Competing with Knowledge : The Information Professional in the Knowledge Management Age

by Abell, Angela; Oxbrow, Nigel

• ISBN13: 9781856043397
• ISBN10: 1856043398
• Format: Hardcover
• Copyright: 2001-02-01
• Publisher: Neal Schuman Pub

Table of Contents

Introduction	ix
Part 1 The knowledge context	1	(68)
The changing nature of competition	3	(17)
Change -- rhetoric, fashion or fact	3	(1)
The knowledge economy	4	(1)
Changing organizations	5	(4)
E-economy -- the development of knowledge trading	9	(3)
Competing with information and knowledge	12	(2)
Changing work groups	14	(4)
Conclusions	18	(1)
References	19	(1)
Emerging knowledge environments	20	(24)
Total quality management	21	(4)
Business process re-engineering	25	(2)
Intangible assets: the value of intellectual capital	27	(3)
The learning organization	30	(3)
Knowledge management	33	(4)
A knowledge-based philosophy	37	(2)
Issues and barriers	39	(3)
Conclusions	42	(1)
References	42	(2)
Approaches and features	44	(25)
Approaches	45	(7)
Features	52	(13)
From KM to quick wins	65	(1)
Conclusions	66	(1)
References	66	(3)
Part 2 Creating knowledge-based environments	69	(76)
Integrating information and knowledge	71	(13)
Knowledge or information	71	(3)
Mapping the integration	74	(2)
Knowledge mapping and information auditing	76	(6)
Conclusions	82	(1)
References	83	(1)
Roles in the knowledge environment	84	(21)
Developing roles and structures	84	(10)
KM development roles	94	(4)
KM posts and their holders	98	(1)
Conclusions	99	(1)
References	100	(1)
Appendix 1 KM roles and functions	101	(2)
Appendix 2 Job titles in 1999	103	(2)
KM skills and competencies	105	(22)
Competencies	106	(1)
Matching roles and competencies	107	(5)
Skills and competencies for KM teams and communities	112	(6)
Clusters of KM enabling skills	118	(3)
The emerging skills mix	121	(2)
Conclusions	123	(3)
References	126	(1)
Information literacy -- a core competence	127	(18)
Information/knowledge-centric organizations	130	(2)
Corporate information literacy	132	(4)
Information literacy competence	136	(4)
Understanding information management	140	(1)
Conclusions	141	(1)
References	142	(3)
Part 3 IM in KM -- leveraging information management skills	145	(34)
The role of IM in KM -- core skills in new contexts	147	(17)
Barriers to entry	148	(4)
The impact of professional information skills	152	(8)
Powering information	160	(2)
Conclusions	162	(1)
References	163	(1)
Stepping over the boundaries	164	(15)
Great expectations	165	(4)
Moving forward	169	(1)
Redefining roles	170	(3)
Essential enabling skills	173	(3)
Conclusions	176	(1)
References	177	(2)
Part 4 Case studies	179	(67)
The private sector response	181	(38)
Financial sector	181	(6)
Professional services	187	(8)
Law	195	(3)
Process industries	198	(1)
Oil	199	(4)
Pharmaceuticals	203	(5)
Engineering	208	(2)
Manufacturing	210	(2)
High tech	212	(2)
Utilities	214	(2)
Air travel	216	(1)
References	217	(2)
The public sector response	219	(27)
Central government	221	(3)
Government agencies	224	(5)
The academic sector	229	(7)
The health sector	236	(5)
The police	241	(3)
Conclusions	244	(1)
References	244	(2)
Bibliography	246	(17)
A short glossary of terms used in knowledge management	263	(7)
Index	270