Communicating for Managerial Effectiveness

by Clampitt, Phillip G.

• ISBN13: 9780803937604
• ISBN10: 0803937601
• Format: Paperback
• Copyright: 1991-03-01
• Publisher: Sage Pubns

Summary

Managers aiming for effective communication should look no further than this original volume. Rather than simply offering a skill-building approach to communication, Communicating for Managerial Effectiveness analyzes the challenges facing managers and suggests creative action plans to resolve critical corporate dilemmas. Based on research gathered from within organizations, case studies bring organizational problems to light and present new issues, such as interdepartmental communication and communication ethics.

Author Biography

Phillip G. Clampitt is the Hendrickson Professor of Business at the University of Wisconsin-Green Bay, where he teaches in the Information Sciences program.

Table of Contents

Foreword	p. viii
Preface	p. ix
Acknowledgments	p. x
Introduction	p. xi
How Managers Communicate	p. 1
The Arrow Approach	p. 2
The Circuit Approach	p. 8
Communication as Dance	p. 14
Conclusion	p. 21
What Is Communication, Anyway?	p. 23
Propositions	p. 24
Implications of the Propositions	p. 41
Conclusion	p. 45
Communicating the Corporate Culture	p. 47
What Is Culture?	p. 48
Why Do Organizations Have Culture?	p. 49
What Are the Consequences of Culture?	p. 51
How Can the Culture Be Discovered?	p. 54
How Can the Culture Be Evaluated?	p. 57
How Can the Culture Be Communicated?	p. 60
Conclusion	p. 69
Managing Data, Information, Knowledge, and Action	p. 71
Myths	p. 72
The D-I-K-A Model	p. 74
Variations on the Model	p. 78
Managing the Data-Information Relationship	p. 80
Managing the Information-Knowledge Relationship	p. 90
Managing the Knowledge-Action Relationship	p. 94
Applying the D-I-K-A Model	p. 98
Conclusion	p. 100
Communication Channels	p. 101
A Model for Selecting Appropriate Channels	p. 102
Lessons Learned	p. 107
Conclusion	p. 119
Performance Feedback	p. 123
The Fundamentals	p. 124
Implementing a Successful Feedback System	p. 129
Communicating Performance Feedback	p. 134
Conclusion	p. 145
Communicating Change	p. 147
Approaches to Change	p. 148
Types of Change	p. 151
Reactions to Change	p. 152
The Iceberg Model	p. 155
Strategic Design	p. 164
Tactics	p. 169
Conclusion	p. 176
Interdepartmental Communication	p. 179
The Nature of Departmentalization	p. 180
Potential Problems of Departmentalization	p. 182
Contributing Factors	p. 185
What to Do?	p. 190
How to Do It?	p. 193
Conclusion	p. 203
Communicating the Innovative Spirit	p. 205
Misconceptions	p. 206
What Is Innovation?	p. 210
Measuring Success and Failure	p. 216
Stop and Go Signs	p. 220
Blue Ribbons and Red Tape	p. 228
Conclusion	p. 230
Communication Ethics	p. 231
Foundations	p. 233
Ethical Dilemmas	p. 235
A Strategic Approach to Corporate Ethics	p. 247
Conclusion	p. 257
Conclusion	p. 259
Data Bank Composition	p. 263
Results of Communication Assessments	p. 264
References	p. 269
Index	p. 279
About the Author	p. 289
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