Communicate Effectively

by Arredondo, Lani

• ISBN13: 9780071493376
• ISBN10: 0071493379
• Edition: 1st
• Format: Paperback
• Copyright: 2007-05-25
• Publisher: McGraw-Hill

Summary

This hands-on, concise guide gives you 24 proven techniques for communicating clearly and managing conflicts. It features guidelines for everything from sharing information and gathering input from employees to handling disagreements to conducting results-driven meetings and presentations.

Author Biography

Lani Arredondo is a sought-after speaker and award-winning leadership expert who has trained and inspired thousands, from Fortune 500 firms to government agencies to individuals.

Table of Contents

Connect with people	p. 1
Manage perceptions	p. 3
Choose words with care	p. 5
Control your voice	p. 7
Convey visually	p. 9
Understand differences	p. 11
Use profiling wisely	p. 13
Know movers and shakers	p. 15
Know narrators	p. 17
Know caregivers	p. 19
Know mapmakers	p. 21
Connect with employees	p. 23
Ask, look, listen	p. 25
Give good instructions	p. 27
Correct and praise	p. 29
Deal with disturbances	p. 31
Manage aggression	p. 33
Help passive communicators	p. 35
Help resolve conflicts	p. 37
Prepare for meetings	p. 39
Run meetings right	p. 41
Prepare to present	p. 43
Practice and present	p. 45
E-mail more effectively	p. 47
Table of Contents provided by Blackwell. All Rights Reserved.