Communication in Healthcare Settings: Policy, Participation and New Technologies

by Editor: Alison Pilnick (University of Nottingham, UK ); Editor: Jon Hindmarsh (King’; s College London, UK ); Editor: Virginia Teas Gill (Illinois State University, USA )

• ISBN13: 9781444324037
• ISBN10: 1444324039
• Format: eBook
• Copyright: 2010-03-01
• Publisher: Wiley-Blackwell

Summary

Now more than ever, successful healthcare practice is contingent upon effective interaction – either between practitioners and clients or among various members of the healthcare team. Communication in Healthcare Settings presents an illuminating snapshot of the state of communication within various healthcare settings around the world.

A wide range of communicative activities are examined, in a range of medical settings – from telephone-based helplines to surgical training – in Australasia, the US, continental Europe, and the UK. Contributors draw on established conversation analytic literature on medical interaction and broaden its scope by applying it to interactions involving a variety of healthcare professionals and their clients in settings beyond primary care. The authors paint a broader portrait of healthcare communication by examining how issues relating to policy, procedure, and technology are negotiated and managed throughout daily healthcare practice. Communication in Healthcare Settings provides healthcare professionals with insights into effective communication techniques necessary for any successful healthcare practice and also makes significant contributions to social science research in the field of health and illness.

Table of Contents

List of Contributors

Beyond 'doctor and patient': developments in the study of healthcare interactions

Dialling for donations: practices and actions in the telephone solicitation of human tissues

Managing medical advice seeking in calls to Child Health Line

Practitioners' accounts for treatment actions and recommendations in physiotherapy: when do they occur, how are they structured, what do they do?

'I've put weight on cos I've bin inactive, cos I've 'ad me knee done': moral work in the obesity clinic

Progressivity and participation: children's management of parental assistance in paediatric chronic pain encounters

Embedding instruction in practice: contingency and collaboration during surgical training

Creating history: documents and patient participation in nurse-patient interviews

Listening to what is said - transcribing what is heard: the impact of speech recognition technology (SRT) on the practice of medical transcription (MT)

Index

Table of Contents provided by Publisher. All Rights Reserved.