Coaching Skills for Nonprofit Managers and Leaders Developing People to Achieve Your Mission

by Wilson, Judith; Gislason, Michelle

• ISBN13: 9780470401309
• ISBN10: 0470401303
• Edition: 1st
• Format: Paperback
• Copyright: 2009-11-09
• Publisher: Jossey-Bass

Summary

There is a gap in the literature for a coaching resource focused on the social sector. Based on the proven Inquiry Based Coaching'„¢ approach, this book provides nonprofit managers with a practical guide to the understanding of why and how to coach, how to initiate coaching in specific situations, how to make coaching really work, and how to refine coaching for long-term success. The book can be used by the coaching novice as a thorough topical overview or by those more experienced with coaching as a quick reference or refresher.

Author Biography

Judith Wilson is one of only six hundred International Coach Federation-master certified coaches. She regularly provides leadership coaching and training globally. Michelle Gislason is a senior project director at CompassPoint Nonprofit Services and a certified organizational coach.

Table of Contents

Figures, Charts, Exercises, and Worksheets	p. ix
Acknowledgments	p. xi
Preface: A Note from the Authors	p. xiii
Introduction: Why Coaching Now?	p. xix
What Coaching Can Bring to Your Role	p. 1
What a Coaching Manager Does Differently	p. 3
Using the Coaching Approach to Manage Others	p. 10
What Coaching Is Not	p. 14
How Coaching Differs from Other Ways of Developing Staff	p. 16
Opportunities to Coach	p. 18
The Approach We'll Be Using	p. 21
Foundational Coaching Skills	p. 23
Listening	p. 25
Inquiring (the Skill of Inquiry)	p. 39
Giving Feedback	p. 58
Sharing	p. 82
The Coaching Framework	p. 91
The Framework: Short Version	p. 92
Clarify the Focus: Get to the Point	p. 95
Identify the Goal: Know Where the Conversation Is Heading	p. 100
Develop Solutions: Identify What's Needed to Get from A to B	p. 104
Create Accountability: Call Forth Commitment and Ownership	p. 110
Put It All Together	p. 113
The Coaching Mind-Set	p. 121
Believing in Others	p. 123
Managing Needs	p. 130
Earning Trust and Showing Respect	p. 135
Staying Connected	p. 139
A Word About Confidentiality	p. 149
Knowing When to Use a Coaching Approach	p. 151
Providing Coaching for the Different Stages of Learning	p. 152
Coaching When the Manager Sets the Focus	p. 158
What to Do When Coaching Is Not Working	p. 163
More Opportunities to Coach	p. 167
Coaching in the Nonprofit Workplace	p. 169
Coaching Up, Down, and Across the Organization	p. 171
Coaching and Self-Management	p. 190
Coaching in Difficult Situations	p. 194
Coaching Top Performers	p. 228
What's Next: Developing a Coaching Culture in Your Organization	p. 237
What Is a Coaching Culture, and Why Bother with It?	p. 238
Factors to Consider in Creating a Coaching Culture	p. 239
Conclusion	p. 248
Coaching Manager Self-Assessment	p. 249
Questions, Questions, and More Questions	p. 257
Practicing Culturally Aware Coaching	p. 275
Additional Information	p. 281
References	p. 288
Index	p. 292
About the Authors	p. 300
CompassPoint Nonprofit Services	p. 302
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