Computing Information Technology : The Human Side

by Gordon, Steven R.

• ISBN13: 9781931777520
• ISBN10: 1931777527
• eBook ISBN(s): 9781931777681
• Format: Paperback
• Copyright: 2003-04-01
• Publisher: Igi Global
• More Book Details
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Summary

"From the senior management to the clerical and support group levels, this study addresses the possible pitfalls and triumphs of implementing information technology (IT) into organizations in terms of organizational strategies, structures, and communication methods. Issues of human-computer interaction, ethics, privacy, and security are raised to help facilitate a sociopragmatic and constuctivist understanding of IT culture."

Table of Contents

Preface	vii
Steven Gordon
SECTION I: WEB SITE USER INTERFACE
Navigational Tools in Hypertext Information Retrieval Frames and an Expandable Table of Contents	1	(21)
Rawiwan Tenissara
Website Interactivity and Amusement: Techniques and Effects	22	(13)
Yuan Gao
Techniques for Visualizing Website Usage Patterns with an Adaptive Neural Network	35	(6)
Victor Perotti
Using Usability Factors to Predict the E-Commerce User Experience	41	(8)
Adrie Stander
SECTION II: INTERFACE DESIGN AND USABILITY
Social Issues in the Administration of Information Systems Survey Research	49	(29)
Susan K. Lippert
User Interfaces and Markup Language Programming: The Effects of Interaction Mode on User Performance and Satisfaction	78	(32)
Jeffrey Hsu
Development of a Task Model for the Analysis and Retrieval of Statistical Data	110	(24)
Peter N. Hyland
SECTION III: END USER COMPUTING
Media Selection and End-User Satisfaction: An Empirical Study of Help-Desk Using SERVQUAL	134	(12)
Sang-Gun Lee
Sangjin Yoo
Zoonky Lee
End User Support Usage	146	(15)
Robin Munkvold
Users as Developers --- Conditions and Effects of User Systems Development	161	(10)
Anders Avdic
Solving Common Business Problems with Microsoft Office®	171	(20)
Kathryn Marold
Gwynne Larsen
SECTION IV: INFORMATION TECHNOLOGY AND THE ORGANIZATION
Changing a Business School Corporate Culture: Teaching in the 21st Century on a Different Blackboard	191	(10)
Jennifer Paige Nightingale
The Role of the Organizational Context in the Use of a Workflow System: Lessons from a Case Study	201	(19)
Anabela Sarmento
Strategic Models for the Delivery of Personal Financial Services: The Role of Infocracy	220	(13)
Steven Gordon
Paul Mulligan
Role of Behavioral Factors in Strategic Alliances	233	(20)
Chong Kim
Purnendu Mandal
Dale H. Shao
SECTION V: THE HUMAN SIDE IN IT RESEARCH
Building a Custom Client-Side Research Tool for Online Web-Based Experiments	253	(14)
Stu Westin
Towards a Sociopragmatic-Constructivist Understanding of Information Systems	267	(31)
Boris Wyssusek
Martin Schwartz
Dr. Glinz
About the Authors	298	(7)
Index	305