Communication for the Workplace: An Integrated Language Approach (Neteffect Series)

by Ettinger, Blanche; Perfetto, Edda L.

• ISBN13: 9780131183858
• ISBN10: 0131183850
• Edition: 3rd
• Format: Paperback
• Copyright: 2006-01-01
• Publisher: Prentice Hall

Summary

As part of the Prentice Hallrs"s popular NetEffect series,Communication for the Workplace,3rd Editionfocuses on the fundamentals of written communication: good sentence structure, accurate punctuation, and effective mechanics and spelling. This book discusses basic problems in written communication and encourages readers to develop their writing skills using a developmental, or step-by-step approach. Using a text-workbook format, it helps users progress from a novice level of writing to a stage where they are confident in composing. Refresh readersrs" knowledge of basic English grammar and provide an easy-to-use reference for future writing activities. Contain over twenty exercises relating to specific composing deficiencies. Provide practice in areas that can be problematic, such as writing in complete thoughts, changing verb tense, and misplacing modifiers. Reinforce basic English skills by providing practice identifying and correcting sample memos, emails, reports and other business-related documents. Throughout the book, an abundance of business writing samples, activities and cases are highlighted and relate to a variety of fields such as banking, telecommunications, real estate, health care and more!

Table of Contents

Preface	xvii
Banking on Good Sentence Structure	1	(28)
Career Field: Banking
Activity A Language Arts Recall: Sentence Structure, Capitalization	2	(5)
Check for Understanding	4	(1)
Building English Power: Sentence Structure	5	(1)
Building English Power: Capitalization	6	(1)
Activity B Building Word Power	7	(3)
On the Alert	9	(1)
Editing and Proofreading	10	(1)
Activity C Industry Perspectives: Banking Trends	10	(1)
Activity D Editing Power	11	(2)
Activity E Writing Practicum	13	(7)
Exercise 1 Writing in Complete Thoughts	14	(1)
Exercise 2 Combining Sentences	15	(1)
Exercise 3 Developing Meaningful Paragraphs	16	(1)
Exercise 4 Writing Opening and Closing Sentences in Letters	17	(1)
Good Letter Writing	18	(1)
Writing Pointers	18	(1)
Model Information Letter	19	(1)
Model Promotional Form Letter	20	(1)
Activity F Writing Power: Composing Correspondence	20	(5)
Case Study 1 Promotional Letter	20	(2)
Case Study 2 Informational Letter	22	(2)
Case Study 3 Promotional Form Letter	24	(1)
Case Study 4 Promotional Letter	24	(1)
Assessment: Chapter 1	25	(4)
Ensuring Subject-Verb Agreement	29	(22)
Career Field: Insurance
Activity A Language Arts Recall: Subject-Verb Agreement	30	(3)
Check for Understanding	31	(1)
Building English Power: Subject-Verb Agreement	32	(1)
Activity B Building Word Power	33	(2)
On the Alert	34	(1)
Activity C Industry Perspectives: Insurance Programs	35	(1)
Activity D Editing Power	36	(2)
Activity E Writing Practicum	38	(6)
Exercise 1 Writing Opening and Closing Sentences	38	(2)
Exercise 2 Writing for Correct Sentence Structure	40	(1)
Writing Pointers	41	(1)
Model Sales Letter	42	(1)
Model Notification Letter	43	(1)
Activity F Writing Power: Composing Correspondence	44	(4)
Case Study 1 Notification Letter	44	(1)
Case Study 2 Informational Letter	45	(1)
Case Study 3 Informational Form Letter	46	(1)
Case Study 4 Sales Letter	47	(1)
Case Study 5 Notification Letter	47	(1)
Assessment: Chapter 2	48	(3)
Investing in Subject-Verb Agreement	51	(28)
Career Field: Finance/Investments
Activity A Language Arts Recall: Subject-Verb Agreement	52	(5)
Check for Understanding	53	(2)
Building English Power: Subject-Verb Agreement	55	(2)
Activity B Building Word Power	57	(1)
On the Alert	58	(1)
Activity C Industry Perspectives: Investments	58	(2)
Activity D Editing Power	60	(2)
Activity E Writing Practicum	62	(7)
Exercise 1 Rearranging Sentences for Continuity of Ideas	62	(1)
Exercise 2 Inappropriate Phrases	63	(2)
Writing Pointers	65	(1)
Model Invitation Letter	66	(1)
Model Letter of Request	67	(1)
Model Response to a Letter of Request	68	(1)
Activity F Writing Power: Composing Correspondence	69	(6)
Case Study 1 Promotional Letter	69	(1)
Case Study 2 Response to a Request	70	(1)
Case Study 3 Invitation Form Letter	71	(1)
Case Study 4 Request Letter	71	(1)
Case Study 5 Invitation Letter	72	(1)
E-Mail Correspondence	72	(2)
Case Study 6 E-Mail	74	(1)
Assessment: Chapter 3	75	(4)
Telecommunicating with Verbs	79	(24)
Career Field: Telecommunications
Activity A Language Arts Recall: Verb Tense	80	(3)
Check for Understanding	81	(1)
Building English Power: Verb Tense	82	(1)
Activity B Building Word Power	83	(3)
On the Alert	84	(2)
Activity C Industry Perspectives: Telecommunications	86	(1)
Activity D Editing Power	87	(3)
Activity E Writing Practicum	90	(5)
Exercise 1 Changing Verb Tense from Present to Past	90	(1)
Exercise 2 Changing Verb Tense from Present to Present Perfect	91	(1)
Writing Pointers	92	(1)
Model Letter of Complaint	93	(1)
Model Letter of Apology	94	(1)
Activity F Writing Power: Composing Correspondence	95	(5)
Case Study 1 Rewrite a Poorly Written Letter of Apology	95	(1)
Case Study 2 Memorandum on Price Increase	96	(1)
Case Study 3 Letter of Complaint	97	(1)
Case Study 4 Letter of Apology	98	(1)
Case Study 5 Letter of Complaint	98	(1)
E-Mail Memorandums	98	(1)
Case Study 6 E-Mail Memorandum	99	(1)
Assessment: Chapter 4	100	(3)
Lots of Commas in Real Estate	103	(26)
Career Field: Real Estate
Activity A Language Arts Recall: Compound Sentence	104	(3)
Check for Understanding	105	(1)
Building English Power: Comma-Conjunction	106	(1)
Activity B Building Word Power	107	(2)
On the Alert	109	(1)
Activity C Industry Perspective: Home Mortgages	109	(2)
Activity D Editing Power	111	(1)
Activity E Writing Practicum	112	(10)
Exercise 1 Use of Adjectives and Adverbs	114	(1)
Exercise 2 Comparative and Superlative Adjective Forms	115	(1)
Exercise 3 Correct Word Choice	115	(1)
Exercise 4 Converting from Passive to Active Voice	116	(2)
Collection Letters	118	(1)
Writing Pointers	118	(1)
Model First Stage of a Collection Letter	119	(1)
Model Second Stage of a Collection Letter	120	(1)
Model Final Stage of a Collection Letter	121	(1)
Activity F Writing Power: Composing Correspondence	122	(4)
Case Study 1 Rewrite of Poorly Written Collection Letter, Second Stage	122	(1)
Case Study 2 Collection Letter, Final Stage	123	(1)
Case Study 3 Collection Letter	124	(1)
Case Study 4 Letter of Request	124	(1)
Case Study 5 Invitation Letter	125	(1)
Case Study 6 E-Mail Memorandum	125	(1)
Assessment: Chapter 5	126	(3)
Maintaining Healthy Complex Sentences	129	(30)
Career Field: Health Care
Activity A Language Arts Recall: Complex Sentence	130	(5)
Check for Understanding	132	(2)
Building English Power: Introductory Clauses and Phrases and Parenthetical Expressions	134	(1)
Activity B Building Word Power	135	(2)
On the Alert	136	(1)
Activity C Industry Perspectives: Physical Fitness	137	(1)
Activity D Editing Power	138	(3)
Activity E Writing Practicum	141	(5)
Exercise 1 Replacing Descriptive Words	141	(1)
Exercise 2 Choosing Positive Opening Sentences in Letters of Adjustment and Refusal	142	(2)
Letters of Refusal	144	(1)
Model Letter of Refusal	145	(1)
Writing Power	146	(1)
Activity F Writing Power: Composing Correspondence	146	(4)
Case Study 1 Rewrite of Poorly Written Letter of Refusal	146	(1)
Case Study 2 Letter of Refusal of a Claim	147	(1)
Case Study 3 Collection Letter	148	(1)
Case Study 4 Refusal of an Invitation	149	(1)
Case Study 5 Information Letter	149	(1)
Address Book	150	(1)
Case Study 6 E-Mail Memorandum	150	(1)
Activity G Report Writing Power: Memo Reports	150	(6)
Information on Memo Reports	151	(1)
Writing Pointers	151	(1)
Model Informational Memo Report to Implement Change	152	(1)
Case Study 1 Memo Report	153	(2)
Case Study 2 Memo Report	155	(1)
Assessment: Chapter 6	156	(3)
Retailing Commas in Words, Phrases, and Clauses	159	(30)
Career Field: Retail Sales
Activity A Language Arts Recall: Comma Usage	160	(5)
Check for Understanding	162	(2)
Building English Power: Comma Use in Series, Consecutive Adjectives, Nonrestrictive/Restrictive Clauses, Apposition, Dates, and Cities and States	164	(1)
Activity B Building Word Power	165	(2)
On the Alert	166	(1)
Activity C Industry Perspectives: Retailing Trends	167	(1)
Activity D Editing Power	168	(2)
Activity E Writing Practicum	170	(5)
Parallelism	170	(3)
Writing Pointers	173	(1)
Model Letter of Reply to a Complaint	174	(1)
Activity F Writing Power: Composing Correspondence	175	(4)
Case Study 1 Rewrite of Poorly Written Letter of Reply to Complaint	175	(1)
Case Study 2 Reply to Customer Complaint	176	(1)
Case Study 3 Promotional Letter	177	(1)
Case Study 4 Reply to an Inquiry	178	(1)
Case Study 5 Information Letter	178	(1)
Case Study 6 E-Mail Memorandum	178	(1)
Activity G Report Writing Power: Periodic Memo Reports	179	(7)
Periodic Reports	179	(1)
Writing Pointers	179	(1)
Model Periodic Memo Report	180	(2)
Case Study 1 Memo Report	182	(2)
Case Study 2 Memo Report	184	(2)
Assessment: Chapter 7	186	(3)
Check-in with the Semicolon	189	(32)
Career Field: Hospitality
Activity A Language Arts Recall: Semicolon Usage	190	(3)
Check for Understanding	191	(1)
Building English Power: Commas and Semicolons	192	(1)
Activity B Building Word Power	193	(2)
On the Alert	194	(1)
Activity C Industry Perspectives: Hospitality Today	195	(2)
Activity D Editing Power	197	(2)
Activity E Writing Practicum	199	(6)
Exercise 1 Misplaced Modifiers	200	(2)
Exercise 2 Dangling Modifiers	202	(1)
Exercise 3 Modifier Errors	203	(1)
Exercise 4 Modifier Errors	204	(1)
Letters of Inquiry	204	(1)
Writing Pointers	204	(1)
Activity F Writing Power: Composing Correspondence	205	(6)
Case Study 1 Response to a Letter of Inquiry	205	(1)
Model Letter of Inquiry	206	(1)
Model Letter of Response to an Inquiry	207	(1)
Case Study 2 Letter of Inquiry	208	(1)
Case Study 3 Complaint Letter	209	(1)
Case Study 4 Memorandum to Staff	210	(1)
Case Study 5 Promotional Letter	210	(1)
Case Study 6 E-Mail Memorandum	211	(1)
Activity G Report Writing Power: Internal Business Proposal	211	(7)
Business Proposals	211	(1)
Writing Pointers	211	(1)
Model Internal Proposal	212	(2)
Case Study 1 Business Proposal	214	(2)
Case Study 2 Business Proposal	216	(2)
Assessment: Chapter 8	218	(3)
Marketing Possessives	221	(28)
Career Field: Marketing
Activity A Language Arts Recall: Possessive Case	222	(4)
Check for Understanding	224	(1)
Building English Power: Possessives	225	(1)
Activity B Building Word Power	226	(1)
On the Alert	227	(1)
Activity C Industry Perspectives: Marketing and Public Relations	227	(3)
Activity D Editing Power	230	(1)
Activity E Writing Practicum	231	(5)
Sentence Rewrite for Clarity	231	(2)
Bad News Letters	233	(1)
Writing Pointers	233	(1)
Model Memorandum for Announcement of Bad News	234	(1)
Model Letter of an Announcement of Bad News (Indirect Approach)	235	(1)
Activity F Writing Power: Composing Correspondence	236	(3)
Case Study 1 Bad News Letter	236	(1)
Case Study 2 Bad News Informational Letter	236	(2)
Case Study 3 Memorandum to Sales Staff	238	(1)
Case Study 4 Promotional Letter	238	(1)
Case Study 5 Promotional Letter	238	(1)
Case Study 6 E-Mail	239	(1)
Activity G Report Writing Power: External Business Proposal	239	(7)
Writing Pointers for External Business Proposals	240	(1)
Model Transmittal Letter to Accompany an External Business Proposal	241	(1)
Model Business Proposal	242	(2)
Model External Business Proposal	244	(2)
Case Study: External Business Proposal	246	(1)
Assessment: Chapter 9	246	(3)
Traveling with Colons and Pronouns	249	(36)
Career Field: Travel and Leisure
Activity A Language Arts Recall: Colons, Pronouns	250	(5)
Check for Understanding	253	(1)
Building English Power: Colons and Pronouns	253	(2)
Activity B Building Word Power	255	(2)
On the Alert	256	(1)
Activity C Industry Perspectives: Travel Industry	257	(2)
Activity D Editing Power	259	(2)
Activity E Writing Practicum	261	(7)
Exercise 1 Pointing and Limiting Adjectives	261	(2)
Exercise 2 Writing Sentences for Conciseness and Clarity	263	(1)
Exercise 3 Writing Paragraphs for Conciseness and Clarity	264	(1)
Writing Pointers	264	(2)
Model Letter of Notification	266	(1)
Model Claims Letter	267	(1)
Activity F Writing Power: Composing Correspondence	268	(3)
Case Study 1 Memorandum to Staff	268	(1)
Case Study 2 Letter of Response	269	(1)
Case Study 3 Form Letter of Notification	270	(1)
Case Study 4 Bad News Claims Letter	270	(1)
Case Study 5 Response to a Claims Letter	270	(1)
Case Study 6 E-Mail	271	(1)
Activity G Report Writing Power: Formal Reports	271	(10)
Steps in Writing a Report	271	(1)
Parts of a Formal Report	272	(1)
Writing Pointers	273	(1)
Model Outline	274	(1)
Model Formal Informational Report	275	(4)
Case Study: Formal Report	279	(2)
Assessment: Chapter 10	281	(4)
Governing Quotations	285	(32)
Career Field: Government
Activity A Language Arts Recall: Quotation Marks, Punctuation at End of Quotation Marks	287	(3)
Check for Understanding	289	(1)
Building English Power: Quotation Marks	290	(1)
Activity B Building Word Power	290	(2)
On the Alert	292	(1)
Activity C Industry Perspectives: Famous Quotations Reflecting American Attitudes	292	(3)
Activity D Editing Power	295	(1)
Activity E Writing Practicum	296	(7)
Prepositions	296	(1)
Exercise 1 Using Prepositions Correctly	297	(1)
Puzzling Words	298	(1)
Exercise 2 Puzzling Words	299	(2)
Writing Pointers	301	(1)
Model Information Public Relations Letter to County Constituents	302	(1)
Activity F Writing Power: Composing Correspondence	303	(4)
Case Study 1 Informational Letter to Community	303	(1)
Case Study 2 Public Relations Informational Letter to Town Residents	304	(1)
Case Study 3 Informational Letter	305	(1)
Case Study 4 Public Relations Letter to Concerned Residents	305	(1)
Case Study 5 Response to Citizens' Request	306	(1)
Case Study 6 E-Mail Memorandum	306	(1)
Activity G Report Writing Power: News Release	307	(7)
Writing Pointers for News Releases	307	(1)
Model News Release	308	(1)
Case Study 1 News Release	309	(1)
Report Writing Power: Minutes of Meeting	310	(1)
Writing Pointers	310	(1)
Model Minutes of Meeting	311	(1)
Case Study 2 Minutes of Meeting	312	(2)
Assessment: Chapter 11	314	(3)
Help Wanted: Applying Hyphens and Numbers Correctly	317	(28)
Career Field: Human Resources
Activity A Language Arts Recall: Hyphen and Number Usage	318	(6)
Check for Understanding	322	(1)
Building English Power: Hyplines and Number Usage	323	(1)
Activity B Building Word Power	324	(1)
On the Alert	325	(1)
Activity C Industry Perspectives: Recruiting in Today's Job Market	325	(4)
Cover Letter	327	(1)
Model Cover Letter	328	(1)
Activity D Editing Power	329	(1)
Writing Pointers	330	(1)
Activity E Writing Practicum	330	(5)
Choose Options for Revision of a Cover Letter	330	(3)
Resumes	333	(1)
Writing Pointers	334	(1)
Electronic Resumes	334	(1)
Activity F Writing Power: Composing Correspondence	335	(6)
Case Study 1 Letter of Application to Business	335	(1)
Model Resume	336	(1)
Model Electronic or Scannable Resume	337	(1)
Case Study 2 Letter of Application in Answer to Newspaper Advertisement	338	(1)
Case Study 3 Cover Letter and Resume of Student	339	(1)
Case Study 4 Cover Letter and Resume of Student	339	(1)
Case Study 5 Interview Follow-Up Letter	340	(1)
Assessment: Chapter 12	341	(4)
Appendix A Answer Keys by Chapter	345	(32)
Appendix B Model Documents	377	(10)
Appendix C Addressing Government Officials	387	(2)
Appendix D Postal Abbreviations	389	(2)
Appendix E Proofreaders' Marks	391	(2)
Appendix F Personal Dictionary	393	(8)
Index	401