Communication in Nursing

by Riley, Julia Balzer

• ISBN13: 9780323046763
• ISBN10: 0323046762
• Edition: 6th
• Format: Paperback
• Copyright: 2007-09-12
• Publisher: Elsevier Science Health Science div

Summary

Combining a spiritual, empathetic approach to patients with practical clinical scenarios and techniques, this user-friendly resource is your key to understanding and applying the basic concepts of therapeutic communication. It provides comprehensive, step-by-step guidelines for establishing patient relationships, accompanied by unique artistic features that go beyond the clinical setting and help you connect more effectively with patients and ensure better clinical outcomes. Wit & Wisdom boxes provide a humorous, personal approach to communication theory and application. Discussion of the Myers-Briggs Type Indicator helps you recognize different styles of communication and enhance your own. Moments of Connection boxes highlight the outcomes and benefits of successful communication. Poetry excerpts in every chapter provide inspiration and insight. Focus on therapeutic spirituality presents a holistic approach that helps enrich your patient relationships. Guidelines on communicating with populations with special needs prepare you to engage the widest variety of patients. Revised chapter exercises reinforce concepts and help you practice your communication skills. New Communicating at the End of Life chapter provides strategies for effective communication and creative expression with patients near the end of life. Revised Understanding Each Other: Communication and Culture chapter helps you better understand diverse patient backgrounds and foster more productive relationships.

Table of Contents

Getting Started: Basic Communication Competence

Responsible, Assertive Care Communication in Nursing

The Client-Nurse Relationship: A Helping Relationship

Solving Problems Together

Understanding Each Other: Communication and Culture

Working Together in Groups

Electronic Communication

Building Relationships

Warmth

Respect

Genuineness

Empathy

Self Disclosure

Specificity

Asking Questions

Expressing Opinions

Humor

Spirituality

Building Confidence

Requesting Support

Overcoming Evaluation Anxiety

Feedback

Relaxation

Imagery

Positive Self-Talk

Meeting Challenges

Confrontation

Refusing Unreasonable Requests

Communicating Assertively and Responsibly with Distressed Clients and Colleagues

Communicating Assertively and Responsibly with Aggressive Clients and Colleagues

Communicating Assertively and Responsibly with Unpopular Clients

Managing Team Conflict Assertively and Responsibly

Communicating at the End of Life

Continuing the Commitment

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