Communication Works!

by Whitman, Alex; Demarest, Kathy

• ISBN13: 9780130953858
• ISBN10: 0130953857
• Format: Paperback
• Copyright: 2000-01-01
• Publisher: Pearson College Div

Summary

For courses in Business English, Editing and Proofreading, Career Development and Counseling, and Business Writing. This sensible approach to the requisites for language mastery explores grammar and composition, along with the skills needed for effective communication: reading, writing, speaking, listening, thinking critically, and collaborating. An additional focus on certain aspects of personal development and interpersonal skills, as they relate to numerous and varied jobs, complements the other material and provides students with practical information on how to succeed in the workplace.

Table of Contents

Foreword	ix	(2)
To the Instructor	xi	(4)
To the Student	xv	(2)
Special Acknowledgments	xvii	(2)
Text Credits and Acknowledgments	xix
Chapter 1 The Workplace in the Information Age Customer Service, Effective Communication, and Teamwork	1	(24)
What Does the Current Job Market Look Like?	2	(1)
The Higher the Education, the Higher the Wage	2	(1)
The Customer in the Information Age	3	(1)
What Happened to Yesterday's Job?	3	(1)
How Important Are Communications Skills in the 2000 Workplace?	4	(1)
Cultural and Social Diversity in the New Workplace	5	(1)
Service, Computers, and a Portable Skill Base	6	(2)
Thinking, Learning, Creating, Adapting	8	(2)
Teamwork: Are We All on the Same Page?	10	(3)
Speaking Versus Writing: Language in Context	13	(1)
Special Concerns for Writing Online, and Speech Technology	14	(1)
Speaking As an Interpersonal Skill	15	(2)
Listening as an Interpersonal Skill	17	(2)
Reading and Writing in the Workplace	19	(3)
Chapter Review	22	(1)
Additional Exercises	22	(2)
Bibliography	24	(1)
Chapter 2 Strategies for Successful Reading and Writing	25	(42)
Getting Acquainted With a New Textbook	26	(1)
Audience: Who Is Reading?	27	(6)
How Is Reading a Process?	33	(1)
The Three Stages of Reading	34	(8)
Reading for Specifics	42	(5)
Reading to Infer	47	(4)
The Writing Process	51	(1)
The Three Stages of Writing	52	(9)
Imitation	61	(2)
Chapter Review	63	(2)
Bibliography	65	(2)
Chapter 3 Note Making, Outlining, Handwriting, and Filling Out Forms	67	(48)
Why Write Notes?	68	(1)
Taking Notes in Class	68	(12)
Writing Notes for Making Decisions	80	(2)
Writing a Budget	82	(1)
Keeping a Calendar	82	(3)
Private Versus Public Notes	85	(2)
The Formal Topic Outline	87	(10)
Handwriting and Filling Out Forms	97	(10)
Chapter Review	107	(1)
Additional Exercises	107	(7)
Bibliography	114	(1)
Chapter 4 Reading and Writing Paragraphs	115	(36)
What Is a Paragraph?	116	(1)
General Versus Specific Ideas	116	(4)
Finding the Main Idea	120	(2)
Paragraph Unity and Continuity	122	(3)
Implied Main Idea	125	(1)
Reader Cues	126	(1)
Ten Paragraph Patterns	127	(20)
Chapter Review	147	(1)
Additional Exercise	147	(1)
Bibliography	147	(4)
Chapter 5 Grammar Works: Part One of Four Three Elements of English Sentences: Nouns, Pronouns, and Adjectives	151	(36)
Standard Written English	152	(1)
The Principle of Readability: Language in Context	153	(1)
Imitation	153	(1)
Grammar Works as Engineering	153	(2)
The Eight Elements	155	(1)
Nouns	155	(5)
Pronouns	160	(13)
Adjectives	173	(6)
Chapter Review	179	(1)
Additional Exercises	180	(5)
Bibliography	185	(2)
Chapter 6 Grammar Works: Part Two of Four More of the Elements: Verbs, Prepositions, Adverbs, Conjunctions, and Interjections	187	(38)
Verbs	188	(17)
Prepositions	205	(6)
Adverbs	211	(6)
Conjunctions	217	(2)
Interjections	219	(1)
Multipurpose Words	219	(1)
Compound Words	220	(1)
Identifying Words by Function	221	(2)
Chapter Review	223	(1)
Additional Exercises	223	(1)
Bibliography	224	(1)
Chapter 7 Grammar Works: Part Three of Four Engineering Simple Sentences and Phrases	225	(30)
Eight Basic Sentence Patterns	226	(5)
Faulty Predication	231	(1)
Compound Parts	232	(4)
Adding Phrases to the Basic Patterns	236	(16)
Chapter Review	252	(1)
Additional Exercises	252	(1)
Bibliography	253	(2)
Chapter 8 Grammar Works: Part Four of Four Engineering Simple Sentences into Compound, Complex, Compound-Complex, and List Sentences	255	(20)
Coordination: Main Clauses and Compound Sentences	256	(5)
Subordination: Subordinate Clauses and Complex Sentences	261	(10)
Compound-Complex Sentences	271	(1)
List Sentences	271	(2)
Chapter Review	273	(1)
Additional Exercises	274	(1)
Bibliography	274	(1)
Chapter 9 Guidelines to Punctuation and Summary of Grammar Pitfalls	275	(34)
Guidelines to Punctuation	277	(11)
Summary of Grammar Pitfalls	288	(15)
Solecisms: Grammar Faux-Pas	303	(4)
Chapter Review	307	(1)
Bibliography	308	(1)
Chapter 10 Words Work: Spelling, Vocabulary, Diction, and Conciseness	309	(52)
About Words	310	(1)
Your Spelling Lesson: The History of English	310	(5)
Word Elements: Bases and Affixes	315	(7)
Some Basic Spelling Guidelines	322	(4)
A Glossary	326	(1)
Using a Dictionary	327	(3)
Building Vocabulary: Using Context to Determine Meaning	330	(2)
Diction: Choosing the Right Word	332	(18)
Chapter Review	350	(1)
Bibliography	350	(11)
Chapter 11 Putting Communication Skills to Work: Summaries, Instructions, Reports, Proposals, and Business Correspondence	361	(68)
Objectivity, Inference, Speculation	363	(1)
Fluency	363	(1)
Writing a Summary	364	(7)
Writing Instructions	371	(9)
Preparing a Written or Oral Report	380	(31)
Writing Business Correspondence	411	(13)
Chapter Review	424	(3)
Bibliography	427	(2)
Answer Key and Guide to Exercises, Chapters 1-11	429	(36)
Index	465