The Complete Idiot's Guide to... | Buy

You're no idiot, of course. You were promoted for many good reasons--your organizational skills, your attention to detail, and the way you relate to people. But now that you're a manager, you feel like you're losing the battle.

Hap Klopp is the founder of The North Face, where he was CEO. He has also acted as a guest lecturer and served on several corporate boards. Currently, he heads his own international management consulting firm, HK Consulting, based in Berkeley, California. Hap is the author of the highly acclaimed book on business leadership, The Adventures of Leadership. Brian Tarcy has authored or coauthored seven books including: The Complete Idiot's Guide to Understanding Football Like a Pro with Super Bowl champion and ESPN analyst Joe Theismann.

Part 1: Preparing Yourself to Be a Manager

1

(48)

1 So, You're Going to Manage a Business Welcome to your new life.

3

(10)

2 Where Do You Start? At the Beginning The stuff you need to know to start thinking and "knowing" like a manager.

13

(8)

3 Seeing the Whole Picture Proof that you will be managing here, on Earth.

21

(10)

4 Getting Your Arms Around the Job Why the best decisions you'll ever make are the ones you'll actually make.

31

(10)

5 Organizing Your Work and Your Day Tools for dodging the chaos of a ticking clock and a coldly efficient calendar.

41

(8)

Part 2: Instilling a Sense of Purpose

49

(50)

6 Learning to Lead How to assume a presence that commands respect and inspires teamwork.

51

(10)

7 Managing Your Manager How to take care of your boss while being a boss.

61

(6)

8 Finding Your Core and Using It: You Are What You Are Where and why to look for your essence-and what to do with it.

67

(10)

9 Motivating Your People--When "Good Enough" Isn't The tools to motivate, because you're only as good as they are

77

(10)

10 Goal Setting--Setting the Bar and Raising It a Notch or Two What do you want? Figuring it out and then setting your aim

87

(12)

Part 3: Organizing Your Team

99

(46)

11 Aligning Your Team and Minimizing Friction (So You Can Sleep at Night) Where to find your team and how to get them to think like a team.

101

(8)

12 Creating Successful Employees--If They Are Successful, You Will Be Too Methods to make people work, want to work, and do good work

109

(10)

13 Building the Right Team--Go Hire and Hire How to find "true love" and connect with driven passion

119

(10)

14 Some People Will Quit, Others Need to Be Fired You're fired. "You can't fire me, I quit!" No, you're fired!

129

(8)

15 A Place for Everyone and Everyone in Their Place Shortcuts to solving the jigsaw puzzle of business

137

(8)

Part 4: Dealing with Finances

145

(40)

16 Developing a Common Language--Numbers Proof that there is only one scoreboard.

147

(10)

17 Know Your Numbers or Find Someone Who Does Why you can't just rely on working harder and expecting good results to flow in.

157

(10)

18 How to Measure Performance Objectively How to be honest with yourself--it's harder than it sounds

167

(8)

19 Managing Financial Resources How to get the most bang for your bucks

175

(10)

Part 5: Managing Sales and Marketing

185

(38)

20 You Can't Sell Something You Don't Have A primer on the role of resources and their relation to sales

187

(8)

21 Top-Line Focus--Sales and Marketing Methods for marking sales grow and grow.

195

(10)

22 Public Relations and Advertising--Imperfect But Necessary Tools How and when to use the glitz.

205

(8)

23 Who (and Where) Is the Customer? A basic lesson in finding customers.

213

(10)

Part 6: What to Do When Problems Arise

223

(28)

24 Protecting Against Adversity How to be ready for problems (because they are coming)

225

(10)

25 Eliminating Fiefdoms and Hidden Agendas How to avoid coups and other little problems

235

(8)

26 Taking It to the Next Level--The Calm After the Storm Welcome to your new successful life.

243

(8)

Glossary

251

(6)

Index

257

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