Coaching and Mentoring

by Luecke, Richard

• ISBN13: 9781591394358
• ISBN10: 159139435X
• Format: Paperback
• Copyright: 2004-09-01
• Publisher: Ingram Pub Services

Summary

Effective managers know that timely coaching can dramatically enhance their teams' performance Coaching and Mentoring offers managers comprehensive advice on how to help employees grow professionally and achieve their goals.This volume covers the full spectrum of effective mentoring and the nuts and bolts of coaching.Managers will learn how to master special mentoring challenges, improve listening skills, and provide ongoing support to their employees.

Table of Contents

Introduction	xi
What Coaching Is All About	1	(10)
Its Place in Management
Benefits	2	(2)
Identifying Coaching Opportunities	4	(4)
A Four-Step Process	8	(1)
Summing Up	9	(2)
Preparing to Coach	11	(10)
Keep Your Eyes, Ears, and Mind Open
Begin with Observation	12	(2)
Create and Test Your Hypothesis	14	(1)
Listen Carefully	15	(1)
Estimate the Probability of Improvement	16	(2)
Ask the Employee to Prepare	18	(1)
Summing Up	19	(2)
Discussion	21	(12)
Where Minds Meet
Discuss Your Observations	22	(5)
Be an Active Listener	27	(1)
Listen for the Emotions Behind the Words	28	(2)
Move Discussion to Causes	30	(1)
Summing Up	31	(2)
Active Coaching and Follow--Up	33	(16)
Getting Down to Business
Obtain Agreement on Goals	34	(2)
Create an Action Plan	36	(3)
Begin Coaching	39	(2)
Give and Receive Feedback	41	(4)
Adopt an Appropriate Approach	45	(1)
Always Follow Up	46	(1)
Summing Up	47	(2)
Becoming a Better Coach	49	(14)
Beyond the Basics
Conserve Time and Energy	50	(4)
Create the Right Climate	54	(3)
Avoid These Common Mistakes	57	(2)
Understand the Challenge of Team Coaching	59	(2)
Practice Makes Perfect	61	(1)
Summing Up	62	(1)
Executive Coaching	63	(12)
When Bosses Need Help
Why Executive Coaching?	65	(2)
Two Approaches to Executive Coaching	67	(3)
What to Look for in an Executive Coach	70	(3)
Summing Up	73	(2)
Mentoring and Management	75	(12)
Developing Human Assets
Mentoring Versus Coaching	76	(5)
The Benefits and Costs of Mentoring	81	(3)
Who Should Have a Mentor?	84	(2)
Summing Up	86	(1)
The Right Match	87	(12)
Advice for Matchmakers
What Constitutes a Good Match?	88	(1)
Bosses as Mentors: Pros and Cons	89	(4)
The Matchmakers	93	(2)
Recognizing a Good Match	95	(1)
One Company's Matchmaking Experiment	96	(2)
Summing Up	98	(1)
Being an Effective Mentor	99	(14)
And a Receptive Protege
Characteristics of Effective Mentors	100	(3)
How to Mentor Well	103	(5)
For Proteges: How to Make the Most of Mentoring	108	(2)
Summing Up	110	(3)
Women and Minorities	113	(8)
Special Mentoring Challenges
Challenges for Female Employees	115	(2)
A Different Fast Track for Minority Americans	117	(2)
Summing Up	119	(2)
Beyond Traditional Mentoring	121	(10)
Peers and Networks
Mentoring Peer-to-Peer	123	(4)
Network Mentoring	127	(2)
Summing Up	129	(2)
Appendix A	131	(8)
Appendix B	139	(4)
Notes	143	(4)
Glossary	147	(2)
For Further Reading	149	(4)
Index	153	(4)
About the Subject Adviser	157	(1)
About the Writer	158