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9780538440189

Comprehensive Self-Study Manual for Retail Readiness Certification Prep

by ; ;
  • ISBN13:

    9780538440189

  • ISBN10:

    053844018X

  • Edition: 1st
  • Format: Paperback
  • Copyright: 2004-12-28
  • Publisher: South-Western Educational Pub

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Supplemental Materials

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Summary

Get prepared for the National Retail Federation (NRF) Foundation's National Professional Certification in Customer Service! Retail Readiness is an online and/or print-based certification prep program. The comprehensive online prep course covers retail, customer service, and selling. The Retail Readiness text serves as an optional print resource and study tool--use it alone or to support the online materials. All solutions are included right in the text to make preparation easy and complete. So, the choice is yours--online, print, or both. These materials provide a strong foundation in customer service, retail, and selling and prepare users for the Certification Exam.

Table of Contents

Importance of Superior Customer Service
Customer Needs and Wants Interact with Customers Provide Superior Customer Service
Handle Difficult Situations
Build Permanent Customer Relations Successful
Selling Technology and Selling Preparing to Sell Developing the Sale Closing and Beyond Retail Selling
The Retail Industry Plan Your Business Strategy
Select and Handle Merchandise Evaluate Store's Location and Design
Manage Your Business Functions Legal and Ethical Retailing
Table of Contents provided by Publisher. All Rights Reserved.

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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