- Learning Objectives and chapter opening lists of CompTIA A+ Certification Exam Objectives make sure you know exactly what you’ll be learning, and you cover all you need to know
- Hundreds of photos, figures, and tables present information in a visually compelling full-color design
- Practical Tech Tips provide real-world IT tech support knowledge
- Soft Skills best-practice advice and team-building activities in every chapter cover key tools and skills for becoming a professional, customer-friendly technician
- Review Questions—including true/false, multiple choice, matching, fill-in-the-blank, and open-ended questions—carefully assess your knowledge of each learning objective
- Thought-provoking activities help students apply and reinforce chapter content, and allow instructors to “flip” the classroom if they choose
- Key Terms identify exam words and phrases associated with each topic
- Detailed Glossary clearly defines every key term
- Dozens of Critical Thinking Activities take you beyond the facts to deeper understanding
- Chapter Summaries recap key concepts for more efficient studying
- Certification Exam Tips provide insight into the certification exam and preparation process