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9780538723220

Communication for the Workplace

by
  • ISBN13:

    9780538723220

  • ISBN10:

    053872322X

  • Format: Hardcover
  • Copyright: 2000-01-11
  • Publisher: South-Western Educational Pub
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List Price: $125.95

Summary

Communication in today's fast-paced, competitive workplace requires a solid understanding of effective communication principles and technical communication. Communication for the Workplace places more emphasis on these critical skills needed for career success in the 21st century workplace. With more focus given to technical communication, distance learning, research, E-mail, customer service and other contemporary business issues, this book will provide comprehensive information addressing essential writing, speaking and listening skills necessary to excel not only in today's workplace but in the workplace of tomorrow .

Table of Contents

Communicating in Your Life
xvi
Communicating in a Diverse Workplace
36(34)
Nonverbal Communication
70(32)
The Writing Process
102(42)
Writing Memos and E-mail
144(40)
Writing Letters to Your Clients and Customers
184(50)
Researching and Using Information
234(30)
Developing and Using Graphic and Visual Aids
264(38)
Writing Routine Reports
302(28)
Writing Formal Reports
330(36)
Technical Communication
366(44)
Presentations and Meetings
410(30)
Communicating with Customers
440(38)
Employment Communication
478(32)
Job Application and Interviewing Skills
510
Appendices A-1
Index I-1

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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