* Work effectively with mobile devices: laptops, tablets, and smartphones
* Configure Windows settings, components, and administrative tools
* Manage and troubleshoot Linux, macOS, Android, and iOS
* Administer and support basic IT infrastructure including IP networking, IoT devices, virtualization, cloud-based systems, and backup systems
* Understand security features such as firewalls, multifactor authentication, permissions, and access control
* Defend against malware, network threats, and social engineering
* Comprehensive reporting and feedback
* Customized testing in study, practice exam, or flash card modes