Coaching for Commitment : Achieving Superior Performance from Individuals and Teams

by Coe, Cindy; Zehnder, Amy; Kinlaw, Dennis C.

• ISBN13: 9780787982492
• ISBN10: 0787982490
• Edition: 3rd
• Format: Hardcover
• Copyright: 2007-12-21
• Publisher: Pfeiffer & Co

Summary

This new, third edition of the best-selling Coaching for Commitment is based on the groundbreaking coaching work of the late Dennis C. Kinlaw. In this thoroughly revised and updated edition the authors, Cindy Coe and Amy Zehnder clearly show that coaching is a proven strategy for improving performance in today's environment of intense competitiveness for total customer satisfaction, continuous improvement, and the drive to deliver superior products and services. This book includes the most current coaching strategies and methodologies and provides information on the latest definitions of what coaching is and ways to succeed at coaching. The authors take Kinlaw's concept of tying coaching and commitment one step further and make commitment to action part of a new coaching model. Coaching for Commitment offers a practical, how-to guide to coaching for anyone (no matter what their skill level) who wants to hone their coaching skills for a range of circumstances and using a variety of methods--face-to-face, with a virtual team, on the fly, by phone, or e-mail. Coaching for Commitment is filled with easy to use tools, illustrative examples, and sample coaching conversations that clearly show how to use the coaching process, understand the underlying model, and develop the needed skills.

Author Biography

The Authors

Cindy Coe is the president of InsideOut Discovery, Inc., an international coaching and consulting practice that specializes in executive coaching. She is a recognized expert in enhancing organizational effectiveness and creating customized learning and development programs.

Amy Zehnder, Ph.D., PCC, is a dynamic presenter and recognized expert in talent management and learning and development. As an accomplished organizational development professional, she is sought after for her unique ability to turn strategic viewpoints into tactical actions.

Dennis C. Kinlaw, Ed.D., (deceased) was the original author of Coaching for Commitment. He was a consultant to organizations and conducted management training programs.

Table of Contents

Acknowledgments	p. xi
Preface	p. xv
Introduction	p. 1
Coaching for Commitment	p. 7
Successful Coaching: A Working Definition	p. 7
Coaching Works	p. 9
The Meaning of Commitment	p. 10
Building Commitment Through Coaching	p. 13
Coaching for Commitment	p. 21
Coaching Moment	p. 21
Chapter Summary	p. 22
The Coach Role	p. 23
Role Distinctions-What and How	p. 24
Shift Happens!	p. 27
Coach Role	p. 37
Coaching Moment	p. 52
Chapter Summary	p. 53
The Coaching Process	p. 57
Coaching Prism	p. 59
Putting the Pieces Together	p. 61
Coaching Moment	p. 62
Chapter Summary	p. 63
Trust	p. 65
Establishing and Maintaining Trust	p. 65
Coaching Moment	p. 74
Chapter Summary	p. 75
The Indicom Coaching Model	p. 77
InDiCom Coaching Model Stage I: Involve	p. 80
InDiCom Coaching Model Stage II: Discover	p. 85
InDiCom Coaching Model Stage III: Commit	p. 92
Interdependent Stages	p. 101
Coaching Moment	p. 102
Chapter Summary	p. 103
Clear Coaching Skills	p. 105
Challenge	p. 107
Listen	p. 116
Encourage	p. 124
Ask	p. 132
Refine	p. 137
Coaching Moment	p. 147
Chapter Summary	p. 147
Plan to Coach	p. 149
Performance Coaching	p. 150
Documentation	p. 162
Note-Taking	p. 162
Coaching Channels	p. 163
Coaching Tools	p. 166
Coaching Moment	p. 167
Chapter Summary	p. 168
The Complete Coaching Conversation	p. 169
General Coaching-PBC's Why	p. 170
Performance Coaching-Coach's Why	p. 179
Coaching Moments	p. 187
Coaching by Email	p. 190
Coaching Moment	p. 196
Chapter Summary	p. 196
Creating a Coaching for Commitment Culture	p. 197
What Does a Coaching for Commitment Culture Look Like?	p. 198
Create a Value Proposition for Coaching	p. 200
How to Create a Coaching for Commitment Culture	p. 201
Gaining Commitment to a Coaching for Commitment Culture	p. 206
Coaching Moment	p. 211
Chapter Summary	p. 211
Final Note	p. 213
Thirty-Five Coaching Questions	p. 215
Twenty Reality Checks	p. 219
Twenty Validate and Celebrate Statements	p. 221
Your Personal Coaching for Commitment Plan	p. 223
Evaluating Your Coaching	p. 227
References	p. 233
Index	p. 235
About the Authors	p. 243
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