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Each Chapter ends with a Summary, Key Terms, Discussion Questions, and Answers to ""Can You Guess?"" boxes | |
Preface | |
Establishing A Context For Health Communication | |
Introduction | |
What is Health Communication? | |
Defining Communication | |
Process | |
Personal Goals | |
Interdependence | |
Sensitivity | |
Shared Meaning | |
Defining Health Communication | |
History of Health Communication | |
Medical Models | |
Biomedical Model | |
Biophysical Model | |
Importance of Health Communication | |
Emphasis on Efficiency | |
Prevention | |
Patient Empowerment | |
Global Health Needs and Intercultural Competence | |
Changing Populations | |
Technology | |
History and Current Issues | |
Medicine in Ancient Times | |
Imotep | |
Hippocrates | |
Medieval Religion and Health Care | |
Medical Spiritualism | |
Barber Surgeons | |
Science and Magic | |
End of an Era | |
Renaissance Philosophy and Health Care | |
Principle of Verification | |
Cartesian Dualism | |
Health Care in the New World | |
Health Conditions | |
Hippocrates' Influence | |
Women's Role | |
The Rise of Orthodox Medicine | |
Population Shifts | |
Germ Theory | |
Research and Technology | |
Campaign of Orthodox Medicine | |
Flexner Report | |
Decline of Sectarian Medicine | |
Twentieth Century Health Care | |
Specialization | |
Medicine and Free Enterprise | |
Putting the Brakes on Health Care Costs | |
Health and Wealth | |
Problems | |
Reform Efforts | |
Managed Care | |
Conventional Insurance | |
Health Maintenance Organization (HMO) | |
Preferred Provider Organization (PPO) | |
Point of Service (POS) | |
High Deductible Health Plan (HDHP) | |
Organizations' Perspective | |
Advantages | |
Incentive to Collaborate and Conserve | |
Affordability Goal | |
Wellness | |
Administrative Assistance | |
Patient Load | |
Disadvantages | |
Costs Still Prohibitive | |
Prevention Expectations Unrealized | |
Undertreatment | |
Restricted Options | |
Confidentiality at Risk | |
Bureaucratic Hassles | |
Managed Care Around the World | |
The Roles Of Patients And Caregivers | |
Patient-Caregiver Communication | |
Physician-Centered Communication | |
Assertive Behavior | |
Questions and Directives | |
Blocking | |
Patronizing Behavior | |
Power Difference | |
Criticism of Clinician-Centeredness | |
Collaborative Communication | |
Climate for Change | |
Motivational Interviewing | |
Communication Skill Builders: Cultivating Dialogue | |
Nonverbal Encouragement | |
Verbal Encouragement | |
Environmental Restructuring | |
Soothing Surroundings | |
Easy Communication with Loved Ones | |
Communication Technology: Telemedicine | |
A Doctor's Visit Telemedicine Style | |
Telemedicine in the Future | |
Telemedicine as Medical Outsourcing | |
Advantages to Consumers | |
Advantages for Caregivers | |
Disadvantages | |
Communication Skill Builders: Tips for Patients | |
Caregiver Perspective | |
Medical Socialization | |
Theory of Socialization | |
Selection | |
Curriculum | |
Science | |
Communication Training | |
Socialization Process | |
Loss of Identity | |
Privileged Status | |
Overwhelming Responsibilities | |
Withdrawal and Resentment | |
Effects of Socialization | |
Medical School Reform | |
Implications | |
Professional Influences on Caregivers | |
Time Constraints | |
Loss of Autonomy | |
Psychological Influences on Caregivers | |
Maturity | |
Self-Doubt | |
Satisfaction | |
Stress and Burnout | |
Causes | |
Emotions | |
Communication Deficits | |
Work Load | |
Other Factors | |
Effects | |
Healthy Strategies | |
Medical Mistakes | |
Why Mistakes Happen | |
What Happens After a Mistake? | |
Communication Skill Builder: Managing Medical Mistakes | |
From the Beginning | |
If an Error Does Occur | |
Communication Technology: Knowledge Coupling | |
Patient Perspective | |
Patient Socialization | |
Voice of Lifeworld | |
Feelings vs. Evidence | |
Specific vs. Diffuse | |
Patient Characteristics | |
Nature of the Illness | |
Patient Disposition | |
Communication Skills | |
Satisfaction | |
Attentiveness and Respect | |
Convenience | |
A Sense of Control | |
Genuine Warmth and Honesty | |
Cooperation and Consent | |
Reasons for Nonadherence | |
Caregivers' Investment | |
Informed Consent | |
Illness and Personal Identity | |
Reactions to Illness | |
Narratives | |
Diversity Among Patients | |
Status Differences | |
Misunderstandings | |
Health Literacy | |
Communication Skill Builders: Surmounting Status Barriers | |
Gender Differences | |
Sexual Orientation | |
Race | |
Different Care and Outcome | |
Explanations | |
Distrust | |
High Risk, Low Knowledge | |
Access | |
Patient-Caregiver Communication | |
Language Differences | |
Disabilities | |
Communication Skill Builders: Interacting with Persons Who Have Disabilities | |
Age | |
Children | |
Communication Skill Builders: Talking With Children About Illness | |
Older Adults | |
Effects of Ageism | |
Communication Patterns | |
Promising Options | |
Communication Technology and Older Adults | |
Communication Skill Builders: Reaching Marginalized Populations | |
Social And Cultural Issues | |
Social Support | |
Conceptual Overview | |
Coping | |
Crisis | |
Normalcy | |
Coping Strategies and Social Support | |
Action-Facilitating Support | |
Nurturing Support | |
Esteem Support | |
Communication Skill Builders: Supportive Listening | |
Emotional Support | |
Communication Skill Builders: Allowing Emotions | |
Social Network Support | |
Communication Skill Builders: Keeping Social Networks Healthy | |
Support Groups | |
Communication Technology: Virtual Communities | |
Transformative Experiences | |
Lay Caregiving | |
Lay Caregivers' New Role | |
Profile of the Lay Caregiver | |
Stress and Burnout | |
Caring for Caregivers | |
End-of-Life Communication | |
Life at All Costs | |
Death with Dignity | |
Slow Medicine | |
Advance-Care Directives | |
Communication Skill Builders: Delivering Bad News | |
Coping with Death | |
Oversupporting | |
Overhelping | |
Overinforming | |
Overempathizing | |
Cultural Conceptions of Health and Illness | |
Why Consider Culture? | |
A Profile of Cultures | |
Asian and Pacific Island | |
Hispanic | |
Arab | |
The Nature of Health and Illness | |
Health as Organic | |
Health as Harmony | |
Social Implications of Disease | |
Disease as Cure | |
Stigma of Disease | |
The Morality of Prevention | |
Victimization | |
Patient and Caregiver Roles | |
Mechanics and Machines | |
Parents and Children | |
Spiritualists and Believers | |
Providers and Consumers | |
Partners | |
Implications | |
Viagra: A Case Study in Health-Culture Overlap | |
Communication Skill Builders: Developing Cultural Competence | |
Communication In Health Organizations | |
Culture and Diversity in Health Organizations | |
Culture and Diversity in Health Organizations | |
Organizational Culture | |
Cultural Integration and Transformation | |
Advantages of Diversity | |
Historical Patterns of Acceptance | |
Female Physicians | |
Building Equity | |
Communication Styles | |
Minorities in Medicine | |
History | |
Current Representation | |
Diverse Types of Health Care | |
Nurses | |
Nursing Shortage | |
Hospitalists | |
Midlevel Providers | |
Allied Health Personnel | |
Retail Clinics | |
Holistic Care | |
Definitions | |
Popularity | |
Advantages | |
Drawbacks | |
Managing Conflict | |
Definitions | |
Conflict of Interest | |
Violent Conflict | |
Communication Skill Builders: Defusing Violent Situations | |
Nurses' Role Conflict | |
Communication Skill Builders: Integrating Diverse Employees | |
Leadership and Teamwork | |
Current Issues | |
Consolidation | |
Controversy over Specialty Hospitals | |
Efficiency | |
Marketing and Advertising | |
Consumerism | |
Staffing Shortages | |
Challenging the Bureaucracy | |
Hierarchies or Partnerships? | |
Advantages | |
Disadvantages | |
Opportunities to Change | |
Authority Rule or MultilevelInput? | |
Advantages | |
Disadvantages | |
Opportunities for Change | |
Specialized Jobs or Mission-Centered Expectations? | |
Advantages | |
Disadvantages | |
Opportunities for Change | |
Strictly by the Rules. . . or Not? | |
Advantages | |
Disadvantages | |
Opportunities for Change | |
Teamwork | |
Advantages | |
Difficulties and Drawbacks | |
Communication Skill Builders: Working on Teams | |
Crisis Management | |
Aiming for Service Excellence | |
Public Health: Media, Crisis, Policy Reform, And Health Promotion | |
Health Images in the Media | |
Advertising | |
Direct-to-Consumer Advertising (DCTA) | |
Advantages of DCTA | |
Disadvantages of DCTA | |
Communication Skill Builders: Evaluating Medical Claims | |
Nutrition | |
Obesity | |
Effects on Children | |
Activity Levels | |
Alcohol | |
Source of Knowledge | |
Glamorized Images | |
Body Images | |
Health Effects | |
Eternal Hope | |
News Coverage | |
Accuracy and Fairness | |
Sensationalism | |
Advantages of Health News | |
Communication Skill Builders: Presenting Health News | |
Communication Technology: Interactive Health Information | |
Advantages | |
Drawbacks | |
Communication Skill Builders: Using the Internet | |
Entertainment | |
Portrayals of Health-Related Behaviors | |
Mental Illness and Dementia | |
Disabilities | |
Sex | |
Violence | |
Portrays of Health Care Situations | |
Medical Miracles | |
Entertainment and Commercialism | |
Entertainment-Education and Programming | |
Impact of Persuasive Entertainment | |
Media Literacy | |
Teaching Media Literacy | |
Public Health Crises and Health Care Reform | |
What is Public Health? | |
Risk and Crisis Communication | |
Managing Perceptions | |
How Scared is Scared Enough? | |
In the Heat of the Moment | |
Case Studies: A Global Perspective | |
AIDS | |
SARS | |
Anthrax | |
Avian Flu | |
Wrapping It Up | |
Health Care Reform | |
Analyzing the Issues | |
Waste | |
Inequities and Oversights | |
Less Costs More | |
Out of Pocket, Out of Luck? | |
Hope | |
The American Model | |
Universal Coverage Models | |
Massachusetts and Vermont | |
Overview, Pros, and Cons | |
Single-Payer Model | |
Wrapping Up Talk About Universal Coverage | |
Planning Health Promotion Campaigns | |
Background on Health Campaigns | |
Motivating Factors | |
Exemplary Campaigns | |
Go to the Audience | |
Take Action | |
Measure Your Success | |
Encourage Social Support | |
Planning a Health Campaign | |
Step 1: Defining the Situation and Potential Benefits | |
Benefits | |
Current Situation | |
Diverse Motivations | |
Step 2: Analyzing and Segmenting the Audience | |
Data Collection | |
Segmenting the Audience | |
Audience as a Person | |
Young Audiences | |
Sensation-Seekers | |
Underinformed Audiences | |
Step 3: Establishing Campaign Objectives | |
Step 4: Selecting Channels of Communication | |
Channel Characteristics | |
Communication Technology: Using Computers to Narrowcast Messages | |
Multichannel Campaigns | |
Designing and Implementing Health Campaigns | |
Theories of Behaviors Change | |
Health Belief Model | |
Social Cognitive Theory | |
Embedded Behaviors Model | |
Theory of Reasoned Action | |
Transtheoretical Model | |
Wrapping it Up | |
Critical-Cultural Perspective | |
Designing and Implementing a Campaign | |
Step 5: Designing Campaign Messages | |
Choosing a Voice | |
Designing the Message | |
Step 6: Piloting and Implementing the Campaign | |
Step 7: Evaluating and Maintaining the Campaign | |
Evaluation | |
Maintenance | |
References | |
Credits | |
Author Index | |
Subject Index | |
Table of Contents provided by Publisher. All Rights Reserved. |
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The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.