Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Purchase Benefits
What is included with this book?
Preface
PART ONE An introduction to coaching
1. Chapter one Definitions and distinctions
2. Chapter two Who can coach?
PART TWO Coaching in the workplace
1. Chapter three Business coaching
2. Chapter four Executive coaching
3. Chapter five The manager as coach
4. Chapter six Team coaching
PART THREE Coaching skills and issues
1. Chapter seven Strategic goal setting and developing an action plan
2. Chapter eight Communication skills
3. Chapter nine Learning
4. Chapter ten Coaching as change
PART FOUR Specific coaching areas
1. Chapter eleven Coaching in call centres
2. Chapter twelve Sales coaching
3. Chapter thirteen Career coaching
Bibliography
Index
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.