The Consultant's Big Book of Reproducible Surveys and Questionnaires 50 Instruments to Help You Assess and Diagnose Client Needs

by Silberman, Mel

• ISBN13: 9780071408820
• ISBN10: 0071408827
• Edition: 1st
• Format: Paperback
• Copyright: 2002-12-11
• Publisher: McGraw-Hill Education

Summary

The Consultant's Big Book of Reproducible Surveys and Questionnaires is a value-packed collection of 50 easy-to-use diagnostic tools consultants can use to collect data from their clients, quickly make needs assessments, and offer diagnoses. Never before has such a comprehensive, user-friendly collection of surveys and questionnaires been available to consultants.Mel Silberman, Ph.D., is a bestselling author, speaker, and consulting psychologist known internationally as a pioneer in the areas of interpersonal intelligence, active learning, and facilitation/ consultation. Dr. Silberman is the president of Active Training, a provider of products, seminars, and publications.

Author Biography

Mel Silberman, Ph.D., is a bestselling author of books on training and consulting, and a professor of adult and organization development at Temple University. Internationally renowned as a pioneer in the areas of active learning and facilitation/consultation, Dr. Silberman is the editor of The Training and Performance Sourcebook, The Team and Organization Development Sourcebook, The Consultant's Toolkit, Active Training, and other professional books.

Table of Contents

Preface	p. x
Leadership Development	p. 1
Is Your Client a Love 'Em or Lose 'Em Manager?	p. 3
What Is Your Client's Leadership Style?	p. 6
How Can Your Client Achieve Peak Performance?	p. 16
Is Your Client's Leadership Style Up-to-Date?	p. 21
How Open-Minded Is Your Client?	p. 26
What Are Your Client's Personal Values?	p. 30
How Does Your Client Empower Others?	p. 38
What Is Your Client's Feedback Quotient?	p. 48
How Do Your Clients Rate as Managers in the Twenty-First Century?	p. 56
How Confident Are Your Clients about Their Management Abilities?	p. 63
What Impact Are Your Clients Having on Others?	p. 67
What Are Your Client's Coaching Strengths?	p. 72
Employee Development	p. 87
What Evaluation Approach Provides the Biggest Payoff?	p. 89
Which Is the Best Training Product for Your Client?	p. 96
What Is Your Learning Style?	p. 104
How Results-Based Are Your Client's Training and Development Programs?	p. 109
How Does Your Client's Competency System Match Up?	p. 117
How Effective Is the Training Style of Your Clients?	p. 121
Does Your Client's Training Department Need Realignment?	p. 131
Is Training Applied Back on the Job?	p. 137
Will Your Client's Distance Education Accomplish Useful Results?	p. 142
What Do Employees Value in Their Work?	p. 148
How Do We Compare with the People We Find Difficult?	p. 152
What Do Generation X Employees Want from Their Employers?	p. 156
Team Development	p. 159
What Values Drive the Team?	p. 161
How Does Your Client Solve Team Problems?	p. 165
Is Your Client Ready for Virtual Collaboration?	p. 173
Who's on the Team?	p. 179
How Highly Is a Team Functioning?	p. 185
Why Isn't the Team Making Decisions?	p. 190
What Kind of Team Are You Building?	p. 198
What Are the Team's Needs?	p. 206
Organizational Performance	p. 213
How Committed Is the Organization to Quality Improvement?	p. 215
How Well Does Your Client's Organization Integrate Fun with Work?	p. 222
Is the Organization Customer-Focused?	p. 228
Will Your Clients Attract and Retain the Best People?	p. 233
Are Employees Getting the Message?	p. 238
How Motivating Is the Organization?	p. 244
Will Your Client Organization Pursue or Abandon Its Goals?	p. 249
Is the Organization in Conflict?	p. 255
How Good Is Your Client's Customer Service?	p. 263
What Is the Organizational Climate?	p. 268
Strategic Planning and Change Management	p. 273
Does Your Client's Strategic Plan Provide a Competitive Edge?	p. 275
How Can Your Client Assess Project Risks More Effectively?	p. 288
Is Strategic Management Simple?	p. 302
How Ready Are Your Clients for Change?	p. 308
What Needs Changing in the Organization?	p. 311
How Well Does Your Client Manage Change?	p. 316
How Effectively Does Your Client Use Power and Influence in the Planning Process?	p. 325
How Are Managers Developing during Organizational Change?	p. 332
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