Cisco Unity Fundamentals

Summary

A comprehensive introduction to deploying, configuring, and maintaining Cisco Unity Discover the various Cisco Unity integration and deployment solutions, as well as the environmental differences between PBX and IP telephony-based telephone systems Learn the pitfalls of existing systems integration and how to avoid downtime Maintain a Cisco unified messaging solution by using the book's examples, including setups, additions, message sourcing applications, and error reporting Perform the proper installation, upgrade, and back up of Cisco Unity systems Monitor performance and troubleshoot a Cisco Unity system using the proper tools and utilities that help you ensure high availability Choose the proper Cisco Unity networking features to deliver messages to other voice-messaging systems Cisco Unity is the official unified messaging solution for the Cisco Architecture for Voice, Video, and Integrated Data (AVVID) and complements the full range of Cisco IP-based voice solutions, including Cisco CallManager and Cisco Personal Assistant. Cisco Unity Fundamentalsprovides design and administration goals for migrating from PBX to Cisco IP Telephony, as well as working in a mixed PBX/Cisco IP Telephony environment. You will learn about the transition from the traditional model, with separate architectures for voice-mail and e-mail systems, to supporting unified messaging: e-mail, voice, and fax messages delivered to a single inbox. You will also discover common troubleshooting solutions, such as performance monitoring and the importance of data collection for predicting future system requirements. Cisco Unity Fundamentalsbegins by introducing the engineering aspects of Cisco Unity and then moves quickly into the hardware and software platforms. Part I focuses on the administration of Cisco Unity, describing the features, general setup, and global settings. Part II describes installation and discusses various types of integration with Cisco CallManager and other telephone systems, including Session Initiation Protocol (SIP) proxy. Part II also delves into networking with other voice-messaging systems. After reading Cisco Unity Fundamentals, you will understand the system, configuration, and on-going maintenance issues associated with a successful Cisco Unity deployment. This book is part of the Cisco Press Fundamentals Series. Books in this series introduce networking professionals to new networking technologies, covering network topologies, example deployment concepts, protocols, and management techniques.

Introduction
Cisco Unity Administration
Cisco Unified Communications System Fundamentals
Understanding Cisco Unity's Call Flow Essentials
Outside Caller Call Flow
Subscriber Call Flow
Cisco PA Outside Caller Call Flow
Cisco PA Subscriber Call Flow
Understanding Unified Communications Integrations
Communications Integration
Integration Attributes
Telephone System Integrations with Cisco Unity
Cisco CallManager and Cisco PA Integration
Understanding Cisco Unity Features
Using Cisco Unity Standard Features
Voice Mail
Automated Attendant
Audiotext Application
System Administration Web Page
Cisco PCA
CUA
RSA Security or Enhanced Phone Security
CUGA
FlexLM
Live Reply
Flex Stack
12- to 24-Hour Support
CUSPA
CUICA
DVD Installation
Multiple Directory Handlers
SIP Support
EMEA Voice Board Support
Digital Networking
Using Cisco Unity Optional Features
Unified Messaging
Integrated Faxing
Text-to-Speech Feature
Localized Versions
Using Cisco Unity Optional Networking Features
AMIS-a Networking
Voice Profile for Internet Messaging
Bridge Networking
Using Cisco PA Standard Features
Follow Me
Name Dialing
Name Synchronization
Mail Browser
Web-Based User Administration
Web-Based System Administration
Rules-Based Routing
Speech Recognition
Using Cisco PA Optional Features
Localizations
IP Phone Productivity Services
Chapter Summary
Chapter Review Questions
Using Your Cisco Unified Communications System
Using Cisco Unity
Managing Calls
Understanding the TUI
Defining Subscribers
Using ViewMail for Microsoft Outlook
Using DUCS for Lotus Notes
Customizing VMO
Understanding Cisco PCA
Understanding the Cisco Unity Assistant
Understanding Cisco PA Call Flow
Understanding Cisco PA Speech Recognition
Using PA-Driven Voice Mail
Table of Contents provided by Publisher. All Rights Reserved.

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