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Comparative Perspectives on E-Government Serving Today and Building for Tomorrow

by Hernon, Peter; Cullen, Rowena; Relyea, Harold C.; Seifert, Jeffrey W.; Nilsen, Kirsti; Burgess, Sue; Houghton, Jan; Lilburn, Rachel; Dugan, Robert E.; Kruger, Lennard G.; Flamm, Kenneth; Chaudhuri, Anindya

ISBN13: 9780810853577
ISBN10: 0810853574
Format: Paperback
Copyright: 2006-03-09
Publisher: Scarecrow Press

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1. Comparative Perspectives on E-Government Serving Today and Building for Tomorrow > ISBN13: 9780810853577

List Price: $92.00

Summary

E-government is a product of the Internet age, and Comparative Perspectives on E-Government identifies the various facets of e-government, comparing developments among five countries (Australia, UK, Canada, New Zealand, and the US). E-government is a more complex, rich phenomena than previously recognized.

List of Figures and Tables

Preface

vii

Peter Hemon

Part I: Introduction

E-government: Transforming Government

(22)

Peter Hemon

Rowena Cullen

Part II: Individual Countries

E-government in the United States

(30)

Jeffrey W. Seifert

E-government in the United Kingdom

(11)

Peter Hernon

E-government in Canada

(18)

Kirsti Nilsen

E-government in Australia

(18)

Sue Burgess

Jan Houghton

E-government in New Zealand

102

(25)

Rowena Cullen

Part III: Foundational Issues

Trust in Government

127

(12)

Peter Hernon

Access and Security

139

(25)

Harold C. Relyea

Trends and Challenges in Archiving E-government Records

164

(17)

Rachel Lilburn

Part IV: Audience Issues

Citizens' Response to E-government

181

(28)

Rowena Cullen

Peter Hernon

More Citizen Perspectives on E-government

209

(36)

Rowena Cullen

Peter Hernon

Part V: Results and Evaluation

Government Portals

245

(22)

Rowena Cullen

Performance Metrics---Not the Only Way to Frame Evaluation Results

267

(22)

Peter Hernon

Robert E. Dugan

Part VI: Consequences

E-government and the Digital Divide

289

(25)

Rowena Cullen

Broadband Internet Access and the Digital Divide in the United States

314

(17)

Lennard G. Kruger

Part VII: Conclusion and Improvements in E-government

The Internet, the Government, and E-governance

331

(18)

Kenneth Flamm

Anindya Chaudhuri

Advancing E-government

349

(20)

Peter Hernon

Rowena Cullen

Bibliography

369

(30)

Index

399

(10)

About the Editors and Contributors

409

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

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Rent More, Save More! Use code: ECRENTAL

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5% off 1 book, 7% off 2 books, 10% off 3+ books

Comparative Perspectives on E-Government Serving Today and Building for Tomorrow

Summary

Table of Contents

Supplemental Materials

Rewards Program