The Complete Guide to Knowledge Management A Strategic Plan to Leverage Your Company's Intellectual Capital

by Pasher, Edna; Ronen, Tuvya

• ISBN13: 9780470881293
• ISBN10: 0470881291
• Edition: 1st
• Format: Hardcover
• Copyright: 2011-02-08
• Publisher: Wiley
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Summary

The Complete Guide to Knowledge Management addresses all those topics in knowledge management that a manager needs to ensure organizational success. The book proceeds through an intellectual journey into knowledge management, beginning with an understanding of the concept of intellectual capital (the link between strategy and knowledge management) and how to establish an appropriate culture. It continues through the human aspects of managing knowledge workers, promoting interactions for knowledge creation and sharing, knowledge capturing processes, utilizing customers' knowledge, and methods for measuring the performance of increasing intellectual capital. The chapters are composed of short theoretical explanations and practical methods that the manager can utilize, based primarily on hands-on author experience.

Author Biography

EDNA PASHER is the founder and President of Edna Pasher PhD & Associates, a management consulting firm specializing in knowledge management. She is a member of the IC Pioneers community and is active in the international network on knowledge management and intellectual capital.

TUVYA RONEN is a Vice President in Rafael, one of Israel's leading aerospace companies, where he is now the head of an R&D center of 1,500 engineers and scientists. Dr. Ronen has more than thirty years of experience as a project manager of multi-million dollar projects and as a line manager of large multidisciplinary R&D departments.

Table of Contents

Acknowledgments	p. ix
Preface: Getting Started on Your Knowledge Management Journey	p. xi
The Motivation toward Knowledge Management: Combining the Tactical with the Strategic	p. 1
Making the Business Case for Managing Intellectual Capital	p. 15
The Importance of Strategy in Knowledge Management	p. 35
The Role of Culture in a Successful Knowledge-Creating and Knowledge-Sharing Organization	p. 47
The Human Focus: Understanding and Managing Knowledge Workers	p. 65
Managing Interactions for Knowledge Creation and Sharing	p. 89
Capturing and Reusing Existing Knowledge	p. 115
The Customer Focus: Harnessing Customer Knowledge through Meaningful Interactions	p. 135
Measuring and Managing the Performance of Proper Knowledge Work	p. 143
Innovating for a New Beginning	p. 163
Conclusion: Implementing Knowledge Management-A Step-by-Step Process	p. 179
Appendix: Defining Key Terms	p. 187
Notes	p. 191
Index	p. 197
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