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9780312369644

The Civility Solution What to Do When People Are Rude

by
  • ISBN13:

    9780312369644

  • ISBN10:

    0312369646

  • Format: Paperback
  • Copyright: 2009-09-01
  • Publisher: St. Martin's Griffin

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Summary

Many of us find ourselves confronted with rudeness every day and don't know how to respond. P.M. Forni, the author of the acclaimedChoosing Civility, has the answer. InThe Civility Solution, he provides more than one hundred different situations, and shows us how to break the rudeness cycle. How would you respond to the following? ...A salesperson ignores your requests ...A fellow driver gives you the infamous "finger" ...Your child's playmate misbehaves ...Your boss publicly reprimands you P. M. Forni has solutions for all of these and many more. In yet another simple and practical handbook, P. M. Forni presents logical solutions that reinforce good behavior and make our world a more civil place.

Author Biography

DR. P.M. FORNI is an award-winning professor of Italian Literature at Johns Hopkins University. He founded The Civility Initiative at Johns Hopkins and is author of Choosing Civility. His media appearances include National Public Radio and Oprah. He lives in Baltimore, Maryland.

Table of Contents

“It is an honor to recommend this fabulous book! P.M. Forni’s thoughtful discussion of the importance of civility in today’s hectic world will surely help readers find viable solutions for dealing with a variety of rude situations.”—Peggy Post, director of the Emily Post Institute and author of Emily Post Etiquette, 17th Edition

“Pier M. Forni will be remembered as one of the greatest generals in our nation's struggle for civility.”—Smithsonian Magazine

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