The Coaching Revolution

by Logan, David; King, John

• ISBN13: 9781580624855
• ISBN10: 1580624855
• Format: Hardcover
• Copyright: 2001-07-01
• Publisher: Adams Media Corp

Table of Contents

Foreword	x
Introduction	xiii
``What the Hell Is Coaching?''	1	(10)
An Environment Safe for Coaching	5	(3)
Why Not Just Use Training?	8	(3)
part one See	11	(74)
A Coach's Four Favorite Words	13	(20)
Listening Is Believing	16	(1)
Shiny Objects	16	(1)
Patella Reflexes	17	(3)
How Coaches Listen	20	(1)
Lube, Oil, and Filter	21	(12)
``Seeing'' a World-Class Culture	33	(14)
What Academics Have Long Known	36	(2)
Five Cultures at Work	38	(6)
The Coaching Revolution Comes Home	44	(1)
Improved Cultures Through Coaching	44	(3)
The Spin and the Trash Bag	47	(12)
The Problem	48	(3)
Trash Bag to the Rescue	51	(8)
Beyond Balance: Work/Life Impact	59	(26)
Beyond Balance	61	(1)
Another Ineffective Idea	62	(1)
A Better Way	63	(1)
Undoing the Unintended Consequences	64	(1)
Warning Signs	65	(1)
Worker Wanderlust	65	(1)
But We All Need to Eat	66	(1)
The LifeLine Tool	67	(10)
Five Levels of Satisfaction	77	(3)
Personal Initiatives	80	(1)
Why Change Doesn't Happen	81	(1)
The Overtime Trap	82	(3)
part two Say	85	(50)
The Secret to Leadership	87	(14)
How Leaders Get to Lead	90	(4)
From Declaration to Common Goal	94	(1)
A Declaration Isn't the End---or Even the Beginning	95	(2)
Whose Power Is It, Anyway?	97	(4)
Values to the Core	101	(20)
Pushing Toward Achievement	102	(2)
Watch for Falling Rocks	104	(2)
Escape from Sisyphus's Mountain	106	(6)
Values-Led Work	112	(1)
Buzzwords and Catch Phrases	113	(1)
Core Values As a Management Tool	113	(2)
The ``Sell Out''	115	(2)
Core Values As a Recruitment Tool	117	(1)
The Joy of Work	118	(3)
Ending the Griping Epidemic	121	(14)
Anatomy of an Outbreak	123	(2)
Dismantling the Gripe Cycle	125	(1)
Wash Your Hands	126	(1)
From Gripes to Contracts	127	(2)
The Four Boxes of Management	129	(4)
Positive Griping	133	(2)
part three Do	135	(38)
Holding People Accountable	137	(10)
Accountability and Responsibility	138	(1)
Cultures and Accountability	139	(5)
How Coaches Do It	144	(3)
Clutter Management	147	(12)
Private Clutter	152	(1)
Major Clutter	153	(1)
General Clutter	154	(1)
The Magic of Action	155	(2)
A Call for Toughness	157	(2)
The J Curve	159	(14)
It's Like Yellow VW Bugs	160	(1)
What You Don't Know Can Hurt You	161	(1)
The J Curve and Coaching	162	(2)
The Quadrants	164	(2)
Quadrant 1 Coaching Tip: The Boiling Kettle	166	(2)
Quadrant 2 Coaching Tip: Symbolic Celebrations	168	(1)
Quadrant 3 Coaching Tip: Big Goals	169	(1)
The Nexus Point	170	(1)
Change As a Core Competence	171	(2)
part four Putting It All Together	173	(58)
The Art of Solving the Right Problem	175	(20)
The ``Wrong Problem'' Problem	176	(2)
The Problem with Ivory Tower Problem Solvers	178	(1)
A Little Myth, and How It Really Works	179	(3)
Snapping Ideas Together	182	(2)
The Simplistic Solution Paradox	184	(2)
The ``Red Herring''	186	(1)
Focus on Future Accomplishments, Not the Immediate Problem	187	(1)
The Walking-Talking White Paper	187	(1)
A Few More Problem-Solving Tools	188	(2)
The Witches' Brew	190	(5)
The Effectiveness Reflex	195	(12)
Processing Processes	196	(1)
What Happened?	197	(2)
Why It's Not Your Fault	199	(1)
What Could You Have Done Differently?	200	(1)
What Will You Commit to Doing Differently in the Future?	201	(1)
Coaching in a Box	202	(2)
Why a Reflex?	204	(3)
Coaching ER	207	(10)
Sources of Help	208	(1)
Several Hats, One Head	209	(1)
Taking It Personally	210	(1)
``Hell No, We Won't Grow''	211	(2)
``Money, Money, Money''	213	(1)
Problems, What Problems?	214	(1)
If You're Not a High Achiever, Stop Reading	215	(1)
Role Clarification	216	(1)
Evaluation	216	(1)
Coaching Across the Generations	217	(14)
Challenger vs. Moonwalk1	218	(3)
Walter Cronkite vs. anything.com	221	(2)
All in the Family vs. South Park	223	(1)
What South Park Says about Xer Values	224	(1)
What's Really the Same	225	(3)
The Differences That Matter	228	(2)
Pulling It All Together	230	(1)
Endnotes	231	(6)
Index	237