Foreword | p. xxxvi |
Introduction | p. xxxviii |
Concepts and Architecture | p. 3 |
About Unified Messaging | p. 5 |
The Evolution of Unified Messaging | p. 5 |
Unity as a Pure UM Product | p. 7 |
Challenges with Unified Messaging in an Organization | p. 11 |
Messaging Technologies | p. 27 |
Integration Technologies | p. 27 |
Summary | p. 28 |
Unity Architecture Overview | p. 31 |
System Architecture | p. 32 |
AVCsGateway | p. 34 |
AVCsMgr | p. 34 |
AVNotificationMgr | p. 46 |
AVMsgStoreMonitorSvr | p. 47 |
Directory Monitor | p. 49 |
AVDirChangeWriter | p. 52 |
AVSQLSynchSvr | p. 53 |
AVLic | p. 53 |
AVRepDirSvrSvc | p. 54 |
CSEMSSvc | p. 55 |
AVMMProxySvr | p. 55 |
AVTTSSvc | p. 56 |
CSBridgeConnector | p. 56 |
AVCsNodeMgr | p. 57 |
TomCat | p. 58 |
Component Walkthroughs | p. 59 |
Summary | p. 80 |
Components and Subsystems: Object Model | p. 83 |
Applications | p. 85 |
Call Handlers | p. 85 |
COS Objects | p. 93 |
Distribution Lists | p. 94 |
FaxLibrary Handlers | p. 95 |
FaxMail Handler | p. 95 |
Interview Handlers | p. 96 |
Locations | p. 96 |
Mail Users | p. 97 |
Mail User Templates | p. 100 |
Name Lookup Handlers | p. 101 |
Primary Domain Accounts | p. 103 |
Primary Domain Groups | p. 103 |
PW Policies | p. 104 |
Restriction Tables | p. 104 |
Trusted Domains | p. 104 |
Data Storage | p. 105 |
Summary | p. 133 |
Components and Subsystems: Directory | p. 135 |
Message Store and Directory Monitor Used | p. 136 |
Protocols Used | p. 137 |
Scope | p. 138 |
Synchronization Queries | p. 143 |
Full Synchronization | p. 146 |
Extensibility of the Directory | p. 149 |
Default Unity Objects | p. 153 |
Exchange 5.5 Directory Monitor: AvDSEx55 | p. 154 |
Exchange 2000 or Exchange 20003 Directory Monitors: AvDSAD and AvDSGlobalCatalog | p. 161 |
Domino Directory Monitor: AvDSDomino | p. 166 |
Summary | p. 170 |
Components and Subsystems: Messaging/Unity Message Repository | p. 173 |
Messaging Actions in Unity | p. 173 |
Messaging Components | p. 176 |
MAPI | p. 181 |
Summary | p. 203 |
Components and Subsystems: Telephony Services | p. 205 |
Media Interface Unit | p. 205 |
MIU Architecture | p. 213 |
Summary | p. 223 |
Components and Subsystems: Features | p. 225 |
Unity Subscriber Features | p. 226 |
Unity Administrative Features | p. 239 |
Unity Maintenance Features | p. 246 |
Unity Security Features | p. 252 |
Unity System Features | p. 255 |
Summary | p. 269 |
Deployment | p. 271 |
Deployment Methodology | p. 273 |
Presales or Decision Making | p. 273 |
Planning | p. 277 |
Design | p. 278 |
Implementation | p. 278 |
Installation | p. 279 |
Operations | p. 279 |
Optimization | p. 281 |
Summary | p. 281 |
Planning | p. 283 |
Testing Unity's Features and Functionality | p. 283 |
Determining Migration Tasks | p. 288 |
Installation Requirements or Dependencies | p. 292 |
Determining Unity Installation Dependencies | p. 292 |
Mailbox Store for Voice Messaging | p. 302 |
The Correlation Point: How to Size and Place a Server | p. 303 |
Subscriber Access | p. 305 |
Performing Site Surveys | p. 306 |
Gathering Design Criteria | p. 307 |
Summary | p. 307 |
Typical Configurations and Deployment Models | p. 311 |
Typical Configurations | p. 312 |
Deployment Models | p. 339 |
Summary | p. 374 |
Designing a Unity Solution | p. 377 |
Design Process | p. 377 |
The Decision-Making or Presales Phase | p. 382 |
Planning Phase | p. 389 |
Design Phase | p. 399 |
Summary | p. 410 |
Unity Networking | p. 413 |
Digital Networking Architecture | p. 414 |
Digital Networking Features | p. 419 |
Assessing the Environment | p. 430 |
Designing the Digital Network | p. 443 |
Summary | p. 458 |
Unity with Microsoft Exchange | p. 461 |
The Characteristics of MS Exchange | p. 461 |
Unity's Perspective and Requirements | p. 480 |
Planning a Unity Installation | p. 492 |
Planning to Administer Unity with Exchange | p. 501 |
Designing for Sustainable Operations | p. 502 |
How to Deploy Unity with Exchange | p. 503 |
Maximizing Unity's Servicing Capabilities | p. 524 |
Summary | p. 524 |
Unity with Lotus Domino | p. 527 |
The Characteristics of Lotus Domino and Notes | p. 527 |
Security and Domino/Notes | p. 548 |
Unity's Perspective of Lotus Domino | p. 550 |
Planning a Unity for Domino Installation | p. 558 |
Summary | p. 565 |
Upgrades and Migrations | p. 567 |
Upgrades | p. 567 |
Reconfiguring Unity | p. 574 |
Migrations | p. 575 |
Summary | p. 582 |
Installation | p. 585 |
Implementation Plan Development | p. 586 |
Preinstallation Tasks | p. 586 |
Installation | p. 589 |
Precutover Tasks | p. 590 |
Cutover | p. 595 |
Fallback Readiness | p. 597 |
Operations Acceptance Criteria | p. 597 |
Summary | p. 599 |
Unity Telephony Integration | p. 601 |
The TDM World of PBXs and Unity | p. 602 |
Cisco Unity CallManager Telephone Service Provider | p. 638 |
SIP | p. 649 |
Summary | p. 660 |
Solutions, Systems Management, and Administration | p. 663 |
Audio-Text Applications | p. 665 |
Call Handlers | p. 666 |
Subscribers | p. 685 |
Interview Handlers | p. 685 |
Directory Handlers | p. 688 |
Routing Rules | p. 695 |
Extension Remapping | p. 701 |
Languages, Prompts, and Greetings | p. 702 |
Default Configuration of Unity | p. 703 |
Scenario Examples | p. 706 |
Damage Control | p. 742 |
Troubleshooting | p. 746 |
Summary | p. 753 |
Administering Multiple Unity Servers | p. 755 |
Unity Administrator Accounts and Access | p. 755 |
Global Subscriber Management | p. 764 |
Summary | p. 767 |
Subscriber Administration | p. 769 |
Subscriber Templates | p. 769 |
Bulk Import Unility | p. 770 |
Bulk Subscriber Delete | p. 780 |
Bulk Edit | p. 782 |
Migrate Subscriber Data Tool | p. 811 |
Summary | p. 814 |
Administering Unity Programmatically | p. 817 |
APIs and Support | p. 819 |
Rights Needed in SQL | p. 820 |
SQL Rules of the Road | p. 822 |
Exercises | p. 823 |
Summary | p. 907 |
Third-Party Tools and Applications | p. 909 |
Supported Backup Software | p. 909 |
Supported Fax Server Software | p. 909 |
Supported Monitoring Software | p. 910 |
Supported Virus-Scanning Software | p. 910 |
Additional Supported Software | p. 911 |
Unsupported Third-Party Software | p. 912 |
The Future of Unity | p. 915 |
Switch File Settings | p. 917 |
Index | p. 927 |
Table of Contents provided by Ingram. All Rights Reserved. |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.