Introduction | p. 1 |
A+ Essentials 220-701 | |
Hardware | p. 3 |
Categorize storage devices and backup media | p. 3 |
Explain motherboard components, types, and features | p. 6 |
Classify power supplies types and characteristics | p. 16 |
Explain the purpose and characteristics of CPUs and their features | p. 18 |
Explain cooling methods and devices | p. 21 |
Compare and contrast memory types, characteristics and their purpose | p. 22 |
Distinguish between the different display devices and their characteristics | p. 25 |
Install and configure peripherals and input devices | p. 27 |
Summarize the function and types of adapter cards | p. 29 |
Install, configure, and optimize laptop components and features | p. 32 |
Install and configure printers | p. 35 |
Quick-Check Answer Key | p. 40 |
Answers and Explanations | p. 41 |
Troubleshooting, Repair, and Maintenance | p. 57 |
Given a scenario, explain the troubleshooting theory | p. 57 |
Given a scenario, explain and interpret common hardware and operating system symptoms and their causes | p. 60 |
Given a scenario, determine the troubleshooting methods and tools for printers | p. 64 |
Given a scenario, explain and interpret common laptop issues and determine the appropriate basic troubleshooting method | p. 67 |
Given a scenario, integrate common preventative maintenance techniques | p. 71 |
Quick-Check Answer Key | p. 81 |
Answers and Explanations | p. 82 |
Operating System and Software | p. 95 |
Compare and contrast the different Windows Operating Systems and their features | p. 95 |
Given a scenario, demonstrate proper use of user interfaces | p. 104 |
Explain the process and steps to install and configure the Windows OS | p. 109 |
Explain the basics of boot sequences, methods, and startup utilities | p. 119 |
Quick-Check Answer Key | p. 122 |
Answers and Explanations | p. 123 |
Networking | p. 137 |
Summarize the basics of networking fundamentals, including technologies, devices, and protocols | p. 137 |
Categorize network cables and connectors and their implementations | p. 148 |
Compare and contrast the different network types | p. 153 |
Quick-Check Answer Key | p. 159 |
Answers and Explanation | p. 160 |
Security | p. 175 |
Explain the basic principles of security concepts and technologies | p. 175 |
Summarize the following security features | p. 183 |
Quick-Check Answer Key | p. 189 |
Answers and Explanations | p. 190 |
Operational Procedures | p. 201 |
Outline the purpose of appropriate safety and environmental procedures and given a scenario apply them | p. 201 |
Given a scenario, demonstrate the appropriate use of communication skills and professionalism in the workplace | p. 211 |
Quick-Check Answer Key | p. 218 |
Answers and Explanations | p. 219 |
A+ 220-702 | |
Hardware | p. 229 |
Given a scenario, install, configure, and maintain personal computer components | p. 229 |
Given a scenario, detect problems, troubleshoot, and repair/replace personal computer components | p. 240 |
Given a scenario, install, configure, detect problems, troubleshoot, and repair/replace laptop components | p. 248 |
Given a scenario, select and use the following tools | p. 249 |
Given a scenario, detect and resolve common printer issues | p. 251 |
Quick-Check Answer Key | p. 258 |
Answers and Explanations | p. 259 |
Operating Systems | p. 273 |
Select the appropriate commands and options to troubleshoot and resolve problems | p. 273 |
Differentiate between Windows Operating System directory structures (Windows 2000, XP, and Vista) | p. 284 |
Given a scenario, select and use system utilities/tools and evaluate the results | p. 287 |
Evaluate and resolve common issues | p. 297 |
Quick-Check Answer Key | p. 304 |
Answers and Explanations | p. 305 |
Networking | p. 323 |
Troubleshoot client-side connectivity issues using appropriate tools | p. 323 |
Install and configure a small office home office (SOHO) network | p. 336 |
Quick-Check Answer Key | p. 345 |
Answers and Explanations | p. 346 |
Security | p. 359 |
Given a scenario, prevent, troubleshoot, and remove viruses and malware | p. 359 |
Implement security and troubleshoot common issues | p. 363 |
Quick-Check Anser Key | p. 379 |
Answers and Explanations | p. 380 |
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