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What is included with this book?
Survive placements and practice with this essential guide for all student nurses.
Providing words of wisdom and advice from real-life student nurses, Communication Skills for Nurses is a handy, portable, and fun introduction to the key communication and interpersonal skills you’ll need on placement and as a registered nurse.
Special features:
Claire Boyd is a Practice Development Trainer at North Bristol NHS Trust, Bristol, UK
Janet Dare is a Practice Development Teacher at North Bristol NHS Trust, Bristol, UK
PREFACE vii
INTRODUCTION ix
ACKNOWLEDGEMENTS xiii
1 MODELS OF COMMUNICATION 1by Claire Boyd and Janet Dare
2 TRANSACTIONAL ANALYSIS 9by Claire Boyd and Janet Dare
3 METHODS OF COMMUNICATION 19by Claire Boyd
4 PRESENTING YOURSELF AND YOUR ORGANISATION 41by Janet Dare, edited by Claire Boyd
5 INTERPERSONAL SKILLS 47by Janet Dare, edited by Claire Boyd
6 TEAM WORK AND THE MULTIDISCIPLINARY TEAM 55by Janet Dare, edited by Claire Boyd
7 COMMUNICATION BARRIERS 61by Janet Dare, edited by Claire Boyd
8 ACTIVE LISTENING 71by Claire Boyd
9 ADMITTING PATIENTS 81by Claire Boyd
10 SITUATION, BACKGROUND, ASSESSMENT, RESPONSE (SBAR) 105by Claire Boyd
11 DOCUMENTATION 119by Claire Boyd
12 MANAGING CRITICISM AND COMPLIMENTS 143by Claire Boyd
13 COMMUNICATION SCENARIOS 159by Janet Dare, edited by Claire Boyd
14 CARE AND COMPASSION IN NURSING 165by Claire Boyd
ANSWERS TO ACTIVITIES AND TEST YOUR KNOWLEDGE 175
INDEX 187
APPENDICES (SEE END OF CHAPTERS LISTED)
APPENDIX 1 HOSPITAL ADMISSION DOCUMENTATION (SEE CHAPTER 9) 93
APPENDIX 2 THE BRISTOL OBSERVATION CHART (SEE CHAPTER 10) 115
APPENDIX 3 OBSERVATION INFORMATION SHEET (SEE CHAPTER 10) 116
APPENDIX 4A AN SBAR PROMPT SHEET (SEE CHAPTER 10) 117
APPENDIX 4B THE SBAR COMMUNICATION TOOL IN POSTER FORMAT (SEE CHAPTER 10) 118
APPENDIX 5 CATHETERISATION CARE PLAN DOCUMENTATION (SEE CHAPTER 11) 126
APPENDIX 6 INTENTIONAL ROUNDING CHECKLIST TOOL FOR FALLS (SEE CHAPTER 11) 128
APPENDIX 7 FALLS RISK ASSESSMENT TOOL (SEE CHAPTER 11) 130
APPENDIX 8 ADULT PATIENT BEDRAIL RISK ASSESSMENT (SEE CHAPTER 11) 131
APPENDIX 9 DAILY PRESSURE ULCER RISK ASSESSMENT TOOL (SEE CHAPTER 11) 132
APPENDIX 10 REVISED VTE RISK ASSESSMENT AUDIT GUIDE (SEE CHAPTER 11) 136
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.