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9780850132724

Confessions of an Unmanager

by ;
  • ISBN13:

    9780850132724

  • ISBN10:

    085013272X

  • Format: Hardcover
  • Copyright: 1997-05-01
  • Publisher: Dartnell Corp
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List Price: $28.50

Table of Contents

Preface iii(4)
About the Authors vii
1 All Shook Up
1(6)
2 Two Different Worlds
7(8)
3 The Calm Before the Storm
15(6)
4 Through the Looking Glass
21(8)
5 Major Disappointments
29(4)
6 Sir Isaac Trisha
33(4)
7 We're Not in Kansas Anymore
37(12)
8 Great Expectations
49(10)
9 Seeing Is Believing
59(4)
10 Leadership
63(10)
11 The Death of a Primate
73(8)
12 Process, Teams, and "Ergonomic" Dave
81(8)
13 Trisha and the Lion Tamer
89(6)
14 Feels Like Team Spirit
95(8)
15 "Operation Egghead"
103(12)
16 Trouble in Paradise
115(8)
17 The First Big Payoff
123(10)
18 The Ratings Game
133(12)
19 High Quality and "Franklin's Folly"
145(10)
20 Customer Service Was Never Like this
155(10)
21 "Operation Piggyback" and the Company of the Future
165(14)
22 Moments of Truth
179(8)
23 Good Times and a Parting Principle
187(4)
24 Pass It On
191

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