Common Sense Police Supervision

by Garner, Gerald W.

• ISBN13: 9780398074241
• ISBN10: 0398074240
• Edition: 3rd
• Format: Paperback
• Copyright: 2003-10-01
• Publisher: Charles C Thomas Pub Ltd

Author Biography

Gerald W. Garner is a Division Chief with the Lakewood, Colorado Police Department.

Table of Contents

Preface	vii
Introduction	ix
Chapter One: What Is Supervision?	3	(16)
Theory and Common Sense	4	(1)
Supervision in General	5	(5)
Police Supervision in Particular	10	(5)
Some Specific Tasks	15	(3)
Summary	18	(1)
Chapter Two: Preparation for the Role of Police Supervisor	19	(24)
Psychological Preparation	19	(8)
What's to Know?	27	(4)
Test-Taking Skills	31	(2)
Boards and Assessment Centers	33	(7)
A Change in Outlook	40	(1)
Summary	41	(2)
Chapter Three: Ethics of Police Supervision	43	(17)
Responsibilities to Management	44	(7)
Responsibilities to Officers	51	(5)
Responsibilities to Self	56	(3)
Summary	59	(1)
Chapter Four: Qualities of a Leader	60	(21)
Characteristics of a Leader	61	(7)
Bars to Leadership	68	(8)
Command Presence	76	(2)
Morale as a Tool	78	(2)
Summary	80	(1)
Chapter Five: The Police Leader as an Educator	81	(19)
Responsibility to Instruct	82	(1)
Topics for Police Instruction	83	(3)
Proper Use of Lesson Plans	86	(5)
The Presentation	91	(5)
Aids to Instruction	96	(3)
Summary	99	(1)
Chapter Six: The Police Leader as an Evaluator	100	(24)
Purposes of Evaluation	101	(2)
Means of Evaluation	103	(9)
Guidelines and Pitfalls	112	(7)
Inspection and Follow-up	119	(3)
Summary	122	(2)
Chapter Seven: The Police Leader as a Disciplinarian	124	(16)
Purposes of Correction	125	(6)
Requisites of Fair and Effective Discipline	131	(7)
Importance of the Supervisor in Discipline	138	(1)
Summary	139	(1)
Chapter Eight: The Police Leader as a Planner	140	(13)
Elements of a Plan	141	(4)
Writing Plan Objectives	145	(2)
Planning Goals for Employees	147	(2)
Planning Personal Priorities	149	(2)
Summary	151	(2)
Chapter Nine: The Police Leader as a Communicator	153	(20)
Elements of Good Communication	155	(9)
Hazards to Good Communication	164	(4)
Benefits of Good Communication	168	(2)
Written vs. Oral Communication	170	(2)
Summary	172	(1)
Chapter Ten: The Police Leader as a Counselor	173	(19)
Identifying Personal Problems	174	(4)
Problem-Solving Techniques	178	(5)
Sources of Assistance	183	(3)
Counselor-Counseled Relationship	186	(5)
Summary	191	(1)
Chapter Eleven: The Police Leader as a Manager	192	(20)
The Management Role	193	(5)
Handling Specialized Tasks	198	(3)
The Finished Product	201	(7)
Attitude Towards Change	208	(2)
Summary	210	(2)
Chapter Twelve: The Police Leader as a Complaint Processor	212	(26)
Allegations of Misconduct	213	(16)
Internal Complaints	229	(1)
Employee Grievances	230	(2)
Labor Issues	232	(4)
Summary	236	(2)
Chapter Thirteen: Some Special Problems	238	(19)
Straight Talk	239	(3)
Organizational Survival	242	(4)
Internal Strife	246	(3)
Corruption or Incompetence?	249	(4)
Current Issues	253	(3)
Summary	256	(1)
Chapter Fourteen: The Police Leader's Role in Community Policing	257	(9)
What Is It?	257	(2)
Problem Solving	259	(2)
The Supervisor's Role	261	(4)
Summary	265	(1)
Chapter Fifteen: The Police Leader's Role in Officer Survival	266	(9)
Training Responsibilities	268	(1)
Inspection Responsibilities	269	(1)
Equipment Responsibilities	270	(1)
Intervention Responsibilities	271	(1)
Employees' Emotional Survival	272	(1)
Explaining Officer Safety	272	(1)
The Supervisor as Role Model	273	(1)
Summary	274	(1)
Chapter Sixteen: The Police Leader as Agency Spokesperson	275	(14)
Get the Facts Straight	276	(1)
Anticipate and Practice	277	(2)
What to Say	279	(2)
Doing It on Television	281	(1)
Traps to Avoid	282	(3)
Writing a News Release	285	(3)
Summary	288	(1)
Chapter Seventeen: The Police Leader's Role in Exceptional Customer Service	289	(10)
What Do They Want?	290	(2)
What They Don't Want	292	(2)
How Can They Be Reached?	294	(2)
Good Call or Bad?	296	(2)
Summary	298	(1)
Index	299