Comparative Perspectives on E-Government Serving Today and Building for Tomorrow

by Hernon, Peter; Cullen, Rowena; Relyea, Harold C.; Seifert, Jeffrey W.; Nilsen, Kirsti; Burgess, Sue; Houghton, Jan; Lilburn, Rachel; Dugan, Robert E.; Kruger, Lennard G.; Flamm, Kenneth; Chaudhuri, Anindya

• ISBN13: 9780810857353
• ISBN10: 0810857359
• Format: Hardcover
• Copyright: 2006-03-09
• Publisher: Scarecrow Press

Summary

E-government is a product of the Internet age, and Comparative Perspectives on E-Government identifies the various facets of e-government, comparing developments among five countries (Australia, UK, Canada, New Zealand, and the US). E-government is a more complex, rich phenomena than previously recognized.

Table of Contents

List of Figures and Tables	v
Preface	vii
Peter Hernon
Part I: Introduction
1 E-government: Transforming Government	3	(22)
Peter Hernon and Rowena Cullen
Part II: Individual Countries
2 E-government in the United States	25	(30)
Jeffrey W. Seifert
3 E-government in the United Kingdom	55	(11)
Peter Hernon
4 E-government in Canada	66	(18)
Kirsti Nilsen
5 E-government in Australia	84	(18)
Sue Burgess and Jan Houghton
6 E-government in New Zealand	102	(25)
Rowena Cullen
Part III: Foundational Issues
7 Trust in Government	127	(12)
Peter Hernon
8 Access and Security	139	(25)
Harold C. Relyea
9 Trends and Challenges in Archiving E-government Records	164
Rachel Lilburn
Part IV: Audience Issues
10 Citizens' Response to E-government	181	(28)
Rowena Cullen and Peter Hernon
11 More Citizen Perspectives on E-government	209	(36)
Rowena Cullen and Peter Hernon
Part V: Results and Evaluation
12 Government Portals	245	(22)
Rowena Cullen
13 Performance Metrics-Not the Only Way to Frame Evaluation Results	267	(22)
Peter Hernon and Robert E. Dugan
Part VI: Consequences
14 E-government and the Digital Divide	289	(25)
Rowena Cullen
15 Broadband Internet Access and the Digital Divide in the United States	314	(17)
Lennard G. Kruger
Part VII: Conclusion and Improvements in E-government
16 The Internet, the Government, and E-governance	331	(18)
Kenneth Flamm, Anindya Chaudhuri, and Associates
17 Advancing E-government	349	(20)
Peter Hernon and Rowena Cullen
Bibliography	369	(30)
Index	399	(10)
About the Editors and Contributors	409