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Preface | p. xiv |
Orientation to Small Group Systems | p. 1 |
Small Groups as the Heart of Society | p. 2 |
Groups in Your Life | p. 5 |
Groups as Problem Solvers | p. 6 |
Participating in Groups | p. 6 |
Groups versus Individuals as Problem Solvers | p. 8 |
When a Group Is a Good Choice | p. 9 |
When a Group Is Not a Good Choice | p. 9 |
Groups, Small Groups, Teams, and Small Group Communication | p. 11 |
Groups | p. 11 |
Small Groups | p. 12 |
Small Groups versus Teams | p. 13 |
Small Group Communication | p. 14 |
Groups and Technology | p. 15 |
Classifying Groups by Their Major Purpose | p. 16 |
Primary or Secondary Groups | p. 16 |
Types of Secondary Groups | p. 17 |
Being an Ethical Group Member | p. 21 |
The Participant-Observer Perspective | p. 24 |
Groups as Structured Open Systems | p. 28 |
What Is a Theory? | p. 30 |
Overview of General Systems Theory | p. 30 |
The Small Group as a System | p. 32 |
Definition of a System | p. 32 |
Concepts Vital to Understanding Systems | p. 33 |
Characteristics of Systems | p. 40 |
Organizations as Systems of Groups | p. 46 |
Foundations of Small Group Communicating | p. 51 |
Communication Principles for Group Members | p. 52 |
Communication: What's That? | p. 55 |
Communication Is Symbolic | p. 55 |
Communication Is Personal | p. 56 |
Communication Is a Transactional Process | p. 56 |
Communication Is a Sender and Receiver Phenomenon | p. 58 |
Communication Involves Content and Relationship Dimensions | p. 60 |
Implications for Small Group Communication | p. 61 |
Listening: Receiving, Interpreting, and Responding to Messages from Other Group Members | p. 63 |
Listening Defined | p. 63 |
Listening Preferences | p. 64 |
Habits of Poor Listeners | p. 65 |
Listening Actively | p. 69 |
Using Verbal and Nonverbal Messages in Small Group Communication | p. 74 |
Creating Messages in a Small Group | p. 76 |
How Communication Structures the Small Group | p. 77 |
Using Language to Help the Group Progress | p. 78 |
Following the Rules | p. 79 |
Adjusting to the Symbolic Nature of Language | p. 80 |
Using Emotive Words Cautiously | p. 82 |
Organizing Remarks | p. 83 |
Making Sure the Discussion Question Is Clear and Appropriate | p. 85 |
Using Language to Focus a Group's Discussion: An Application | p. 86 |
Nonverbal Behaviors in Small Group Communication | p. 90 |
Principles of Nonverbal Communication | p. 90 |
Functions of Nonverbal Behaviors | p. 91 |
Categories of Nonverbal Behaviors | p. 94 |
Nonverbal Behavior in Computer-Mediated Groups | p. 100 |
From Individuals to Group | p. 103 |
Becoming a Group | p. 104 |
The Life Cycle of a Group | p. 106 |
Challenges in Group Development | p. 107 |
A Group's Major Functions | p. 107 |
Social Tensions in Groups | p. 108 |
Phase Models in Group Development | p. 112 |
Group Socialization of Members | p. 113 |
Stages of Group Socialization | p. 115 |
Group Roles | p. 118 |
Types of Roles | p. 118 |
Role Functions in a Small Group | p. 119 |
The Emergence of Roles in a Group | p. 121 |
Managing Group Roles | p. 123 |
Rules and Norms | p. 123 |
Development of Group Norms | p. 125 |
Enforcement of Group Norms | p. 126 |
Changing a Group Norm | p. 128 |
Development of a Group's Climate | p. 129 |
Trust | p. 130 |
Cohesiveness | p. 132 |
Supportiveness | p. 133 |
Ethical Behavior during Group Formation | p. 135 |
Working with Diversity in the Small Group | p. 138 |
What Is Diversity? | p. 140 |
Diverse Member Characteristics | p. 142 |
Differences in Motives for Joining a Group | p. 142 |
Diversity of Learning Styles | p. 143 |
Personality Differences | p. 146 |
Cultural Diversity | p. 150 |
Dimensions of Culture | p. 150 |
Racial and Ethnic Differences | p. 155 |
Gender Differences | p. 159 |
Generational Differences | p. 161 |
Working with Diversity/Bridging Differences | p. 167 |
Creating a Group Identity through Fantasy | p. 168 |
Using SYMLOG to "Picture" Diversity | p. 169 |
Understanding and Improving Group Throughput Processes | p. 177 |
Creative and Critical Thinking in the Small Group | p. 178 |
What Is Creative Thinking? | p. 180 |
Enhancing Group Creativity | p. 183 |
Brainstorming | p. 184 |
Synectics | p. 185 |
Mind Mapping | p. 187 |
What Makes Thinking "Critical"? | p. 189 |
Enhancing Critical Thinking in a Group | p. 189 |
Having the Right Attitude | p. 191 |
Gathering Information | p. 193 |
Evaluating Information | p. 197 |
Checking for Errors in Reasoning | p. 203 |
Avoiding Groupthink | p. 208 |
Group Problem-Solving Procedures | p. 216 |
A Systematic Procedure as the Basis for Problem Solving | p. 219 |
Capturing the Problem in Problem Solving | p. 220 |
How Do We Know a Problem When We See One? | p. 220 |
Area of Freedom | p. 221 |
Characteristics of Problems | p. 222 |
Identifying Problems with a Problem Census | p. 223 |
Effective Problem Solving and Decision Making | p. 227 |
The Procedural Model of Problem Solving (P-MOPS) | p. 228 |
Applications of P-MOPS | p. 244 |
Managing Conflicts Productively | p. 250 |
What Is Conflict? | p. 252 |
Myths about Conflict | p. 252 |
Types of Conflict | p. 256 |
Substantive Conflict | p. 256 |
Affective Conflict | p. 256 |
Procedural Conflict | p. 257 |
Computer-Mediated Communication (CMC) and Conflict Types | p. 258 |
Managing Conflict in the Group | p. 259 |
Conflict Management Styles | p. 259 |
Expressing Disagreement Ethically | p. 265 |
Maximizing Your Chances to Influence the Group | p. 267 |
The Nominal Group Technique | p. 268 |
Steps in Principled Negotiation | p. 270 |
Applying Leadership Principles | p. 276 |
Leadership and Leaders | p. 278 |
What Is Leadership? | p. 278 |
Sources of Power and Influence | p. 278 |
What Is a Leader? | p. 280 |
Myths about Leadership | p. 283 |
Current Ideas about Leadership | p. 286 |
The Functional Concept of Group Leadership | p. 286 |
The Contingency Concept of Group Leadership | p. 287 |
What Good Leaders Do | p. 290 |
What Group Members Expect Leaders to Do | p. 291 |
Performing Administrative Duties | p. 292 |
Leading Group Discussions | p. 297 |
Developing the Group | p. 303 |
Encouraging Distributed Leadership | p. 306 |
Ethical Guidelines for Group Leaders | p. 309 |
Small Group Public Presentations | p. 313 |
Planning, Organizing, and Presenting Small Group Oral Presentations | p. 314 |
The Planning Stage | p. 316 |
Your Audience | p. 316 |
Your Occasion | p. 317 |
Your Purpose | p. 317 |
Your Subject or Topic | p. 318 |
Member Strengths and Fears | p. 318 |
Supplemental Logistics | p. 319 |
Types of Group Oral Presentations | p. 319 |
The Organizing Stage | p. 322 |
Delegating Duties | p. 323 |
Gathering Verbal and Visual Materials | p. 323 |
Organizing Materials and the Presentation | p. 326 |
The Presenting Stage | p. 330 |
Checking Your Language | p. 330 |
Practice Aloud | p. 331 |
What Makes a Good Oral Presentation? | p. 332 |
Techniques for Observing Problem-Solving Groups | p. A-1 |
References | p. R-1 |
Bibliography | p. B-1 |
Index | p. I-1 |
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