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9780787985622

Conflict Resolution for Managers and Leaders, Trainer's Manual The CDR Associates Training Package

by Unknown
  • ISBN13:

    9780787985622

  • ISBN10:

    0787985627

  • Edition: 1st
  • Format: Loose-leaf
  • Copyright: 2007-07-16
  • Publisher: Jossey-Bass

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Summary

CDR Associates' training programs have been recognized throughout the world for their high-quality, effective, and innovative approaches to handling conflict in diverse workplace settings. Conflict Resolution for Managers and Leaders is a comprehensive training package. CDR Associates offers their proven program for teaching participants the key concepts and skills in conflict management, negotiation, and dispute resolution.The Conflict Resolution for Managers and Leaders training package consists of a participant's workbook and a trainer's manual, which includes interactive exercises, presentations, group discussions, skill practices, and role play simulations.

Author Biography

CDR has been a premier conflict resolution and training organization throughout the US and around the world for more than 25 years. Their clients include United Airlines, Levi Strauss, The US Departments of Treasury, Interior, and Reclamation, Air West, the Supreme Court of Ohio, the United Nations Institute for Training and Research, the Ceyhan Oil Pipeline Project, the Federal Reserve, the South Africa National Peace Secretariat. Among their staff are Chris Moore (The Mediation Process), Bernie Mayer (The Dynamics of Conflict Resolution, Beyond Neutrality), Suzanne Ghais (Extreme Facilitation), and many others. Ms. Ghais will be the project leader for this training package, ably assisted by Bernie Mayer. CDR has its home offices in Boulder, Colorado.

Table of Contents

Acknowledgments
About Cdr Associates
Introduction
CDR’s Training Strategy
CDR’s Approach to Conflict and Collaboration
Overview of the Modules
Contents of the Modules
What Every Trainer Should Know
A Lifelong Journey
Dynamics of Competition and Cooperation
Causes and Dynamics of Conflict
Interest-Based Negotiation and Problem Solving
Communication Skills I: Effective Listening
Communication Skills II: Framing and Reframing
Raising Conflict Productively
Structural Conflict in Organizations
Facilitative Leadership
Table of Contents provided by Publisher. All Rights Reserved.

Supplemental Materials

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The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

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