Communication for Nurses : Talking with Patients

by Sheldon, Lisa Kennedy

• ISBN13: 9781556426315
• ISBN10: 1556426313
• Format: Paperback
• Copyright: 2004-03-01
• Publisher: Jones & Bartlett Learning

Summary

Looking for a practical, entry-level book to teach the valuable skill of communicating with patients? Communication for Nurses: Talking With Patients is what nursing educators and professionals have been waiting to use in their classrooms and facilities. Communication for Nurses offers direct, effective techniques that are delivered in a concise, user-friendly format, enabling readers to develop a professional communication style.The early chapters review nursing, communication and developmental theories. Issues of cultural diversity and patient rights are discussed providing a thoughtful perspective on communication. Important concepts and interviewing techniques are presented for starting and developing the nurse-patient relationship.The later chapters profile communicating with specific groups, including patients of different ages, people with physical impairments, and patients in crisis. A section on communicating with peers and other health care providers reviews relationship building, assertiveness, and negotiation skills.Exercises at the end of each chapter provide the opportunity to review, practice, and refine communication skills. The techniques and situations enable nursing students and practicing nurses to develop their abilities, prepare for a variety of patients and situations, and tailor their personal style to effectively communicate with individual patients.

Table of Contents

Dedication	iii
Acknowledgments	vii
About the Author	ix
Introduction	xi
Section One: Setting the Stage for Effective Communication	1	(36)
The First Encounter	3	(6)
The Nurse as a Person	9	(12)
Patients as People: Standards to Guide Communication	21	(10)
Cultural Diversity: Translating Awareness into Competence	31	(6)
Section Two: The Nurse-Patient Relationship	37	(38)
Establishing a Therapeutic Relationship	39	(12)
Interviewing Skills: A Clinical Art and Science	51	(14)
Reading Nonverbal Cues and Body Language	65	(6)
Humor	71	(4)
Section Three: Communicating with Specific Patient Groups	75	(38)
Anger, Anxiety, and Difficult Communication Styles	77	(12)
Life-Threatening Illness and Death	89	(6)
Patients with Pain	95	(6)
Physical Impairments to Communication	101	(6)
Different Age Groups	107	(6)
Section Four: Communicating with Other Health Care Providers	113	(16)
Communicating with Peers and Other Health Care Providers	115	(8)
Conflict Resolution and Negotiation Skills	123	(6)
Section Five: Conclusion	129	(6)
A Conclusion and a Beginning	131	(4)
Bibliography	135	(4)
Index	139