Communication for Nurses

by Sheldon, Lisa Kennedy

• ISBN13: 9780763769925
• ISBN10: 0763769924
• Edition: 2nd
• Format: Paperback
• Copyright: 2008-12-17
• Publisher: Jones & Bartlett Learning

Summary

Communication for Nurses offers valuable techniques delivered in a concise, user-friendly format that encourages readers development of a personal, professional communication style. Topics include effective communication in difficult situations, the nurse-patient relationship, working with different patient groups and families, and communicating with other healthcare providers.

Table of Contents

Acknowledgments	p. vii
About the Author	p. ix
Preface	p. x
Setting the Stage for Effective Communication
The First Encounter	p. 3
The Nurse as a Person: Theories of Self and Nursing	p. 11
Patients as People: Standards to Guide Communication	p. 27
Cultural Diversity: Awareness and Respect	p. 41
The Nurse-Patient Relationship
Establishing a Therapeutic Relationship	p. 51
Interviewing Skills: A Clinical Art and Science	p. 67
Reading Nonverbal Cues and Body Language	p. 87
Humor	p. 97
Communicating With Specific Groups
Anger, Anxiety, and Difficult Communication Styles	p. 105
Life-Threatening Illness: Communication When Time is Limited	p. 125
Patients with Pain	p. 133
Physical Impairments to Communication	p. 141
Communicating with Different Age Groups and Families	p. 149
Communicating with other Healthcare Providers
Communicating with Peers and Other Healthcare Providers	p. 161
Conflict Resolution and Negotiation Skills	p. 171
Conclusion
A Conclusion and a Beginning	p. 183
Bibliography	p. 187
Index	p. 193
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