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PART ONE: COMMUNICATION ESSENTIALS
1. Introduction to Human Communication
The Importance of Studying Human Communication
What Is Human Communication?
Components of Human Communication
Visual Summary 1.1: Key Components of Human Communication
A Model of Human Communication: Human Communication in Society
Communication Ethics
Defining Communication Ethics
Developing Communication Ethics
Communication Ethics in Practice
Summary
Key Terms
Chapter Review Questions
Activities
Web Activities
Did You Know?
Too Much Talk Can Lead to Problems
Careers in Communication
Communication in Society
Communication in Society: Sexual Harassment Usually Starts With Inappropriate Comments
Building Your Communication Skills
Building a Framework for Thinking Ethically and Making Ethical Decisions
2. Perception and Its Role in Identity Development
What is Perception?
Selection
Organization
Interpretation
What is Identity?
Identity Exists at Both the Individual and Societal Levels
Identities are Both Fixed and Dynamic
Identities are Created through Interaction
Identities Must Be Seen in Context
The Importance of Perception and Identity
The Individual, Perception and Identity
Reflected Appraisals
Social Comparison
Self-Concept
Visual Summary 2.1: Identity Development through Communication
The Individual, Perception, Identity and Society
Social Identities and Perception
Power, Perception and Identity
Culture, Perception and Identity
The Ethics of Perceiving and Communicating About Identities
Skills for Improving Perception and Communication About Identities
Summary
Key Terms
Chapter Review Questions
Activities
Web Activities
Did You Know?
The Ringtone Adults Cannot Hear
Communication in Society
Women Nose Ahead in Smell Test
Building Your Communication Skills
Communicating About Identities
Refining Your Perceptual Processes
3. Verbal Communication
What is Verbal Communication?
The Importance of Verbal Communication
Verbal Communication and the Individual
Functions of Language
Components of Language
Visual Summary 3.1: Components of Language
Influences on Verbal Communication
The Individual, Verbal Communication, and Society
Language and Perception
Language and Power
Power and Words
Ethics and Verbal Communication
Become Aware of the Power of Language
Become Conscious of Your Language Use
Improving Your Verbal Communication Skills
Confirming and Disconfirming Communication
“I” Statements
Summary
Key Terms
Chapter Review Questions
Activities
Web Activities
Did You Know?
Words of the Year
A Little Poem Regarding Computer Spell Checkers
Contemporary Slang
Language Discrimination
Communication in Society
Mind Your (Terror) Language
Building Your Communication Skills
Avoiding Bias in Language
4. Nonverbal Communication
What is Nonverbal Communication?
The Importance of Nonverbal Communication
Nonverbal Communication and the Individual
Influences on Nonverbal Communication
Nonverbal Codes
Visual Summary 4.1: Proxemics
The Functions of Nonverbal Messages
Communicating Information
Regulating Interaction
Expressing and Managing Intimacy
Establishing Social Control
Signaling Service-Task Functions
The Individual, Nonverbal Communication, and Society
Nonverbal Communication and Power
Nonverbal Communication, Prejudice, and Discrimination
Ethics and Nonverbal Communication
Improving Your Nonverbal Communication Skills
Summary
Key Terms
Chapter Review Questions
Activities
Web Activities
Did You Know?
How Much Does Nonverbal Communication Contribute to Meaning?
Territoriality: Maintaining Private and Public Spaces
Communication in Society
Etiquette for the World Traveler
Building Your Communication Skills
Developing Sensitivity to Cross-Cultural Nonverbal Communication
Five Tips for Enhancing Nonverbal Communication Skills
5. Listening
What is Listening?
Visual Summary 5.1: Stages of Listening
The Importance of Listening
Listening and the Individual
Listening Styles
Influences on Listening
Barriers to Listening
The Individual, Listening and Society
Social Hierarchies
Listening in Context
Listening and Community
Ethics and Listening
Improving Your Listening Skills
Become Aware
Identify Poor Habits
Strive for Mindful Listening
Summary
Key Terms
Chapter Review Questions
Activities
Web Activities
Did You Know?
Statistically Speaking, How Many People Are Deaf or Hard of Hearing?
Communication in Society
Effective Listening Skills of Managers
Building Your Communication Skills
Three Strategies for Improving Listening Between Men and Women
Combating the Top Ten Poor Listening Habits
6. Communication Across Cultures
What is Intercultural Communication?
The Importance of Intercultural Communication
Increased Opportunities for Intercultural Contact
Enhanced Business Effectiveness
Improved Intergroup Relations
Enhanced Self-Awareness
Intercultural Communication and the Individual
Intercultural Communication on the Borders
Visual Summary 6.1: Border Dwellers through Travel
The Influence of Cultural Values on Communication
A Dialectic Approach
The Individual, Intercultural Communication, and Society
Political, Historical, and Social Forces
Intercultural Communication and Power
Ethics and Intercultural Communication
Improving Your Intercultural Communication Skills
Increase Motivation
Increase Your Knowledge of Self and Others
Avoid Stereotypes
Summary
Key Terms
Chapter Review Questions
Activities
Web Activities
Did You Know?
Meeting Other Travelers Adds Depth to Argentina Visit
Zuni Eagle Aviary is a Beautiful Sign
Communication in Society
TV Reality Not Often Spoken of: Race
Building Your Communication Skills
Sobering Advice for Anyone Contemplating a Cross-Cultural Marriage
7. Communication and New Technologies
What is Computer Mediated Communication?
The Importance of Computer Mediated Communication
How Does Computer Mediated Communication Impact Our Communication Choices?
Media Deficit Theory
Visual Summary 7.1: Media Richness Theory
Media Augmentation Theory
Social Network Theory
Computer Mediated Communication and the Individual
Managing Identity
Relationship Development
The Individual, Communication Technology, and Society
Gender, Age, Ethnicity, and Technology Use
Power, Access, and the Digital Divide
Globalization and the Digital Divide
Closing the Digital Divide
Ethics and Computer Mediated Communication
Ethics and Online Identity
Building Relationships Online
Improving Your Computer Mediated Communication Skills
Email Etiquette
Cell Phone Etiquette
Evaluating Internet Information
Summary
Key Terms
Chapter Review Questions
Activities
Web Activities
Did You Know?
Employers Admit to Disqualifying Candidates Due to Facebook Content
The Ten Commandments of Computer Ethics
Communication in Society
Love in the Age of Social Networking
Building Your Communication Skills
Guidelines for Using Social Networking Sites
Safety Tips for Online Dating
Guidelines for Voice and Text Messaging
PART TWO: COMMUNICATING IN DYADS
8. Interpersonal Communication Processes
What is Interpersonal Communication?
Interpersonal Communication Involves Interdependent Parties
Interpersonal Communication Exists on a Continuum
Interpersonal Communication is Relational
The Importance of Interpersonal Communication, and Relationships
Interpersonal Communication, Relationships, and the Individual
Influences on Relationship Development
Models of Relationship Development
Visual Summary 8.1: The Dialectical Model of Relationship Development
Communicating in Friendship and Romantic Relationships
Society, Power, Courtship, and Marriage
Ethics and Interpersonal Communication
Improving Your Maintenance Skills in Long-Distance Friendships
Frequency of Interaction
Openness
Positivity
Social Support
Summary
Key Terms
Chapter Review Questions
Activities
Web Activities
Did You Know?
DNA Dating Site Predicts Chemical Romance
Women’s and Men’s Flirtation Behaviors Differ
Communication in Society
Race and Romantic Relationships in the United States
Building Your Communication Skills
Strategies for Maintaining Long-Distance Romantic Relationships.
Initiating a Conversation
9. Communication in Close Relationships
What are Relationship Challenges?
The Importance of Managing Relationship Challenges
The Individual and Relationship Challenges
Developing Social Influence Skills
Managing Aversive Communication Interactions
Visual Summary 9.1: Influences on the Perceived Hurtfulness of a Message
Managing Threats to Relationships
The Individual, Relationship Challenges, and Society
Society, Sex Roles, and Relationship Challenges
Society, Emotion, and Relationship Challenges
Cultural Influences on Relationship Challenges
Ethics and Relationship Challenges
Improving Your Ability to Manage
Summary
Key Terms
Chapter Review Questions
Activities
Web Activities
Did You Know?
Recognizing a Potential Batterer
Communication in Society
Abused Men: The Silent Victims of Domestic Violence
Building Your Communication Skills
Responding to a Partner’s Infidelity
Preventing Sexual Coercion
10. Communication and Conflict
What is Conflict?
Interdependence
Interests
Incompatibilities
Limited Resources
The Importance of Managing Conflict Effectively
The Individual and Conflict Management
What Purposes Does Conflict Serve?
What Causes Conflict?
Responding to Conflict: Strategies and Styles
Choosing a Conflict Style
Emotion
Problematic Conflict Interactions
Visual Summary 10.1: Gottman’s Cascade Model and the Four Horsemen of the Apocalypse
The Individual, Conflict Management, and Society
Power
Culture
Ethics and Conflict Management
Improving Your Conflict Management Skills
A Strategic Approach to Conflict Management
The Competence Model of Conflict
Summary
Key Terms
Chapter Review Questions
Activities
Web Activities
Did You Know?
He Who Cast the First Stone Probably Didn’t
Communication in Society
Actor Makes the Wrong Call
Building Your Communication Skills
How to Apologize
Six Keys to Improve Your Relationship
Principles of Interpersonal Conflict
PART THREE: COMMUNICATING IN GROUPS
11. Small Group Communication Processes
What Is Small Group Communication?
A Small Number of People
A Common Purpose
A Connection with Each Other
An Influence on Each Other
The Importance of Small Group Communication
Reasons to Study Small Group Communication
Advantages and Disadvantages of Group Work
Small Group Communication and the Individual
Types of Communication Roles
Visual Summary 11.1: Roles in Groups
Effective Small Group Communication
The Individual, Small Group Communication, and Society
Power and Group Communication
Cultural Diversity and Small Group Communication
Ethics and Small Group Communication
Improving Your Small Group Communication Skills
Summary
Key Terms
Chapter Review Questions
Activities
Web Activities
Did You Know?
Procedures That Help Groups Agree
Communication in Society
Is Collaboration the Future of Invention?
Building Your Communication Skills
Identifying Roles in Group Situations
How to Handle Conflicts in Meetings
12. Leadership and Group Decision-Making
What is Leadership?
The Importance of Leadership
Leadership and the Individual
The Role of Communication in Leadership
Influences on Leadership
Theories of Leadership
Functional Theory
Style Theory
Visual Summary 12.1: Leadership Styles
Transformational Leadership Theory
Servant Leadership Theory
Toxic Leadership
The Individual, Leadership, and Society
Ethics and Leadership
Becoming a More Effective Leader
Summary
Key Terms
Chapter Review Questions
Activities
Web Activities
Did You Know?
Leadership is an Influence Relationship
Communication in Society
Mandela’s Eight Lessons of Leadership
Building Your Communication Skills
Leading Diverse People
PART FOUR: SPEAKING IN PUBLIC
13. Topic Selection and Speech Development
What Is Public Speaking?
The Importance of Speaking in Public
Establishing Your Reasons for Speaking in Public
Identifying Your General Purpose
Generating and Selecting Your Topic
Identifying Your Specific Purpose
Analyzing and Relating to Your Audience
What Does Your Audience Know About Your Topic?
Who Is Your Audience?
What Does Your Audience Know About You?
What Does Your Audience Expect From You?
Developing Your Speech
Narrowing Your Topic
Determining Your Main Points
Identifying Your Thesis Statement
Finding Supporting Materials
Organizing Your Speech
Developing the Body of Your Speech
Creating Your Outline
Developing Transitions, Introductions, and Conclusions
Visual Summary 13.1: Developing Your Speech
Becoming an Ethical Public Speaker
Summary
Key Terms
Chapter Review Questions
Activities
Web Activities
Did You Know?
Selected Search Engines and Databases
Communication in Society
Bill Gates, The Great Communicator?
Building Your Communication Skills
Communication Event Checklist
14. Speech Delivery
What is Delivery?
The Importance of Speech Delivery
Key Issues in Effective Speech Delivery
Overcoming Anxiety
Setting the Tone
Considering Language and Style
Incorporating Visual Aids
Being Aware of Time Limits
Choosing a Delivery Method
Projecting a Persona
Practicing Your Speech
Visual Summary 14.1: Key Issues in Effective Speech Delivery
The Individual, Speech Delivery, and Society
Ethos, Pathos and Logos
Ethical Speech Delivery
Use Language Sensitively
Use Visual Aids Carefully
Respect Time Limits
Summary
Key Terms
Chapter Review Questions
Activities
Web Activities
Did You Know?
PowerPoint Tips
Communication in Society
Be Cautious With Humor
Building Your Communication Skills
Try Relaxing Breathing Exercises
The Importance of Dress
Stylistic Devices
Visual Aids Checklist
15. Informative Speaking
What is Informative Speaking?
The Importance of Informative Speaking
Informative Versus Persuasive Speaking
Visual Summary 15.1: Informative Versus Persuasive Speaking
Types of Informative Speeches
Speeches About “Objects”
Speeches About Processes
Speeches About Events
Speeches About Concepts
Organizing Informative Speeches
Using a Chronological Pattern
Using a Geographical/Spatial Pattern
Using a Topical Pattern
Tips for Speaking Informatively
Include Information That is Accurate and Objective
Include Facts That Are Truthful and Can Be Corroborated
Include Ideas That are Accessible to Your Audience
Include Visual Aids That Clearly and Accurately Describe Facts
Respect the Ideas of Your Audience
Ethics and Informative Speaking
Sample Informative Speech in Outline Form
Summary
Key Terms
Chapter Review Questions
Activities
Web Activities
Did You Know?
Four Types of Informative Speeches
Communication in Society
Informing the Public About the H1N1 Outbreak
Building Your Communication Skills
Checklist for Fact Finding
16. Persuasive Speaking
What is Persuasive Speaking?
The Importance of Persuasive Speaking
The Power to Persuade
Visual Summary 16.1: The Power to Persuade
The Power of Ethos
The Power of Logos
The Power of Pathos
Types of Persuasive Speeches
Speeches to Impact the Audience’s Attitudes
Speeches to Impact the Audience’s Beliefs
Speeches to Impact the Audience’s Values
Speeches to Impact the Audience’s Behavior
Organizing Persuasive Speeches
Using a Problem-Solution or Problem-Solution-Action Pattern
Using a Claim Pattern
Using Monroe’s Motivated Sequence
Tips for Speaking Persuasively
Select a Topic Appropriate to Persuasion
Organize Your Thesis as a Statement of Fact, Value, or Policy
Establish Credibility through the Quality of Your Sources
Avoid Misusing Persuasive Language
Persuasive Speaking and Ethics
Summary
Key Terms
Chapter Review Questions
Activities
Web Activities
Did You Know?
The Boomerang Effect
Fallacies of Reasoning
Communication in Society
The Return of Public Deliberation?
Building Your Communication Skills
Research Checklist
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