Communication

by Redmond, Mark V.

• ISBN13: 9780395888551
• ISBN10: 0395888557
• Format: Paperback
• Copyright: 1999-12-01
• Publisher: Houghton Mifflin College Div

Summary

Written in a clear, readable style,Communicationaddresses both theory and skill building. A hybrid approach integrates interpersonal, small group, public speaking, organizational communication, interviewing, and mass communication. Part One introduces fundamental topics such as the influence of context, perception, effective listening, and verbal and non-verbal communication. Part Two applies these concepts using a series of exercises, which challenge students' understanding of the material and gives them the opportunity for testing and self-assessment.

Table of Contents

Basic Communication Theories

Fundamentals of Human Communication

What Is Communication?

What Is Human Communication?

Why Do We Communicate?

Components of Human Communication

Categories of Human Communication

Context and Principles of Communication

The Psychological Context

The Relational Context

The Situational Context

The Environmental Context

The Cultural Context

Principles Related to Context

Four Perspectives on Human Communication

Perceiving, Listening, and Responding

Perception

Attribution Theories

Principles of Listening

Listening Methods

Responding

Attribution of Meaning on Verbal and Nonverbal Communication

General Principles of Attributing Meaning

Verbal Communication and Language

Nonverbal Communication

The Relationship Between Nonverbal and Verbal Communication

Challenges to Communication

The Challenge of Maintaining Face

The Challenge of Misunderstandings and Misrepresentations

The Challenge of Managing Conflicts

Communication in Everyday Life: From Theory to Practice

Interpersonal Communication: Theories of Relationships

Understanding Interpersonal Communication and Relationships

Relationship Types

Relational Dimensions

Stages of Relational Development

Interpersonal Attraction and the Forming of Relationships

Self-Disclosure

Developing Intercultural Relationships

Interpersonal Communication: Skills and Strategies

The Impact of Your Goals

Approaching Others

Initiating Relationships

Developing Relationships

Maintaining Relationships

De-escalating and Ending Relationships

Interviewing: Theory and Principles

The Components of an Interview

Purposes and Types of Interviews

Interview Formats

Information in Interviewing

Questions: Tools of the Interview

Interviewing: Skills for Interviewers and Interviewees

The Interviewer

The Interviewee

Small Group Communication: Theories of Group Process

Defining Small Group Communication

Types of Groups

Advantages (Benefits) and Disadvantages (Costs) of Groups

The Development of Group Structure

The Development of Groups Over Time

Small Group Communication: Skills for Members and Leaders

Planning and Preparation

Being an Effective Team Member and Leader

Presentational Communication: Purposes, Theory, and Principles

The Purposes of Presentational Communication

Information Theory and Principles

Persuasion Theory and Principles

Analysis of the Audience and the Situation

Presentations and Ethics

Presentational Communication: Research and Preparation

Developing the Purpose and Selecting the Topic

Researching the Topic and Collecting Evidence

Developing the Structure and Preparing an Outline

Preparing the Introduction, Body, and Conclusion

Preparing Extemporaneous Speaking Notes

Presentational Communication: Skills for Delivery

Five General Qualities of Delivery Style: GIVES

Specific Nonverbal Delivery Qualities

Presentational Management

Practice, Practice, Practice

Organizational Communication: Descriptive and Prescriptive Theories

What Is Organizational Communication?

Communication Networks

Organizational Theory

Organizational Communication: Skills for Employees and Managers

Your Life Cycle in Organizations

Interpersonal Communication in an Organization

Project Groups and Teams

Briefing and Reports

Computer-Mediated Communication: Email

Managerial Communication

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