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Communication Skills for the Healthcare Professionalis a comprehensive yet compact guide to learning essential communication skills that will prepare students for success as healthcare professionals. Intended to supplement the clinical coursework students complete in the first one to two years of all allied health programs, the book uses a broad range of examples, role plays, and scenarios from virtually every healthcare field, enabling both instructors and students to use it as an essential resource for mastering any area-specific communication skill. Each chapter provides students with objective and short-answer questions to test comprehension of the material, as well as more complex clinical applications that encourage students to develop the critical thinking skills they will need every day as professionals in the healthcare industry.
Table of Contents
Part I: Principles of Communication Chapter 1: The Communication Process Introduction Therapeutic Communication A Definition of Communication The Five Steps of the Communication Process Chapter 2: Nonverbal Communication Introduction Types of Nonverbal Communication Proper Nonverbal Communication Skills for the Healthcare Professional Chapter 3: Verbal Communication Introduction Definition of Verbal Communication The Purposes of Using Clear Language for Effective Verbal Communication with Patients Important Practices for Effective Verbal Communication with Patients and Other HCPs Developing Skills for Listening and Paraphrasing What the Patient Says Providing Empathy and Understanding to the Patient Questioning the Patient Some Do\u2019s and Don\u2019t\u2019s of Verbal Communication Part II: Clinical Communication Skills Chapter 4: Professional Communication and Behavior Introduction Essential Interpersonal Skills for the Healthcare Professional Effective Therapeutic Communication Skills and Strategies Roadblocks to Therapeutic Communication Part I – the Healthcare Professional\u2019s Behavior Roadblocks to Therapeutic Communication Part II – the Patient\u2019s Behavior Communication with Other Members of the Healthcare Team – Your Colleagues Communication with Other Members of the Healthcare Team – Your Supervisor HIPAA – The Health Insurance Portability and Accountability Act – and Patient Privacy Chapter 5: Interviewing Techniques Introduction The Interviewee The Setting Types of Questions The HCP-centered Interview vs. the Patient-centered Interview Interviewing Guidelines Pinpointing the Chief Complaint or Present Illness Interviewing Children and Adolescents Legal Restrictions and Ethical Issues Chapter 6: Adapting Communication to a Patient\u2019s Ability to Understand Introduction Health Literacy Language Barriers Visual Impairment Deafness and Hearing Loss Advanced Age Delirium and Dementia Chapter 7: Patient Education Introduction Approach to Patient Education Strategies and Resources for Patient Instruction Chapter 8: Cultural Sensitivity in Healthcare Communication Introduction A More Multicultural and Ethnically Diverse Society Disparities in Treatment and Access to Health Care Defining Cultural Competence and Some Ideas about It Nonverbal Communication in Cross-cultural Contexts The National Standards on Culturally and Linguistically Appropriate Services (CLAS) Tips for Improving Cross-Cultural Communication between HCP and Patient Communicating with Limited-English-Speaking Patients The Need for a Medical Interpreter Part III: Administrative Communication Skills Chapter 9: Electronic Communication Introduction Telecommunication Facsimile, or Fax Email Chapter 10: Fundamental Writing Skills Introduction Parts of Speech Punctuation Sentence Errors Paragraphing Basics The Basics of Soap Notes