Top
| Introduction | p. 1 |
| A+ Essentials 220-701 | |
| Hardware | p. 3 |
| Categorize storage devices and backup media | p. 3 |
| Explain motherboard components, types, and features | p. 6 |
| Classify power supplies types and characteristics | p. 16 |
| Explain the purpose and characteristics of CPUs and their features | p. 18 |
| Explain cooling methods and devices | p. 21 |
| Compare and contrast memory types, characteristics and their purpose | p. 22 |
| Distinguish between the different display devices and their characteristics | p. 25 |
| Install and configure peripherals and input devices | p. 27 |
| Summarize the function and types of adapter cards | p. 29 |
| Install, configure, and optimize laptop components and features | p. 32 |
| Install and configure printers | p. 35 |
| Quick-Check Answer Key | p. 40 |
| Answers and Explanations | p. 41 |
| Troubleshooting, Repair, and Maintenance | p. 57 |
| Given a scenario, explain the troubleshooting theory | p. 57 |
| Given a scenario, explain and interpret common hardware and operating system symptoms and their causes | p. 60 |
| Given a scenario, determine the troubleshooting methods and tools for printers | p. 64 |
| Given a scenario, explain and interpret common laptop issues and determine the appropriate basic troubleshooting method | p. 67 |
| Given a scenario, integrate common preventative maintenance techniques | p. 71 |
| Quick-Check Answer Key | p. 81 |
| Answers and Explanations | p. 82 |
| Operating System and Software | p. 95 |
| Compare and contrast the different Windows Operating Systems and their features | p. 95 |
| Given a scenario, demonstrate proper use of user interfaces | p. 104 |
| Explain the process and steps to install and configure the Windows OS | p. 109 |
| Explain the basics of boot sequences, methods, and startup utilities | p. 119 |
| Quick-Check Answer Key | p. 122 |
| Answers and Explanations | p. 123 |
| Networking | p. 137 |
| Summarize the basics of networking fundamentals, including technologies, devices, and protocols | p. 137 |
| Categorize network cables and connectors and their implementations | p. 148 |
| Compare and contrast the different network types | p. 153 |
| Quick-Check Answer Key | p. 159 |
| Answers and Explanation | p. 160 |
| Security | p. 175 |
| Explain the basic principles of security concepts and technologies | p. 175 |
| Summarize the following security features | p. 183 |
| Quick-Check Answer Key | p. 189 |
| Answers and Explanations | p. 190 |
| Operational Procedures | p. 201 |
| Outline the purpose of appropriate safety and environmental procedures and given a scenario apply them | p. 201 |
| Given a scenario, demonstrate the appropriate use of communication skills and professionalism in the workplace | p. 211 |
| Quick-Check Answer Key | p. 218 |
| Answers and Explanations | p. 219 |
| A+ 220-702 | |
| Hardware | p. 229 |
| Given a scenario, install, configure, and maintain personal computer components | p. 229 |
| Given a scenario, detect problems, troubleshoot, and repair/replace personal computer components | p. 240 |
| Given a scenario, install, configure, detect problems, troubleshoot, and repair/replace laptop components | p. 248 |
| Given a scenario, select and use the following tools | p. 249 |
| Given a scenario, detect and resolve common printer issues | p. 251 |
| Quick-Check Answer Key | p. 258 |
| Answers and Explanations | p. 259 |
| Operating Systems | p. 273 |
| Select the appropriate commands and options to troubleshoot and resolve problems | p. 273 |
| Differentiate between Windows Operating System directory structures (Windows 2000, XP, and Vista) | p. 284 |
| Given a scenario, select and use system utilities/tools and evaluate the results | p. 287 |
| Evaluate and resolve common issues | p. 297 |
| Quick-Check Answer Key | p. 304 |
| Answers and Explanations | p. 305 |
| Networking | p. 323 |
| Troubleshoot client-side connectivity issues using appropriate tools | p. 323 |
| Install and configure a small office home office (SOHO) network | p. 336 |
| Quick-Check Answer Key | p. 345 |
| Answers and Explanations | p. 346 |
| Security | p. 359 |
| Given a scenario, prevent, troubleshoot, and remove viruses and malware | p. 359 |
| Implement security and troubleshoot common issues | p. 363 |
| Quick-Check Anser Key | p. 379 |
| Answers and Explanations | p. 380 |
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