The Complete Network Administration Survival Guide

by Plumley, Sue

• ISBN13: 9780471296218
• ISBN10: 047129621X
• Edition: 1st
• Format: Paperback
• Copyright: 1999-04-01
• Publisher: WILEY JOHN & SONS INC

Summary

"Sue Plumley has taken the full breadth of network administration and drilled down into the detail that's always left out of network operating system vendor manuals. . It's a work of art." -Tom Henderson, Principal Researcher, ExtremeLabs, Inc. Network Administration Survival Guide If you manage a network computing infrastructure, your life just got easier. Each of this book's twelve incisive sections functions like a mini-manual on a different aspect of the network administrator's job. Each features step-by-step guidelines, task lists, and instructive real world examples. Each is backed up by a quick reference appendix that's packed with valuable technical information. An indispensable guide to problem diagnosis and resolution, plus a ready reference for administrators who want to expand their skill set. Network Administration Survival Guide tells you exactly what you need to know about: * Managing applications * Configuring and managing network printers * Configuring and managing Internet clients * Establishing network policies * Expanding your network * Managing remote access * Outsourcing * Network maintenance * Managing intranets and extranets * Setting up and maintaining security Wiley Computer Publishing. Timely. Practical. Reliable. Visit our Web site at www.wiley.com/compbooks/

Author Biography

Sue Plumley is the founder of Humble Opinions, a consulting group that installs and troubleshoots Novell and microsoft networks. She is also the author of more than 50 books on software and operating systems.

Table of Contents

ACKNOWLEDGMENTS	XXIII	(2)
INTRODUCTION	XXV
NETWORK ADMINISTRATION STRATEGIES	1	(206)
BOOK ONE ORGANIZATION AND PLANNING	3	(68)
Introduction to Book One	3	(2)
CHAPTER 1 PRELIMINARY GROUNDWORK	5	(14)
Determining Needs	5	(9)
Taking Inventory	6	(2)
Organizing the Inventory	8	(6)
Preparing for Deployment of the Network	14	(5)
Server and Network Preparation	14	(1)
Client Preparation	15	(1)
During the Deployment	16	(3)
CHAPTER 2 NETWORK FOUNDATIONS	19	(12)
Networking Types	19	(4)
Sidebar: LAN, WAN, or Other?	20	(1)
Mainframe or Minicomputer	20	(1)
Peer-to-Peer Networking	21	(1)
Client/Server Networking	21	(2)
Choosing a Network Operating System	23	(8)
Sidebar: Enterprise Networking	24	(1)
Defining an NOS	25	(1)
Microsoft's NT Server	26	(2)
Novell's NetWare	28	(1)
Banyan VINES	29	(1)
Other Network Operating Systems	29	(2)
CHAPTER 3 PLANNING NETWORK STRATEGIES	31	(12)
Forming Networking Goals	31	(5)
Defining the Network's Uses	32	(1)
Outlining Goals	33	(3)
Naming Conventions	36	(3)
Site and Server Names	36	(1)
File and Directory Names	37	(2)
Usernames	39	(1)
Defining and Organizing Users	39	(4)
Organizing Users	39	(1)
Defining Users	40	(1)
Sidebar: Rights and Permissions	41	(2)
CHAPTER 4 NETWORKING TECHNOLOGIES	43	(16)
Networking Hardware	43	(8)
Network Interface Cards	43	(2)
Hubs, Switches, Bridges, and Routers	45	(4)
Sidebar: Which to Use?	49	(1)
Cabling	49	(2)
Sidebar: Backbones	51	(1)
Networking Software	51	(4)
Drivers	52	(1)
Protocols	52	(2)
Sidebar: The TCP/IP Protocol Stack	54	(1)
Final Considerations	55	(4)
Sidebar: Some Basic Recommendations	56	(3)
CHAPTER 5 POLICIES AND PROCEDURES	59	(12)
Preparing Policies	59	(4)
Planning Policies	60	(1)
Security during Planning Stages	60	(1)
Networking Policies after Implementation	61	(2)
Administrative Help	63	(4)
Help with Administrative Duties	64	(2)
Form a Help Desk	66	(1)
Consider Outsourcing	66	(1)
People Preparation	67	(4)
People in Charge	67	(1)
Managers	68	(1)
Users	68	(3)
BOOK TWO SERVER MANAGEMENT	71	(56)
Introduction to Book Two	71	(2)
CHAPTER 1 PRELIMINARY GROUNDWORK	73	(12)
Planning Servers	73	(6)
Services	74	(1)
Number of Servers	75	(4)
Choosing a Network Operating System	79	(6)
NOS Necessities	81	(1)
Integrating Network Operating Systems	81	(1)
Sidebar: Common Server Operating Environment	82	(1)
Sidebar: NT, Novell, and LAN Manager	83	(2)
CHAPTER 2 TERMINOLOGY AND TECHNOLOGY	85	(14)
Types of Servers	85	(8)
Authentication Server	86	(1)
File Server	86	(1)
Sidebar: Fault Tolerance	87	(1)
Application Server	88	(1)
Database Servers	89	(1)
Web Server	89	(1)
Proxy Server	90	(1)
Groupware Server	91	(1)
Print Servers	92	(1)
Fax Server	92	(1)
Server Suites	93	(6)
Microsoft BackOffice Server Suite	93	(2)
Novell Products	95	(1)
Netscape SuiteSpot	96	(1)
Solaris Internet Server Suite	96	(3)
CHAPTER 3 PLANNING SERVER STRATEGIES	99	(8)
Centralized Processing	99	(4)
Why Centralize?	100	(1)
Why Consolidate?	101	(2)
Setting Up a Server Room	103	(4)
Server Room Contents	103	(1)
Telecommunications Closet Contents	104	(1)
Server Room Goals	105	(2)
CHAPTER 4 SERVER PREPARATIONS	107	(12)
Hardware Suggestions	107	(7)
Processors	108	(1)
Sidebar: Processor Scalability	109	(1)
Memory	110	(1)
Disk Subsystem Optimization	110	(1)
Hard Drives	110	(1)
Network Interface Cards	111	(1)
Upgrading Servers	111	(1)
Redundancy	112	(1)
Sidebar: Network Maps and Documentation	112	(2)
Bottlenecks	114	(5)
Causes of Bottlenecks	114	(1)
Examples of Bottlenecks	114	(1)
Sidebar: Windows NT's Pagefile.sys	115	(1)
Alleviating Bottlenecks	116	(3)
CHAPTER 5 ADMINISTRATION	119	(8)
Planning the Deployment	120	(1)
Getting Help	120	(1)
Preparing File and Directory Structure	120	(1)
Defining Policies	121	(1)
Ordering NOS and Applications	122	(1)
Ordering the Server	122	(1)
Preparing the Site	122	(1)
Collecting Information	123	(1)
Installing and Configuring the Server	124	(1)
Setting Up Client Computers	124	(1)
Testing the Server	125	(2)
BOOK THREE APPLICATION MANAGEMENT	127	(40)
Introduction to Book Three	127	(2)
CHAPTER 1 PRELIMINARY GROUNDWORK	129	(8)
Location of Program Files	129	(4)
Workstation or Server	130	(1)
Client/Server Applications	130	(2)
Advantages and Disadvantages	132	(1)
Application Issues	133	(4)
Planning Considerations	133	(2)
Questions to Ask	135	(1)
Before Installation	136	(1)
CHAPTER 2 PLANNING NETWORK STRATEGIES	137	(10)
Network Resource Planning	137	(4)
Network and Server Issues	138	(1)
Workstation Issues	139	(2)
Miscellaneous Strategies	141	(6)
Licensing Software	141	(1)
Naming Conventions	142	(1)
Security and Policies	142	(1)
Installation of Applications	143	(1)
Administrator's Duties	144	(3)
CHAPTER 3 NETWORK APPLICATIONS	147	(20)
Database Management Applications	147	(4)
DBMS Components	148	(1)
Database Management Guidelines	149	(1)
Sidebar: SCRIPTING	150	(1)
SQL Server	150	(1)
Sidebar: Database Development System	151	(1)
Oracle	151	(1)
Groupware	151	(9)
Is Groupware for You?	152	(1)
Sidebar: Bandwidth Solutions	153	(1)
Groupware Components	153	(5)
Microsoft Exchange Server	158	(1)
Lotus Notes/Domino	158	(2)
Internet Applications	160	(3)
Client Browsers	160	(1)
Sidebar: Email and Scheduling	161	(1)
Web Server Applications	161	(1)
Commercial Applications	162	(1)
Proxy Server Applications	163	(1)
Vertical Applications	163	(1)
Accounting Applications	164	(2)
Suites	166	(1)
BOOK FOUR MANAGING PRINTERS	167	(40)
Introduction to Book Four	167	(2)
CHAPTER 1 TERMINOLOGY AND TECHNOLOGY	169	(10)
Printer Technologies	170	(6)
Selecting Printers	170	(1)
Sidebar: What to Look for in a Color Laser Printer	171	(2)
Printer Drivers	173	(1)
Sidebar: Data Types	174	(1)
Printer Languages	175	(1)
Sidebar: PostScript Printing	175	(1)
Network Printing	176	(3)
Sidebar: Spooling and Redirection	177	(1)
Parallel or Serial Printers	177	(1)
Protocols	178	(1)
CHAPTER 2 PLANNING NETWORK STRATEGIES	179	(8)
Using Print Servers	179	(5)
Advantages of Using a Print Server	180	(1)
What to Look for in a Print Server	181	(1)
Network Printing Methods	181	(2)
Printing Pools	183	(1)
Print Management Software	184	(1)
NOS Print Management	184	(1)
Third-Party Print Management Applications	184	(1)
Determining Needs	185	(2)
CHAPTER 3 SERVER AND NETWORK PREPARATIONS	187	(10)
Server Preparations	187	(4)
Print Server Preparations	187	(3)
Ports and Cabling	190	(1)
Network Preparations	191	(3)
Ports	191	(1)
Protocols and Adapter Cards	191	(1)
Internet Printing	192	(1)
Clients	193	(1)
Policies and Security	194	(3)
Policies	194	(1)
Security	195	(2)
CHAPTER 4 TROUBLESHOOTING AND OPTIMIZATION	197	(10)
Troubleshooting Printer Problems	197	(7)
General Troubleshooting	197	(2)
Sidebar: Paper Storage	199	(1)
Troubleshooting Laser Printers	199	(2)
Sidebar: Laser Paper Specifications	201	(2)
Troubleshooting Dot Matrix Printers	203	(1)
Other Print Problems	203	(1)
Optimizing Network Printing Performance	204	(3)
Preventative Maintenance	204	(1)
Improving Print Speed	205	(2)
CLIENT MANAGEMENT	207	(194)
BOOK FIVE CONFIGURING NETWORK CLIENTS	209	(72)
Introduction to Book Five	209	(2)
CHAPTER 1 PRELIMINARY GROUNDWORK	211	(6)
Determining Needs	211	(6)
Administration Needs	212	(1)
User Needs	212	(2)
People Needs	214	(1)
Desktop Costs	215	(2)
CHAPTER 2 CLIENT OPERATING SYSTEMS	217	(14)
Client Operating Systems Introduction	217	(5)
History of the PC Client Operating System	218	(2)
Requirements of a Client Operating System	220	(2)
Client Operating Systems in Detail	222	(9)
DOS-Based and Windows 3.x	223	(1)
Windows 32-Bit Operating Systems	223	(3)
OS/2 Warp	226	(1)
Macintosh	227	(1)
Sidebar: Macintosh Open Transport	228	(1)
XWindows	228	(3)
CHAPTER 3 PLANNING STRATEGIES	231	(16)
Personal Computers	231	(4)
Windows 95/98	232	(1)
Windows NT Workstation and OS/2 Warp	232	(1)
Sidebar: Plug-and-Play Devices	233	(1)
Macintosh	234	(1)
Linux	234	(1)
Network Computers	235	(3)
Types of Network Computers	236	(1)
Advantages	236	(1)
Sidebar: Thin Clients on the Internet	237	(1)
Disadvantages	237	(1)
Workstation Configuration	238	(9)
Client Software	238	(2)
Protocols	240	(2)
Sidebar: NetBIOS	242	(1)
Sidebar: IPX/SPX and UNIX	243	(2)
Network Interface Cards	245	(2)
CHAPTER 4 NETWORK AND SERVER PREPARATION	247	(10)
Centralized Control	247	(3)
Advantages	248	(1)
Disadvantages	248	(1)
Steps to Deployment	248	(1)
Software Distribution	249	(1)
Sidebar: Asset Management	250	(1)
Planning Network Access	250	(7)
User Accounts	251	(1)
Sidebar: Creating User Accounts	252	(1)
Sidebar: User Logons	253	(1)
Control Considerations	254	(1)
Client Management	255	(2)
CHAPTER 5 INTEGRATED NETWORKING	257	(10)
NetWare and Windows NT	258	(2)
NetWare Side	258	(1)
NT Side	259	(1)
NOSs and IBM Mainframes/AS/400s	260	(2)
Windows NT	261	(1)
Novell NetWare	262	(1)
Macintosh Clients	262	(2)
NT	263	(1)
NetWare	263	(1)
Linux	264	(1)
UNIX	264	(3)
NetWare	265	(1)
NT	265	(2)
CHAPTER 6 USER PREPARATION AND HELP	267	(14)
Training	267	(3)
Getting Started	268	(1)
Cross-Training	268	(1)
Types of Training	269	(1)
Morale	270	(2)
Developing a Team Attitude	270	(1)
Keeping Your People Happy	271	(1)
Help Desk	272	(4)
Setting Up a Help Desk	273	(2)
Self-Help Support Systems	275	(1)
Policies and Procedures	276	(5)
Policy Guidelines	276	(2)
Possible Procedures	278	(3)
BOOK SIX CONFIGURING INTERNET CLIENTS	281	(60)
Introduction to Book Six	281	(2)
CHAPTER 1 PRELIMINARY GROUNDWORK	283	(14)
Using the Internet in Business	283	(5)
Advantages	284	(3)
Disadvantages	287	(1)
What Can You Do with the Internet?	288	(6)
Email	289	(1)
Transferring Files	289	(1)
Real-Time Conferences and Meetings	289	(1)
Web-Based Calendaring	290	(1)
Sidebar: Internet Telephony	291	(1)
Increase Business	291	(1)
Virtual Private Networks	292	(2)
Planning Strategies	294	(3)
CHAPTER 2 TERMINOLOGY AND TECHNOLOGY	297	(12)
Dial-Up or High-Speed Connections?	297	(3)
Sidebar: Phone Lines versus High-Speed Lines	298	(1)
Dial-Up	298	(1)
High-Speed Lines	299	(1)
Sidebar: Connecting a NetWare LAN to the Internet	300	(1)
Service Providers	300	(3)
ISP Services	300	(1)
Sidebar: LAN-Connected Minis	301	(1)
Finding an ISP	302	(1)
Internet Addressing	303	(2)
IP Address	304	(1)
Subnet Masks	305	(1)
Default Gateway	305	(1)
Intranets	305	(4)
Requirements for an Intranet	306	(1)
Making the Most of an Intranet	307	(2)
CHAPTER 3 HARDWARE AND CONNECTIONS	309	(10)
Connections	309	(6)
Modems	311	(1)
Sidebar: Modem Protocols	312	(1)
DSL Modems	312	(1)
ISDN	313	(1)
Sidebar: Cable Modems	313	(1)
Frame Relay	314	(1)
T1, Fractional T1, and T3 Lines	314	(1)
Sidebar: SMDS and ATM	315	(1)
Sidebar: Which Lines to Use	315	(1)
Client Issues	315	(4)
Client Hardware	315	(1)
Client Operating Systems	316	(1)
Client Network Configuration	316	(3)
CHAPTER 4 SOFTWARE AND CONFIGURATION	319	(14)
Internet Browsers	319	(3)
Internet Explorer	320	(1)
Netscape Navigator and Communicator	321	(1)
NCSA Mosaic	322	(1)
Email Applications	322	(2)
Internet Mail, Outlook Express	322	(1)
Netscape Messenger	323	(1)
Eudora	324	(1)
Other Applications	324	(1)
Common Configuration Details	325	(3)
Account Information	325	(1)
Email Account	326	(1)
News	327	(1)
Sidebar: Common Port Numbers	328	(1)
Configuring the Client	328	(5)
Windows 95/98	329	(1)
Windows NT 4.0	329	(1)
NT 3.51	330	(1)
Macintosh	330	(1)
Sidebar: Login Scripts	331	(2)
CHAPTER 5 TRAINING, SECURITY, AND POLICIES	333	(8)
Training	333	(1)
Sidebar: Outsourcing Training	334	(1)
Security	334	(2)
Passwords	334	(1)
Email Security	335	(1)
Policies and Guidelines	336	(5)
Internet Policy Suggestions	336	(1)
Email Policies	337	(1)
Security Policies	338	(1)
Internet Guidelines and Information	339	(2)
BOOK SEVEN MANAGING REMOTE ACCESS	341	(60)
Introduction to Book Seven	341	(2)
CHAPTER 1 PRELIMINARY GROUNDWORK	343	(12)
Defining Remote Networking	344	(7)
Remote Access Solutions	344	(4)
Types of Remote Users	348	(1)
Sidebar: Remote Access Activities	349	(1)
Advantages of Remote Access	349	(1)
Disadvantages of Remote Access	350	(1)
Providing for Remote Users	351	(4)
Supplying the Virtual Office	351	(1)
Tips for Remote Users	352	(3)
CHAPTER 2 TERMINOLOGY AND TECHNOLOGY	355	(12)
Modems for Remote Access	355	(5)
28.8 and 33.6 Modems	356	(1)
56Kbps Technology	356	(1)
ISDN Modems	356	(1)
xDSL	357	(1)
Cable Modems	358	(1)
Sidebar: Types of DSL Service Offerings	358	(1)
Sidebar: Dial-Up Services Example	359	(1)
Sidebar: Modem Guidelines	360	(1)
Remote Connections	360	(2)
Frame Relay	360	(1)
ISDN	361	(1)
X.25 Technology	361	(1)
Fractional T1, T1	362	(1)
Understanding Virtual Private Networks	362	(2)
Remote Access Protocols	362	(1)
Advantages of the VPN	363	(1)
Security	364	(3)
Authentication	365	(1)
Miscellaneous Security Issues	366	(1)
CHAPTER 3 PLANNING STRATEGIES	367	(12)
Planning for Remote Access	367	(4)
User Considerations	368	(1)
Network and Connection Issues	369	(1)
Installation and Management Considerations	370	(1)
Avoiding Bottlenecks	370	(1)
VPNs--Internet Remote Access	371	(4)
Defining a VPN	372	(1)
Sidebar: Tunneling	372	(1)
Security and Authentication	373	(1)
VPN Management	374	(1)
Dial-Up or VPN?	374	(1)
Security	375	(4)
Miscellaneous Issues	376	(1)
More on Passwords	377	(2)
CHAPTER 4 CLIENT, SERVER, AND NETWORK PREPARATIONS	379	(14)
Network Equipment	380	(7)
RAS Servers and Equipment	380	(2)
Sidebar: Server Operating System--Windows NT Server	382	(1)
Modem Pools	382	(1)
ISDN Modems	383	(1)
xDSL	383	(1)
CSU/DSU	384	(1)
Routers and Bridges	384	(1)
Sidebar: Data Compression	385	(2)
Multiplexors and Multichannels	387	(1)
Client Computers	387	(1)
Hand-Helds	387	(1)
Notebooks and Desktops	388	(1)
Client Operating Systems	388	(5)
Sidebar: Portable Computers and PCMCIA	389	(1)
Windows 95/98	389	(1)
Windows NT Workstation	390	(1)
Novell NetWare	390	(1)
Sidebar: Login Scripts	391	(1)
Apple Remote Access	392	(1)
CHAPTER 5 POLICIES AND PROCEDURES	393	(8)
Task Lists	393	(2)
Administrator's To-Do List	394	(1)
Remote User's To-Do List	394	(1)
Remote Access Policies	395	(3)
Defining Remote Access Users	396	(1)
Legal Issues	396	(1)
Other Issues	397	(1)
Security Policies for Telecommuters	398	(3)
Developing a Policy	398	(1)
Sample Policies	399	(2)
EXPANDING THE NETWORK	401	(114)
BOOK EIGHT THE INTERNET, INTRANETS, AND EXTRANETS	403	(84)
Introduction to Book Eight	403	(2)
CHAPTER 1 PRELIMINARY GROUNDWORK	405	(10)
About the Internet	405	(5)
Legal Issues	406	(1)
Ethics and Netiquette	406	(1)
Sidebar: Web Site Legalities	407	(1)
The Future of the Internet	408	(2)
Advantages and Disadvantages of Using the Internet	410	(5)
Advantages	411	(1)
Sidebar: The Internet and Your Business	412	(1)
Disadvantages	413	(2)
CHAPTER 2 TERMINOLOGY AND TECHNOLOGY	415	(10)
Basic Terminology	415	(3)
HTML and HTTP	415	(1)
Secure Protocols	416	(1)
URL	416	(1)
Internet Services	417	(1)
CGI--Common Gateway Interface	418	(1)
TCP/IP Basics	418	(7)
TCP and IP	418	(1)
IP Addressing	419	(1)
Sidebar: Binary Format	420	(1)
Assigning Network IDs	421	(1)
Subnets	422	(1)
Sidebar: Implementing Subnetting	422	(1)
IP Routing	423	(1)
Sidebar: Java and ActiveX	423	(2)
CHAPTER 3 PLANNING NETWORK STRATEGIES	425	(8)
Planning Internet Uses	425	(4)
Business Advantages of the Internet	425	(1)
Internet Services	426	(3)
Internet Service Providers	429	(2)
Which Services Do You Want?	429	(1)
Questions to Ask	429	(1)
Web Server Questions	430	(1)
Internet Access Task List	431	(2)
CHAPTER 4 PREPARATIONS AND HARDWARE	433	(10)
Connections and Access Devices	433	(6)
Sidebar: Internet Gateways	434	(1)
Dedicated or Dial-Up?	434	(1)
Modems and Phone Lines	434	(1)
ISDN Modems and Lines	435	(1)
xDSL	436	(1)
Sidebar: X.25	436	(1)
Frame Relay	436	(1)
Fractional T1, T1	437	(1)
T3	437	(1)
ATM	437	(1)
Sidebar: Broadband Access	438	(1)
Security Devices	439	(4)
Proxy Servers	439	(1)
Firewalls	440	(1)
Sidebar: Firewall Requirements	441	(2)
CHAPTER 5 SECURITY AND POLICIES	443	(8)
Security for Your LAN	444	(2)
LAN Passwords	444	(1)
Outside Passwords	445	(1)
Policies and Procedures	446	(5)
Security Policies	446	(1)
Email Policies	447	(1)
Web Policies	448	(1)
Procedures	449	(2)
CHAPTER 6 INTRANETS AND EXTRANETS	451	(16)
Intranets	452	(6)
Advantages and Disadvantages of Intranets	452	(1)
Preparing for the Intranet	453	(1)
Managing an Intranet	454	(1)
Creating Content	455	(1)
Sidebar: FrontPage	456	(1)
Intranet Technology	457	(1)
Extranets	458	(9)
Extranets as an Extended Intranet	458	(1)
Advantages and Disadvantages	459	(1)
Security and Extranets	460	(1)
Security Goals for Extranets	461	(1)
Virtual Private Networks	461	(2)
Secure Sockets Layer	463	(1)
ISP Security	464	(3)
CHAPTER 7 RUNNING A WEB SERVER	467	(20)
Getting Ready for the Commercial Web	468	(3)
Planning and Preparation	468	(1)
Extranet Management	469	(1)
Commerce Servers	469	(1)
Preparing to Secure a Web Site	470	(1)
E-Commerce	471	(1)
The Business of Running a Web Server	471	(2)
Credit on the Net	471	(1)
Common Internet Business Mistakes	472	(1)
Web Site Management	472	(1)
Sidebar: PINGing as Troublshooting	473	(1)
Preparing to Run a Web Server	473	(9)
Web Server Requirements	474	(1)
Domain Name	474	(1)
Content	475	(1)
Web Certification and Training	475	(1)
Sidebar: HTML Language	476	(2)
Sidebar: Major Web Certifications	478	(1)
Web Site Performance	479	(2)
Web Server Search Engines	481	(1)
Web Server Packages	482	(5)
Netscape SuiteSpot	482	(1)
Sidebar: Robots, Spiders, and Ants	483	(1)
UNIX Web Servers	484	(1)
Microsoft's BackOffice	484	(1)
Microsoft Internet Information Server	485	(1)
Sidebar: Claris Internet Solutions	485	(2)
BOOK NINE OUTSOURCING	487	(28)
Introduction to Book Nine	487	(2)
CHAPTER 1 PRELIMINARY GROUNDWORK	489	(6)
Advantages and Disadvantages	490	(2)
Advantages of Outsourcing	490	(1)
Disadvantages of Outsourcing	491	(1)
Outsourcing Now and in the Future	492	(3)
What's Hot in Outsourcing	492	(1)
What the Future Holds	493	(2)
CHAPTER 2 PLANNING AND PREPARATIONS	495	(10)
When to Outsource	496	(1)
Finding an Outsourcer	497	(1)
Working with the Outsourcer	498	(1)
Employee Support	499	(2)
Sidebar: Service Level Agreements	500	(1)
Contracts	501	(4)
Items to Check or Add	501	(2)
Before Signing	503	(1)
Renegotiating Outsourcing Contracts	503	(2)
CHAPTER 3 TYPES OF OUTSOURCERS	505	(10)
Network Services	506	(1)
Internet Services	507	(2)
Remote Access	509	(1)
Sidebar: Layer 2 and/or 3 Tunnelling	510	(1)
Outsourcing Your Intranet	510	(2)
Enterprise WAN Outsourcing	512	(1)
Migration Outsourcing	512	(3)
NETWORK MAINTENANCE	515	(132)
BOOK TEN BACKING UP THE SYSTEM	517	(52)
Introduction to Book Ten	517	(2)
CHAPTER 1 PRELIMINARY GROUNDWORK	519	(6)
General Backup Information	519	(3)
Local or Centralized?	520	(2)
Time and Resources	522	(1)
Advantages and Disasters	522	(3)
Advantages of Backing Up	523	(1)
Disasters	523	(2)
CHAPTER 2 TERMINOLOGY AND TECHNOLOGY	525	(12)
Fault Tolerance and Redundancy	525	(6)
Basic Protection	526	(1)
RAID	527	(2)
Mirrored Server(s)	529	(2)
Types of Backups	531	(2)
Full Backups	532	(1)
Incremental Backups	532	(1)
Differential Backups	533	(1)
Copying Files	533	(1)
Online Services and Backup Security	533	(4)
Data Encryption	535	(1)
Additional Security	536	(1)
CHAPTER 3 PLANNING STRATEGIES	537	(12)
Backup Information and Requirements	538	(4)
Backup Log Information	538	(2)
System Disk	540	(1)
Application Disks	541	(1)
Files to Back Up	541	(1)
Sidebar: Windows NT Server Registry	542	(1)
Backup Strategy	542	(2)
Server and/or Client Backups?	543	(1)
Creating Your Own Strategy	543	(1)
Other Backup Issues	544	(1)
Scheduling	544	(3)
Sidebar: Rotation and Scheduling Examples	546	(1)
Documenting Backups	547	(2)
CHAPTER 4 PREPARATIONS, HARDWARE, AND SOFTWARE	549	(10)
Backup Devices	549	(3)
Tape Drives	552	(3)
Tape Information and Advice	553	(1)
Sidebar: Data Compression	554	(1)
Backup Standards	554	(1)
Backup Software	555	(1)
Testing and Restoring Backups	556	(3)
Testing Backups	556	(1)
Restoring Backups	557	(2)
CHAPTER 5 POLICIES AND DISASTER RECOVERY	559	(10)
Backup Policies	559	(2)
Start with Questions	560	(1)
Policy Statements	560	(1)
Disaster Recovery	561	(8)
Problems with Making a Plan	562	(1)
Forming a Plan	563	(1)
Writing the Plan	564	(1)
Disaster Recovery Policies	565	(1)
Sidebar: Protecting Hardware Components	565	(1)
Sample Topics for the Plan	566	(3)
BOOK ELEVEN NETWORK SECURITY	569	(54)
Introduction to Book Eleven	569	(2)
CHAPTER 1 PRELIMINARY GROUNDWORK	571	(12)
Advantages and Disadvantages of Network Security	572	(1)
Advantages	572	(1)
Disadvantages	573	(1)
Assessing Your Risks	573	(2)
Risk Categories	574	(1)
Finding Solutions	574	(1)
Security Hotspots	575	(8)
Internal Network Security	575	(3)
Sidebar: C2 Security Compliance	578	(1)
External Security	578	(3)
Sidebar: Packet Sniffing, IP Spoofing, and Cryptography	581	(2)
CHAPTER 2 PLANNING NETWORK STRATEGIES	583	(10)
System Administration	583	(3)
User Administration	584	(1)
Server Administration	584	(1)
Resource Administration	585	(1)
Physical Security	586	(3)
General Protection	586	(1)
Server Room Security	587	(1)
Sidebar: IBM Legacy Systems Security	588	(1)
Network Auditing	589	(4)
Preparing to Audit	589	(1)
Sidebar: NOS Auditing	590	(1)
Network Analysis Tools	590	(3)
CHAPTER 3 PREPARATIONS THROUGH POLICIES	593	(14)
Policies	594	(10)
Server Room	594	(1)
Administrators' Policies	594	(2)
Record Keeping	596	(1)
Downtime Policy	596	(1)
Routine Preventative Maintenance	597	(1)
Backups	597	(1)
Fault Tolerance	598	(1)
Disaster Recovery	598	(1)
Application Security	598	(2)
User Policies	600	(1)
Remote Access	601	(1)
Internet Policies	602	(2)
Inappropriate Usage	604	(1)
Procedures	604	(3)
CHAPTER 4 INTERNET SECURITY	607	(16)
Threats to Your System	607	(2)
Hackers/Crackers	608	(1)
Internal Users	608	(1)
Protecting Your System	609	(2)
Making a Plan	610	(1)
Implementing the Plan	610	(1)
From Routers to Firewalls	611	(4)
Routers	611	(1)
Sidebar: Routing Tables and Stateful Inspection	612	(1)
Proxy Servers/Application Gateways	612	(1)
Firewalls	613	(2)
Miscellaneous Security Issues	615	(8)
E-Commerce Security	615	(1)
Spam and Cookies	616	(1)
Email Security	617	(1)
Web Server Placement	617	(4)
Detecting Network Intruders	621	(2)
BOOK TWELVE OPTIMIZING THE NETWORK	623	(24)
Introduction to Book Twelve	623	(2)
CHAPTER 1 PRELIMINARY GROUNDWORK	625	(8)
Preventative Maintenance	625	(2)
First Steps	626	(1)
Final Steps	626	(1)
Network Resource Planning	627	(3)
Performance Management Software	628	(1)
Planning Network Optimization	629	(1)
Implementation	629	(1)
Steps to Optimization	630	(3)
Optimization Team	631	(1)
Implementing Solutions	631	(2)
CHAPTER 2 PLANNING STRATEGIES	633	(14)
System Improvement Advice	633	(10)
Processors and Boards	634	(1)
Memory	635	(1)
Disk Subsystem Optimization	636	(1)
RAID	636	(5)
Multiple Network Cards on the Server	641	(1)
Miscellaneous Optimizing Options	642	(1)
Bandwidth Issues	643	(4)
Bridges	643	(1)
NICs	644	(1)
Sidebar: Boosting Web Server Bandwidth	644	(1)
Optimizing Bandwidth	645	(1)
Finding Bandwidth Bottlenecks	646	(1)
AFTERWORD	647	(2)
REFERENCE MATERIALS	649	(2)
APPENDIX A NETWORK MAPS AND MODELS	651	(24)
APPENDIX B TROUBLESHOOTING	675	(14)
APPENDIX C TASK LISTS	719	(16)
APPENDIX D IP ADDRESSING	735	(26)
APPENDIX E TECHNOLOGIES AND HARDWARE	761	(60)
APPENDIX F ACRONYMS	821	(8)
APPENDIX G NETWORK OPERATING SYSTEMS	829	(12)
INDEX	841