for combined voice and data needs. Cisco IPC Express delivers a comprehensive suite of telephony features, security, and applicationsbut how will you use them to your best advantage? This book,Cisco IP Communications Express, provides the detailed information you need to maximize the use of this powerful product suite. By reading this book, you will learn how Cisco IPC Express and its applications can become a business solution for your office or enterprise. The experts from Cisco Systemsreg; give you in-depth design guidance, full configurations, and valuable examples to serve as blueprints for your network. The feature operation and deployment discussions demonstrate how to configure and customize the system and how to use different product features to achieve your specific business goals. Once you deploy your solutions, you will be able to maintain your network through the troubleshooting guidance and examples of resolutions to common problems provided in this book. Cisco IP Communications Expressis a must-have for any organization using Cisco CallManager Express or Cisco Unityreg; Express. Technology decision makers and network administrators will be armed with relevant information on how to deploy IP communications for their particular business needs. IT managers in larger enterprises will benefit from the plans for distributed call processing design for their networks. Service providers and resellers will be prepared to sell, install, configure, and troubleshoot Cisco IPC Express based on customer needs. Beyond its application in the workspace,Cisco IP Communications Expresswill also prove helpful to those studying for Cisco voice-related certifications. This IP communications book is part of the Cisco Pressreg; Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.

Table of Contents

Introduction

Cisco IP Communications Express Overview

Introducing Cisco IPC Express

The Purpose of Cisco IPC Express

Benefits of Cisco IPC Express

Lower Cost of Ownership

Reduce Equipment Costs

Reduce Upgrade Costs

Reduce Wiring Costs

Reduce Network Administration Costs

Reduce the Cost of Adds, Moves, and Changes

Productivity Enhancements

Improve Employee Productivity by Using IP Phones

Improve Employee Mobility Using PC-Based Phones and Wireless Phones

Improve Communication with Advanced IP Telephony Features

Easily Replicate Telephony Configuration

Simplify Network Management Using the GUI

Cisco IPC Express System Components

Cisco Call

Manager Express

IP Communications Platforms

Cisco 1700 Series Platforms

Cisco 2600

XM Series and 2691 Platforms

Cisco 2800 Series Routers

Cisco 3700 Series Platforms

Cisco 3800 Series Platforms

Cisco IPC Express Platform Attributes

Cisco IPC Express Platform Capacity

WAN Interfaces

IP-Based Applications

Cisco Unity Express

Cisco UnityIP-Based Endpoints

Cisco 7970G IP Phone

Cisco 7940G/60G IP Phones

Cisco 7920 Wireless IP Phone

Cisco 7905G/7912G IP Phone

Cisco 7935/36 IP Phone Conference Station

Cisco 7914 IP Phone Expansion Module

Cisco Analog Telephony Adaptor

Using Cisco IPC Express in Retail, Financial, and Healthcare Businesses

Retail Business

Current Retail Networks

Using Cisco IPC Express in a Retail Environment

Financial Services Business

Current Financial Services Network

Using Cisco IPC Express in a Financial Services Business

Healthcare Services

Current Healthcare Services Network

Using Cisco IPC Express in a Healthcare Services Network

Key Cisco IPC Express Features

Other Cisco IP Telephony Solutions for the Enterprise Branch and Small and Medium Offices

Introducing Cisco Call

Manager and SRST

Deciding Between Cisco IPC Express and Cisco Call Manager

Understanding Migration Strategies (Cisco IPC Express to Cisco CallManager/ SRST)

Summary

Building a Cisco IPC Express Network

IP Telephony Network Deployment Overview

Single-Site or Standalone Network

Centralized Network

Distributed Network

Hybrid Network

Cisco IP Telephony System Trade-Offs

Cisco Call Manager Networks

Cisco IPC Express Networks

Hybrid Cisco Call Manager and Cisco IPC Express Networks

WAN ReadinessIP Telephony Rollout Strategy

Varying Business Practices

Understanding Cisco IPC Express Deployment Models

Standalone Office

Network Architecture

Applications

Management

Security

Multisite Business or Enterprise

The Small Enterprise

The Hybrid Enterprise

Service Provider Managed Multisite Network

Summary

Cisco IPC Express Architecture Overview

Cisco IPC Express System Architecture

Cisco CME Architecture

Cisco CME Software Architecture

Cisco IOS Voice Infrastructure

Cisco IOS Voice Telephony Interfaces

IOS Voice-Over-Packet Interfaces

Cisco IOS Voice Application Software

Cisco CME Extensions to the Cisco IOS Voice Infrastructure

Introducing SCCP

Cisco CME as a Gateway to the PSTN

Cisco CME as a Gateway to SCCP Phones

Leveraging Cisco IOS Voice Infrastructure Functionality for SCCPIP Phone Address Scope and NAT/Firewall

Media Path Handling and QoS

Cisco UE Applications Architecture

Cisco UE Hardware Architecture

IP Communication with the Host Router

Router Blade Communication Protocol

Cisco UE Software Architecture

OS Infrastructure

Customer Response Solutions Component

Cisco UE Voice Mail Component

Summary

Recommended Reading

Feature Operation and Applications

Cisco IP Phone Options

The Cisco 7940G and 7960G IP Phones

Hardware

Configuring the Cisco 7940G and 7960G IP Phones

The Cisco 7914 Expansion Module

HardwareConfiguring the Cisco 7914 Expansion Module

The Cisco 7910G IP Phone

Hardware

Configuring the Cisco 7910G IP Phone

The Cisco 7905G and 7912G IP Phones

Hardware

Configuring the Cisco 7905G and 7912G IP Phones

The Cisco 7970G IP Phone

Hardware

Configuring the Cisco 7970G IP Phone

The Cisco 7902G IP Phone

Hardware

Configuring the Cisco 7902G IP Phone

The Cisco 7935 and 7936 IP Conference Station

Hardware

Configuring the Cisco 7935 and 7936 Conference Stations

The Cisco 7920 Wireless IP Phone

Hard

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