What Is Coaching? | p. 9 |
Approaches to coaching | p. 10 |
The key steps in a coaching intervention | p. 22 |
The coaching conversation | p. 28 |
What good coaches do | p. 31 |
Competences of the coaches | p. 33 |
Defining the Team | p. 37 |
What is a team? | p. 38 |
Types of team | p. 43 |
What makes a team effective? | p. 55 |
How teams evolve | p. 72 |
The coach's repertoire | p. 74 |
Coaching the Team | p. 77 |
The business case for team coaching | p. 79 |
The complexities of team coaching | p. 83 |
Models of team coaching | p. 94 |
Coaching or facilitation? | p. 101 |
Team leading or team coaching? | p. 101 |
Team building or team coaching? | p. 108 |
Coaching the top team | p. 113 |
What effective team coaches do | p. 117 |
Preparing the team to be coached | p. 121 |
Becoming truly effective | p. 122 |
Coaching the Learning Team | p. 123 |
What is a learning team? | p. 125 |
Alternative views of team learning | p. 135 |
Team learning and team knowledge | p. 136 |
The climate for team learning | p. 139 |
Six types of team for learning | p. 148 |
The team learning process | p. 185 |
Managing Team Coaching | p. 199 |
Managing interpersonal dynamics | p. 200 |
Temporal issues | p. 217 |
Managing key processes | p. 224 |
Expect the unexpected | p. 239 |
The Self-Coaching Team | p. 241 |
Managing the transition to self-coaching | p. 241 |
Creating the environment for the self-coaching team | p. 245 |
How team learning roles support the self-coaching team | p. 249 |
Learning to coach other teams | p. 253 |
Handing over the coaching process | p. 255 |
The ultimate goal | p. 258 |
Notes | p. 259 |
Index | p. 272 |
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