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The Conflict Resolution Toolbox: Models and Maps for Analyzing, Diagnosing, and Resolving Conflict

by Gary T. Furlong ( )

ISBN13: 9780470678497
ISBN10: 0470678496
Format: eBook
Copyright: 2010-03-01
Publisher: Wiley

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1. The Conflict Resolution Toolbox: Models and Maps for Analyzing, Diagnosing, and Resolving Conflict > ISBN13: 9780470678497

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Summary

Praise for The Conflict Resolution Toolbox

"With this marvelously engaging handbook, Gary Furlong guides us on the path to continuous improvement in how we diagnose and resolve conflict. Furlong’s toolbox is practical, clear and informative. Using an easy style and highly relevant case studies, Gary describes eight important models that we can use to help us diagnose and resolve conflicts. Keep this one in your briefcase—don’t leave home without it."

Jennifer Lynch, Q.C., Conflict Management Systems Designer, and Board of Directors, Association for Conflict Resolution

"The Conflict Resolution Toolbox is a book I wish I had when I was a novice mediator! The concepts and theories that took me years to uncover are now elegantly distilled into eight conflict resolution models presented in one user-friendly handbook. Furlong’s approach can help practitioners better analyze and resolve even the most intractable conflicts. I highly recommend this resource to all my colleagues—experienced and novice alike!"

John S. Barkat, Ph.D., Ombudsman, Pace University; Former President, The Ombudsman Association; and Founder, Collaboration at Work

"Gary Furlong joins theory to practice in a manner that provides even experienced practitioners with useful guidance on best practices. His emphasis on rational and creative diagnosis leading to effective action should be pasted in the front of ADR daybooks as a reminder of the fundamentals. I hope this is just volume one in the series."

David McCutcheon, President, ADR Institute of Canada

"Mediation teachers across the globe will enrich their classrooms by incorporating Furlong’s essential analysis, and practical applications. We have built an entire course around this conflict analysis model, and students come back to this material throughout their careers."

Elaine Newman, Arbitrator and Mediator, Academic Coordinator, Dispute Resolution Programs, Atkinson Faculty, York University

"Gary Furlong’s eight models on conflict and dispute resolution offer one of the most comprehensive and thoughtful analyses of the sources of conflict, how it can be effectively managed and, should disputes arise, how they are best resolved. Keep this toolbox close at hand. You will use it often!"

D. Paul Emond, Professor of Law & Director, Part-Time LL.M. in Dispute Resolution, Osgoode Hall Law School

Foreword
Acknowledgements
Introduction
We All "Practice" Conflict Resolution Daily
Diagnosis: Finding the Root Causes of Conflict
Theories vs. Models in a Practice Profession
A Wide Range of Conflict Analysis Models
Becoming a Reflective Practitioner
Summary
How to Use this Book
Overview of the Models
Why These Eight Models?
The Circle of Conflict
The Triangle of Satisfaction
The Boundary Model
The Interests/Rights/Power Model
The Dynamics of Trust
The Dimensions Model
The Social Styles Model
Moving Beyond Conflict
The Conflict Story
Case Study
Model
The Circle of Conflict
Background of the Circle of Conflict Model
Diagnosis with the Circle of Conflict
Case Study: Circle of Conflict Diagnosis
Strategic Direction from the Circle of Conflict
Case Study: Circle of Conflict Strategic Direction
Assessing and Applying the Circle of Conflict Model
Practitioner's Worksheet for the Circle of Conflict Model
Additional Case Study-Circle of Conflict
Circle of Conflict Worksheet: The Spanish Estate
Model
The Triangle of Satisfaction
Background of the Triangle Model
Diagnosis with the Triangle of Satisfaction
Case Study: Triangle of Satisfaction Diagnosis
Strategic Direction from the Triangle of Satisfaction
Case Study: Triangle of Satisfaction Strategic Direction
Assessing and Applying the Triangle of Satisfaction Model
Practitioner's Worksheet for the Triangle of Satisfaction Model
Additional Case Study-Triangle of Satisfaction
Model
The Boundary Model
Background of the Boundary Model
Diagnosis with the Boundary Model
Case Study: Boundary Model Diagnosis
Strategic Direction from the Boundary Model
Case Study: Boundary Model Strategic Direction
Assessing and Applying the Boundary Model
Practitioner's Worksheet for the Boundary Model
Additional Case Study-Boundary Model
Model
Interests, Rights, and Power
Background of the Interest/Rights/Power Model
Case Study: I/R/P Diagnosis
Strategic Direction from the I/R/P Model
Case Study: I/R/P Strategic Direction
Assessing and Applying the I/R/P Model
Practitioner's Worksheet for the I/R/P Model
Additional Case Study-I/R/P Model
Model
The Dynamics of Trust
Background of the Trust Model
Diagnosis with the Trust Model
Case Study-Trust Model Diagnosis
Strategic Direction from the Trust Model
Case Study: Trust Model Strategic Direction
Assessing and Applying the Trust Model
Practitioner's Worksheet for the Trust Model
Additional Case Study-Trust Model
Model
The Dimensions of Conflict
Background of the Dimensions Model
Diagnosis with the Dimensions Model
Case Study: Dimensions Model Diagnosis
Strategic Direction from the Dimensions Model
Case Study: Dimensions Model Strategic Direction
Assessing and Applying the Dimensions Model
Practitioner's Worksheet for the Dimensions Model
Additional Case Study-Dimensions Model
Model
The Social Style Model
Background of the Social Style Model
Diagnosis with the Social Style Model
Case Study: Social Style Diagnosis
Strategic Direction from the Social Style Model
Case Study: Social Style Strategic Direction
Assessing and Applying the Social Style Model
Practitioner's Worksheet for the Social Style Model
Additional Case Study: Social Style Model
Model
Moving Beyond the Conflict
Background of the Moving Beyond Model
Diagnosis with the Moving Beyond Model
Stage One: Denial
Stage Two: Anger
Stage Three: Acceptance
Case Study: Moving Beyond Diagnosis
Strategic Direction from the Moving Beyond Model
Case Study: Strategic Direction with the Moving Beyond Model
Assessing and Applying the Moving Beyond Model
Practitioner's Worksheet for the Moving Beyond Model
Additional Case Study-Circle of Conflict
Moving Beyond Model Diagnosis and Worksheet: The Workplace Assault Case
Moving Beyond Model Strategic Direction: The Workplace Assault Case
Conclusion
Index
Table of Contents provided by Publisher. All Rights Reserved.

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Rent More, Save More! Use code: ECRENTAL

Rent More, Save More! Use code: ECRENTAL

5% off 1 book, 7% off 2 books, 10% off 3+ books

The Conflict Resolution Toolbox: Models and Maps for Analyzing, Diagnosing, and Resolving Conflict

Summary

Table of Contents

Supplemental Materials

Rewards Program