Volume 1: Principles of Communication
1.1 Foundations of Human Communication
· Communication Defined
· Communication Competence
· Why Study Communication
· Communication Models
· Communication Characteristics
· Communicating with Others: Three Situations
1.2 Self-Awareness and Communication
· Self-Awareness: How Well Do You Know Yourself?
· Self-Esteem: What Is Your Value?
· The Perception Process
· Communication and the Enhancement of Perceptual Accuracy
1.3 Understanding Verbal Messages
· Why Focus on Language?
· The Nature of Language
· The Power of Words
· Confronting Bias in Language
1.4 Understanding Nonverbal Messages
· Why Focus on Nonverbal Communication
· The Nature of Nonverbal Communication
· Codes of Nonverbal Communication
· How to Interpret Nonverbal Cues More Accurately
1.5 Listening and Responding
· How We Listen
· Listening Styles
· Adapting to Your Listening Style
· Listening Barriers
· Improving Your Listening Skills
· Responding Skills
· Responding with Empathy
1.6 Adapting to Others: Bridging Culture and Gender Differences
· Ethically Adapt Your Communication to Others
· Gender and Communication
· Barriers to Bridging Differences and Adapting to Others
· Adapting to Others Who Are Different from You
Volume 2: Interpersonal Communication
2.1 Understanding Interpersonal Communication
· What Is Interpersonal Communication
· Initiating Relationships
· Maintaining Relationships
2.2 Enhancing Relationships
· The Importance of Friendship
· The Importance of Family
· The Importance of Colleagues
· Stages of Relationship Development
· Managing Interpersonal Conflict
Appendix A: Interviewing
Appendix B: Technology and Interpersonal Communication
Volume 3: Communicating in Groups and Teams
3.1 Understanding Group and Team Performance
· Groups and Teams Defined
· Understanding Types of Groups and Teams
· Understanding Group and Team Dynamics
· Understanding Phases of Group and Team Development
3.2 Enhancing Group and Team Performance
· What Effective Group Members Do
· When Not to Work in Groups and Teams
· Structuring Group and Team Problem Solving
· Enhancing Group and Team Leadership
· Enhancing Group and Team Meetings
Appendix C: Technology and Group Performance
Volume 4: Presentational Speaking
4.1 Developing Your Presentation
· An Overview of the Presentational Speaking Process
· Understanding Speaker Anxiety
· Managing Speaker Anxiety
· Selecting and Narrowing Your Topic
· Identifying Your Purpose
· Developing Your Central Idea
· Generating Main Ideas
· Gathering Supporting Material
· Acknowledgement of Supporting Material
4.2 Organizing and Outlining Your Presentation
· Organizing Your Main Ideas
· Organizing Your Supporting Material
· Organizing Your Presentation for the Ears of Others
· Introducing and Concluding Your Presentation
· Outlining Your Presentation
4.3 Delivering Your Presentation
· Methods of Delivery
· Effective Verbal Delivery
· Effective Nonverbal Delivery
· Effective Presentation Aids
· Some Final Tips for Rehearsing and Delivering Your Presentation
4.4 Speaking to Inform
· Types of Informative Presentations
· Strategies for Organizing Your Informative Presentation
· Strategies for Making Your Informative Presentation Clear
· Strategies for Making Your Informative Presentation Interesting
· Strategies for Making Your Informative Presentation Memorable
4.5 Speaking to Persuade
· Persuasion Defined
· Motivating Your Audience: The Psychology of Persuasion
· Selecting and Narrowing Your Persuasive Topic
· Identifying Your Persuasive Topic
· Identifying Your Persuasive Purpose
· Developing Your Central Idea as a Persuasive Proposition
· Supporting Your Presentation with Credibility, Logic, and Emotion
· Organizing Your Persuasive Message
· How to Adapt Ideas to People and People to Ideas
Appendix D: Technology and Presentational Communication
Appendix E: Sample Speeches for Discussion and Evaluation
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